Author Topic: No access to original synchronised device  (Read 14105 times)

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Offline Ariel86

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Re: No access to original synchronised device
« Reply #15 on: May 29, 2020, 01:18:58 AM »
Hi, I have the same problem, but avast keeps asking me for my old password.  :'( :'( :'(

Offline r@vast

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Re: No access to original synchronised device
« Reply #16 on: May 29, 2020, 06:42:24 AM »
Hi, I have the same problem, but avast keeps asking me for my old password.  :'( :'( :'(

Hi,

Are you referring to the Master Password or the Avast account password?
Please, PM me your email address (used for Avast Passwords)

Offline Ariel86

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Re: No access to original synchronised device
« Reply #17 on: May 29, 2020, 07:43:47 AM »
Avast account password.  :-\

Offline r@vast

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Re: No access to original synchronised device
« Reply #18 on: May 29, 2020, 07:48:46 AM »
Avast account password.  :-\


If you can't remember the old avast account password then you will have to start all over.
Please PM me your email address if you wish to proceed.

Offline weejessica_02

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Re: No access to original synchronised device
« Reply #19 on: June 11, 2020, 12:19:37 PM »
I am having the same issues. I have Avast Ultimate and I can't sync my accounts.

Offline filip.krinke

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Re: No access to original synchronised device
« Reply #20 on: June 18, 2020, 04:39:10 PM »
Same problem, I already PMed you.

Offline Josh207

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Re: No access to original synchronised device
« Reply #21 on: June 21, 2020, 08:50:07 PM »
Seem to have a similar problem.  I had it synced to my old laptop, which has since become unable to hold any charge due to a broken power plug.  As a result, I had to get a new computer, but this one continues to think it is a subsequent device.  Can I have my old one's sync disabled and my old stored passwords sent over?

Offline r@vast

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Re: No access to original synchronised device
« Reply #22 on: June 22, 2020, 05:38:12 PM »
I am having the same issues. I have Avast Ultimate and I can't sync my accounts.

Hi, you still seem to be on the old system. Please see if this will help: https://support.avast.com/en-ww/article/Restore-Passwords-data-backup/

Offline r@vast

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Re: No access to original synchronised device
« Reply #23 on: June 22, 2020, 05:39:01 PM »
Same problem, I already PMed you.

Hi,

I have replied to you via PM.

Offline r@vast

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Re: No access to original synchronised device
« Reply #24 on: June 22, 2020, 05:48:11 PM »
Seem to have a similar problem.  I had it synced to my old laptop, which has since become unable to hold any charge due to a broken power plug.  As a result, I had to get a new computer, but this one continues to think it is a subsequent device.  Can I have my old one's sync disabled and my old stored passwords sent over?

Hi,

You can export your passwords from your old Windows device and re-import them into the new device. That is the only option apart from starting from scratch.

Offline agenturachaosu

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Re: No access to original synchronised device
« Reply #25 on: July 25, 2020, 12:07:48 AM »
Have the same problem. I've sent you PM.

Offline r@vast

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Re: No access to original synchronised device
« Reply #26 on: July 29, 2020, 04:50:22 PM »
Have the same problem. I've sent you PM.

Hi,

I replied to your PM.

Offline Chibuike

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Re: No access to original synchronised device
« Reply #27 on: August 01, 2020, 03:34:37 PM »
@avast_antivirus I have been trying to sync and back up my logins across all my devices via Avast Password but I am being asked to confirm or provide previous password on another synced device which I don't have or know of. Attached is the screenshot of the error message. https://t.co/Y9uiosneMh

Offline r@vast

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Re: No access to original synchronised device
« Reply #28 on: August 03, 2020, 02:49:33 PM »
@avast_antivirus I have been trying to sync and back up my logins across all my devices via Avast Password but I am being asked to confirm or provide previous password on another synced device which I don't have or know of. Attached is the screenshot of the error message. https://t.co/Y9uiosneMh

Hi,

I replied to your PM.

Offline smcnamara

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Re: No access to original synchronised device
« Reply #29 on: September 03, 2020, 03:36:18 PM »
I backed up my pw file, which included a nice strong pw for avast.  Hard drive died, had to change avast pw since I don't remember the old one, now I'm locked out of the backup since I don't have a second device.