Author Topic: Best way to report false positive?  (Read 1839 times)

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Offline render18

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Best way to report false positive?
« on: March 16, 2020, 03:41:56 PM »
I reported my software as a false positive a few days ago, and still there was no response from the team and my software still reported as a malware.

Any advice please, are there any time estimations regarding the submitted reports or how the false positive should be reported to get it fixed?

For example, I submitted same report to Microsoft twice and each time they fixed false positive in few hours.
I am fine to provide any more details to get the false positive fixed

Offline Pondus

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Re: Best way to report false positive?
« Reply #1 on: March 16, 2020, 03:47:18 PM »
Quote
Best way to report false positive?
Listed here  >>  https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438



Quote
I reported my software as a false positive a few days ago, and still there was no response from the team and my software still reported as a malware.
Have you uploaded and testet it at www.virustotal.com

post link to scan result here



Offline render18

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Re: Best way to report false positive?
« Reply #2 on: March 16, 2020, 10:01:31 PM »
Thank you for the link, I will move forward with whitelisting my software.

Offline render18

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Re: Best way to report false positive?
« Reply #3 on: March 16, 2020, 10:13:28 PM »
For some reason virustotal report is green for avast and avg entries, 5 other antiviruses are red.
But if I try to intall my software on a system with freshly installed avast antivirus, I get threat alert.
https://www.virustotal.com/gui/file/7a41138558bc5971491096d44de3044b2c2d2ad52462e4dcfa57b16e0d59efb9/detection

Offline Pondus

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Re: Best way to report false positive?
« Reply #4 on: March 16, 2020, 10:35:55 PM »
Virustotal only has the scan engine so it is not entirely the same as in your comp

what does your avast say .... or better post a screenshot



Offline render18

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Re: Best way to report false positive?
« Reply #5 on: March 16, 2020, 10:53:43 PM »
I have submitted the installer to a whitelisting ftp, hopefully that will solve the problem.

Avast says following:


Offline Pondus

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Re: Best way to report false positive?
« Reply #6 on: March 16, 2020, 11:02:01 PM »
Win32:Evo-gen[susp] = Suspicious



Offline b.oddos

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Re: Best way to report false positive?
« Reply #7 on: October 13, 2021, 03:17:51 PM »
Hello, i've sent a request for my website which has been blacklisted by error. Can you tell me how long do you need to send a response. It's an huge problem for me because most of our visitors can't reach our website and consider it like a spam!!
My website is https://web4crypto.net (and all subdomains). Can you tell me please when will my request be considered? I'm very dispapointed by that issue... it's unbeliveable that can happenend! Tnahks for ASAP reply please...

i precise that my website is clean of malware or phishing and there is no reason for blacklisting it.

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Offline Pondus

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Re: Best way to report false positive?
« Reply #9 on: October 13, 2021, 03:29:09 PM »
Hello, i've sent a request for my website which has been blacklisted by error. Can you tell me how long do you need to send a response. It's an huge problem for me because most of our visitors can't reach our website and consider it like a spam!!
My website is https://web4crypto.net (and all subdomains). Can you tell me please when will my request be considered? I'm very dispapointed by that issue... it's unbeliveable that can happenend! Tnahks for ASAP reply please...

i precise that my website is clean of malware or phishing and there is no reason for blacklisting it.

https://sitecheck.sucuri.net/results/https/web4crypto.net

https://www.virustotal.com/gui/url/1764dd7c094711780d32f280712b9435f1ecfaeab8af9e005c3590354dc5a289?nocache=1






Offline b.oddos

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Re: Best way to report false positive?
« Reply #10 on: October 14, 2021, 02:31:11 PM »
Thanks for your answer but I know my website is clean, so can you please whitelist it....

I don't understand why have you shared links that I already know.
We are victim of a denigrement campaign by an competitor... it's a very huge problem for us and it's not fair... we have just launched our website few days ago and all our visitor are gone because of that issue...

It's a false positive so can AVAST fix the problem! (like others vendors have done quickly...)

Thanks in advance

Baptiste

Offline b.oddos

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Re: Best way to report false positive?
« Reply #11 on: October 14, 2021, 02:50:07 PM »
Hello again,

Is anyone can give me a fast solution because it's very handicapping for our activity.
Such things are unfair, we are going to loose a lot with that problem.

Avast is the tool the most used by our customers and this issue is a very bad thing for us.

Thanks to fix it ASAP

Offline CraigB

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Re: Best way to report false positive?
« Reply #12 on: October 14, 2021, 03:04:02 PM »
It's Avira and McAfee detecting your site, not Avast.

Microsoft Defender Smartscreen also blocks your website.
« Last Edit: October 14, 2021, 03:12:44 PM by CraigB »

Offline DavidR

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Re: Best way to report false positive?
« Reply #13 on: October 14, 2021, 04:45:40 PM »
Hello again,

Is anyone can give me a fast solution because it's very handicapping for our activity.
Such things are unfair, we are going to loose a lot with that problem.

Avast is the tool the most used by our customers and this issue is a very bad thing for us.

Thanks to fix it ASAP

As mentioned by CraigB, not or no longer detected by avast.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline b.oddos

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Re: Best way to report false positive?
« Reply #14 on: October 14, 2021, 05:11:52 PM »
Thanks for your reply. That's weird because I see it on my computer (Avast updated)

see my attachement

the issue comes with any browsers on my PC...

Do you know what can make that?

A friend has the same problem in his PC