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Author Topic: Avast Firewall will not enable after upgrading to Avast Premier Security  (Read 12260 times)

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Offline peha

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Avast Firewall will not enable after upgrading to Avast Premier Security
« on: April 02, 2020, 12:15:53 AM »
The firewall immediatedly turned off after upgrading to Avast Premier Security. WIll refuse tyo turn on even after reboot. Found a description of this in the help after upgrading but this involves total exposure of PC with removal tool, rebooting in secure mode and cleaning cookies in all browsers. This is totally unacceptable and will cost more than the purchase price in time.
Can I get a technical description of why I end up in this mess. And what can you do about it. 
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Offline robkellough

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #1 on: April 02, 2020, 12:35:07 AM »
This just happened to me as well. Firewall will not turn on after update and multiple re-starts. WTF?
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Offline camera_smile

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #2 on: April 02, 2020, 01:30:24 AM »
Updated an hour ago, and now no Firewall.........  This is unacceptable for a paid product
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Offline Johan136

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #3 on: April 02, 2020, 02:21:04 AM »
Same here  no firewall  >:(
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Offline JuiceMachine

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #4 on: April 02, 2020, 05:07:58 AM »
Same here, cannot turn my firewall back on.  Has anyone been able to contact any human from Avast to get an answer?
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Offline schmidthouse

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #5 on: April 02, 2020, 05:41:06 AM »
It's been reported.
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Offline JuiceMachine

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #6 on: April 02, 2020, 05:51:07 AM »
Does anyone know when they'll address the issue and fix it?
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Offline Asyn

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #7 on: April 02, 2020, 07:48:50 AM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
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Offline hectic-mmv

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #8 on: April 02, 2020, 09:19:52 AM »
Quote from: JuiceMachine on April 02, 2020, 05:51:07 AM
Does anyone know when they'll address the issue and fix it?

We addressed the issue. Solution is under investigation and will be released promptly.
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Offline Johan136

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #9 on: April 02, 2020, 10:45:43 AM »
Strange, i have two computers, a pc on lan and a laptop on wifi, nothing is wrong on the laptop but the firewall on the pc refuses.
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Offline Baron6

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #10 on: April 02, 2020, 12:22:23 PM »
THIS IS UNACCEPTABLE FOR A PAID PRODUCT THE 4 HOURS OF MY TIME SPENT TRYING TO FIGURE THIS OUT ONLY TO REALIZE ITS A PROBLEM ON YOUR END IS BEYOND INFURIATING AND I NEED A SOLUTION NOW!!!!
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Offline Johan136

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #11 on: April 02, 2020, 12:24:21 PM »
INFURIATING Thats the word i was also looking for
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Offline Johan136

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #12 on: April 02, 2020, 01:33:21 PM »
I got this solution from Avast, it works for me, i hope it does for you.

Open Avast Premium Security -> Press Menu in the Top Right -> Settings -> General -> Troubleshooting -> scroll down to Reset all settings and click on Reset to Default and reboot your PC
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Offline HK

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #13 on: April 02, 2020, 01:37:40 PM »
Hi,

I'm terribly sorry you're having trouble with FW component. Could you please be so kind and provide us support package which will help us with further investigation?
https://support.avast.com/en-ww/article/33

Once the support package is created and sent, post the File ID here.

Thanks in advance,
HK
« Last Edit: April 02, 2020, 01:40:25 PM by HK »
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Offline Baron6

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Re: Avast Firewall will not enable after upgrading to Avast Premier Security
« Reply #14 on: April 02, 2020, 07:15:02 PM »
it CANNOT GENERATE SUPPORT PACKAGE ERROR #12002
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