Author Topic: [Avast Support Center] - Temporarily Closed  (Read 3794 times)

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Offline Asyn

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[Avast Support Center] - Temporarily Closed
« on: March 17, 2020, 07:14:01 AM »
Info: Our support center has been temporarily closed due to health related precautions issued by the authorities. We anticipate delays in handling your inquiries due to limited capacities. We are sorry for any inconvenience.
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Offline NON

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Re: [Avast Support Center] - Temporarily Closed
« Reply #1 on: March 17, 2020, 07:48:20 AM »
COVID-19 :(
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Avast の設定について解説しています。よろしければご覧ください。

Offline EdAgee

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Re: [Avast Support Center] - Temporarily Closed
« Reply #2 on: March 17, 2020, 08:36:40 AM »
Please excuse me for asking something; is this closing related to only a brick-and-mortar style support center, like a place where calls are handled and decisions are made by managers within the same facility?

Or does this mean the online support team members?

Or both?

Oh yes, and thank you very much for taking the time to let us know.  Obviously, some of us are actually waiting for a Yellow-Colored-Account-ID to help with something.

Offline bob3160

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Re: [Avast Support Center] - Temporarily Closed
« Reply #3 on: March 17, 2020, 08:49:26 PM »
Info: Our support center has been temporarily closed due to health related precautions issued by the authorities. We anticipate delays in handling your inquiries due to limited capacities. We are sorry for any inconvenience.
That really makes no sense since this is all handled remotely ???
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Offline DavidR

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Re: [Avast Support Center] - Temporarily Closed
« Reply #4 on: March 17, 2020, 09:05:29 PM »
Info: Our support center has been temporarily closed due to health related precautions issued by the authorities. We anticipate delays in handling your inquiries due to limited capacities. We are sorry for any inconvenience.
That really makes no sense since this is all handled remotely ???

That is what I was thinking, unless there is some sort of support centre with multiple operators in the same location.  Even then it isn't beyond their collective with to be able to log on from home ???
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Offline Pondus

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Re: [Avast Support Center] - Temporarily Closed
« Reply #5 on: March 17, 2020, 09:11:31 PM »
Keeping our employees protected during the COVID-19 outbreak
https://blog.avast.com/coronavirus-outbreak-update-avast



Offline bob3160

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Re: [Avast Support Center] - Temporarily Closed
« Reply #6 on: March 17, 2020, 09:37:58 PM »
Keeping our employees protected during the COVID-19 outbreak
https://blog.avast.com/coronavirus-outbreak-update-avast
As stated, working remotely doesn't mean you can't offer support.
We always offer remote support. I currently am also grounded but still do my presentations remotely
to an audience that connects individually remotely. As long as your internet access permits, that presents no problems.
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Offline EdAgee

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Re: [Avast Support Center] - Temporarily Closed
« Reply #7 on: March 17, 2020, 11:29:23 PM »
Thank you for that link.

Actually, this goes beyond those that can offer support in a manner that allows them to work from their home, or some other location away from an office.  This is the key on that point:

"close all Avast offices worldwide"

I assume that the company does actually have offices around the planet, yes?  While oil stocks fall due to people not commuting the communications companies must be happy at the increase in money they might make.

But the closing of the offices must have some impact on certain operations related to support.  There better be some impact, or those offices will remain closed forever because those that own stock in the company will be looking at this thread and stating that if the support levels remain the same even when the offices are closed those offices are not necessary for those aspects of running the company.

Now this one from that blog post:

"seek appropriate medical attention"

Is a line starting to head into PR points.  It's okay, though.  That is a standard owner's style of we care about you and go get fixed.

This, though, starts to go a little far with the PR Points side of things:

""We continue to monitor the situation in real time and will take the appropriate steps to ensure our employees are protected.

I mean, if you have closed the offices and are not monitoring the situation for when you can open those offices back up, you have more trouble with stockholders than you realize.

As for that bit about ensuring the employees are protected, there are no extra doctors to be hired by the company.  The doctors are all very busy.

The company needs some writers with a little more talent.  But that is another situation not related to this virus trouble.

