Author Topic: Cannot cancel subscription (Allsoft)  (Read 968 times)

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Offline michal.szostak

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Cannot cancel subscription (Allsoft)
« on: March 22, 2020, 06:57:40 PM »
hi, i followed this website: https://support.avast.com/en-ww/contact/sales_autorenewal as suggested in order to cancel subscription (free 60 days).
However order ID in email is too long to type it in there and I do not know what to do.
Cam someone help me resolve this issue?

Another question is, if i gave my card number to  gain access to this 60 days free trial can I somehow manage this card data?
Is is stored somewhere?
« Last Edit: March 22, 2020, 07:09:07 PM by michal.szostak »

Offline bob3160

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Re: Cannot cancel subscription (Allsoft)
« Reply #1 on: March 22, 2020, 08:04:36 PM »

If your order # does't work, try the following 00000000 then explain your problem.

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Offline michal.szostak

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Re: Cannot cancel subscription (Allsoft)
« Reply #2 on: March 22, 2020, 08:13:31 PM »
How do I "explain" anything if most I can do is provide some fake order ID?

Offline bob3160

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Re: Cannot cancel subscription (Allsoft)
« Reply #3 on: March 22, 2020, 08:25:48 PM »
How do I "explain" anything if most I can do is provide some fake order ID?
Did you even try to use the information I posted? If you did, where is the problem?
Screenshot may be helpful.
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Offline bob3160

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Re: Cannot cancel subscription (Allsoft)
« Reply #4 on: March 22, 2020, 08:27:20 PM »
Try this, Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
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Offline DavidR

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Re: Cannot cancel subscription (Allsoft)
« Reply #5 on: March 22, 2020, 08:32:08 PM »
How do I "explain" anything if most I can do is provide some fake order ID?

You aren't entering some fake ID as such but entering a number that should at least allow you access to create a support ticket and explain the problem.
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Offline michal.szostak

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Re: Cannot cancel subscription (Allsoft)
« Reply #6 on: March 22, 2020, 08:36:01 PM »
I have received an email from avast@allsoft.pl with Order ID: Xxx and activation code for "free" 60 days trial.
Then, I go to this website https://support.avast.com/en-us/article/Cancel-subscription and click "Canceling continuous subscriptions purchased via Allsoft, AstroPay, and Cleverbridge"

Yet I cannot provide the order number that I received in email in the input box because it is too long. Therefore I cannot cancel subscription.
« Last Edit: March 23, 2020, 09:33:00 AM by michal.szostak »

Offline michal.szostak

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Re: Cannot cancel subscription (Allsoft)
« Reply #7 on: March 22, 2020, 08:38:17 PM »
And after doing what You said, I have just received this email, after providing all zeros as order ID.

Hello,

Thank you for contacting AVAST Software.

We have cancelled the auto-renewal feature for your subscription as you requested. Your order will expire at the end of its validation period. If you would like to renew your subscription in the future, you can purchase a new one at www.avast.com.

Kind regards,
The Avast Support Team


Can I be sure now that it is cancelled and I will not be charged?
Is it common?

Offline bob3160

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Re: Cannot cancel subscription (Allsoft)
« Reply #8 on: March 22, 2020, 08:42:15 PM »
And after doing what You said, I have just received this email, after providing all zeros as order ID.

Hello,

Thank you for contacting AVAST Software.

We have cancelled the auto-renewal feature for your subscription as you requested. Your order will expire at the end of its validation period. If you would like to renew your subscription in the future, you can purchase a new one at www.avast.com.

Kind regards,
The Avast Support Team


Can I be sure now that it is cancelled and I will not be charged?
Is it common?
Yes.
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Offline michal.szostak

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Re: Cannot cancel subscription (Allsoft)
« Reply #9 on: March 22, 2020, 10:09:56 PM »
Well, hope you're right.
Why it is so difficult to just cancel a subscription is beyond my understanding though.
Same with credit card number, because I still do not know if Avast still has my card data or if it has beed used once to start trial.

Thanks.
« Last Edit: March 22, 2020, 10:12:49 PM by michal.szostak »

Offline bob3160

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Re: Cannot cancel subscription (Allsoft)
« Reply #10 on: March 22, 2020, 11:02:06 PM »
Credit Card is only use if you go beyond the free trial period.
Deleted if cancelled.
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Offline DavidR

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Re: Cannot cancel subscription (Allsoft)
« Reply #11 on: March 23, 2020, 12:31:22 AM »
@ michal.szostak
I would suggest that you modify your post Reply #6 above and remove the Order ID in what is a publicly available forum.
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