Author Topic: Device has been reinstalled  (Read 2579 times)

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Offline Martin944

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Device has been reinstalled
« on: February 20, 2020, 12:41:52 PM »
What does it mean - Device has been reinstalled? Will every update on Windows generate this message?

Offline Neptune2

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Re: Device has been reinstalled
« Reply #1 on: February 20, 2020, 02:07:44 PM »
This has been an issue since the console update a little over a month ago. Version 7.22 and the subsequent updates have been horrible and have cost our staff countless hours just trying to fix things that make absolutely no sense.

Every day we see at least 40 devices get flagged for being "Reinstalled". We mark them as dismissed, and they just come back a few hours later. It's ridiculous.




Offline 1tb

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Re: Device has been reinstalled
« Reply #2 on: February 21, 2020, 05:49:14 AM »
We're seeing the same behaviour. We also see "reinstalled" in the portal, yet the device is manually uninstalled. Nothing makes any sense!

Offline mickey.b

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    • Avast Business Technical Support
Re: Device has been reinstalled
« Reply #3 on: February 24, 2020, 11:04:52 PM »
It appears to be related to a known bug issue. If you would like to be added to the bug ticket (the more people that report this issue after we confirm your issue is related to this bug ticket, the higher priority our development/production team will fix this issue), please create a new technical support case at https://www.avast.com/business-support-contact and comment what the issue is, and that it could be related to bug ticket# CBC-10294. Other helpful information to include for effected devices are:
  • Operating system(s)
  • Agent version(s)
  • Program version(s)
  • Virus definition version(s)
The more details you can provide the easier and faster it will be for our development/production team to identify and fix this bug. Otherwise, you may also wish to call or chat with us to check the status of this bug ticket number above.
« Last Edit: February 24, 2020, 11:14:18 PM by mickey.b »
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support