Actually, I am just being selfish in my wishing to understand the situation.  I just want some employee to show up in that other thread before I decide to go to my Google people and start creating trouble there.  Actually, the matter has already been brought to the attention of a certain group of Google people, but informally.  I'd like to give Avast a chance to explain things before I take the matter to the customers at Google.

No, one more thing, please:  I wish for all to be careful about this virus business.  I mean, it seems that some professionals have some concerns this is more than that usual seasonal flu bug thing.  Some of us have age.  And I had to stop my maintenance chemotherapy so I can stay away from a place that is now sort of dangerous — a hospital; so it seems appropriate to ask all who are reading this to give some extra care to some basic stuff to stay safe.

Of yes, that "elbow question" in that other thread was an interesting point, but maybe the doctor folks think of even the inside as part of the elbow.  What is more important is that older folks, who are at a higher risk, normally can't get that inside elbow part around to their mouth fast enough.  The back of the hand would be easier.

Oh well, I created a very long post, didn't I?  Old folks can go on and on and on ...

Offline bob3160

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Re: [Avast Support Center] - Temporarily Closed
« Reply #8 on: March 17, 2020, 11:34:55 PM »
Not all old folks. Some of us like to stick to the topic. :)
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Offline DavidR

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Re: [Avast Support Center] - Temporarily Closed
« Reply #9 on: March 31, 2020, 08:11:39 PM »
Up.

Do you mean it is back UP or are you bumping the topic to bring it to the top ?

If the latter perhaps there should be a sticky for this (no posts allowed) with information from Avast only on:
OK - the [Avast Support Center] - Temporarily Closed, but exactly what does that entail:
Nada, nothing.
Still being remotely operated but with limited function and or delay.

We need a little more than:
Info: Our support center has been temporarily closed due to health related precautions issued by the authorities. We anticipate delays in handling your inquiries due to limited capacities. We are sorry for any inconvenience.

Really we need to know what [Avast Support Center] - Temporarily Closed - means, anticipated delays, bank transfer delays, etc. etc. ?
Then we can convey it to those needing Avast Support or better still a sticky that we can point users at.

I know you probably don't know any more than you have posted, but Avast does and it would be good if we did too.
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Offline bob3160

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Re: [Avast Support Center] - Temporarily Closed
« Reply #10 on: March 31, 2020, 08:15:20 PM »
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Offline DavidR

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Re: [Avast Support Center] - Temporarily Closed
« Reply #11 on: March 31, 2020, 08:23:19 PM »
I requested more information some time ago.
https://forum.avast.com/index.php?topic=232796.msg1539227#msg1539227

Yes and after two weeks I would have expected things to have settled down a little at Avast and a routine established.  Hell, the Beta testing is back underway and I don't know how this can be when the Support Centre can't.

So it would be nice to know what is and what isn't being handled and what the anticipated delays are.
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Offline Mark957

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Re: [Avast Support Center] - Temporarily Closed
« Reply #12 on: April 01, 2020, 01:36:39 AM »
how do you get support when the support center is apparently closed?   I can't find any contact info and i need help with my avast driver updater licence.

Offline DavidR

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Re: [Avast Support Center] - Temporarily Closed
« Reply #13 on: April 01, 2020, 01:53:11 AM »
how do you get support when the support center is apparently closed?   I can't find any contact info and i need help with my avast driver updater licence.

I have answered your other topic - https://forum.avast.com/index.php?topic=233099.msg1540751#msg1540751.
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Offline Asyn

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Re: [Avast Support Center] - Temporarily Closed
« Reply #14 on: April 01, 2020, 06:43:36 AM »
I requested more information some time ago.
https://forum.avast.com/index.php?topic=232796.msg1539227#msg1539227
Yes and after two weeks I would have expected things to have settled down a little at Avast and a routine established.  Hell, the Beta testing is back underway and I don't know how this can be when the Support Centre can't.

So it would be nice to know what is and what isn't being handled and what the anticipated delays are.
Hi Dave, Bob reported it - let's see if we get detailed infos now...
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