Author Topic: Cannot reactivate new Avast Free Antivirus licence  (Read 280 times)

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Offline dakkarino

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Cannot reactivate new Avast Free Antivirus licence
« on: February 17, 2020, 01:55:13 AM »
Hello,

few days ago the licence expired for  Avast expired and I am still having troubles re-activating it.



When I click on Activate or Re-activate I get this:



I select the first option (Avast Free Antivirus) and I get this:



And I close it.

But the licence is never being updated/renewed.

Without logging in:




And while logged in I have this other problem:




How to activated it again?

Thank you,
--
dakkarino

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 20.6.2420.BUC [UI.542] - CC 5.68 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline dakkarino

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Re: Cannot reactivate new Avast Free Antivirus licence
« Reply #2 on: February 17, 2020, 09:02:38 AM »
Hello,

somehow the problem solved itself. I restarted the comptuer a few times, tried again with activate, and so on. No changes in DNS/files were made.

After a few UPDATE/restarts tries, the licence got automagically updated (I could see the new expiration date), but the red ACTIVATE button was still there. After a couple of minutes or so, Avast got out from the Subscriptions menu I was looking at, and the ACTIVATE button became UPGRADE. Now I can correctly see the new license (expiring on the 16th of February, in 366 days). Also, the old license file was from the 17th of September.

--
dakkarino

Offline Asyn

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Re: Cannot reactivate new Avast Free Antivirus licence
« Reply #3 on: February 17, 2020, 09:07:51 AM »
Hi, thanks for the feedback.
Win 8.1 [x64] - Avast PremSec 20.6.2420.BUC [UI.542] - CC 5.68 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0