I have components being disabled from somewhere on most of our devices since the last patch.
In the console it tells me it has been disabled by end-user and to restart... but doing so just ended up disabling more core components. On the device in the avast UI it tells me they have been disabled by the console admin.
It is not possible to re-enable them from either end.
We've been seeing some reports of this lately.
First, enable
debug logging in your console under
Policies/
Settings Templates > select policy (such as
Default) > select
Windows operating system tab (such as
Windows Workstation) >
General Settings tab >
Enable Debug Logging section. You may wish to create/duplicate a policy/settings template for this setting's change for just one device that's having this issue. You may also wish to restart this device after enabling
debug logging or changing its policy/settings template to synchronize settings immediately.
Next, download/save/run the
Avast Support Tool following the instructions at
https://support.avast.com/article/33/If you run into errors/issues submitting the ZIP log file via the
Avast Support Tool, follow the instructions at
https://support.avast.com/article/160/ and skip down to the
Upload an archive to the Avast FTP server section.
Lastly (if you haven't done so already), create a case/ticket at
https://www.avast.com/business-support-contactPlease include either the
FileID and/or
filename.ZIP of the ZIP log file in your case/ticket.
