Author Topic: Dreadful problem with Avast disabling usb ports temporary  (Read 1668 times)

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Offline E Adame

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Dreadful problem with Avast disabling usb ports temporary
« on: May 21, 2020, 10:47:13 PM »
I've used Avast for years on a Windows PC and never had this issue.  Goes without saying if it continues then I will just simply stop my subscription and figure out another less intrusive anti virus. 

So over the past few weeks I've been having issues when playing games with my keyboard or mouse just disconnecting from windows and then reconnecting in 2-3 seconds.  This goes without saying that it makes playing games frustrating to the point that I haven't really been playing them.  Well, today was a day off and I decided I wanted to play some Overwatch for an hour or two.  My keyboard or mouse would disconnect every 5-10 mins while playing games at random.  I decided to dig through the event viewer to see if I could match up times with my disconnections.  Well I found the issue and going through Avast settings I can't seem to seem to figure out how to stop it. 

<b>Event Properties - Event 12, UserModePowerService

Process C:\Program Files\AVAST Software\Avast\AvastSvc.exe (process ID:3392) reset policy scheme from {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c} to {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}  </b>

This event occurs EVERYTIME I have this issue.  Clearly Avast it doing something that is causing the usb device I'm using to stop working for a second or two.

Now, I like to keep Avast running since I'm usually doing other things like listening to music or browsing the internet while waiting for matches but I guess I could turn it off.  But my question is why is Avast doing anything to my power service at all.  This issue is fairly new and maybe it was due to an update to Avast.  I have no clue so I'm going to keep an on this thread to see if there is a solution while looking into other anti-virus solutions that won't impede me.     

Offline E Adame

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Re: Dreadful problem with Avast disabling usb ports temporary
« Reply #1 on: May 21, 2020, 11:22:08 PM »
Can't edit posts I see.

I want to make it clear that I have restarted my computer.  Tried different usb ports.  Tried reinstalling the drivers of the keyboard and mouse multiple times.  Reinstalled the usb root hubs. 

I'm going to be uninstalling Avast as of right now to just test to see if that process not running stops the disconnects. 

Offline Pondus

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Re: Dreadful problem with Avast disabling usb ports temporary
« Reply #2 on: May 22, 2020, 01:51:19 AM »
Quote
Can't edit posts I see.
You can if you have a Modify button at top right in your post/reply....




Offline DavidR

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Re: Dreadful problem with Avast disabling usb ports temporary
« Reply #3 on: May 22, 2020, 02:51:45 AM »
Can't edit posts I see.
<snip>

You can Modify your own posts, and as mentioned you should see  Modify button in that post, see attached image, you can also quote posts also.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline E Adame

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Re: Dreadful problem with Avast disabling usb ports temporary
« Reply #4 on: May 22, 2020, 09:47:58 AM »
Well it seems that simply uninstalling Avast fixed my issue.  Shields down did not effect the issue so it seems it's something it does while it's active on any level. It was clearly an issue with the Anti Virus itself since I made no changes but the uninstall since I last tested it.

I'll keep an eye on the thread to see if anyone has a solution aside from uninstalling Avast whenever I want to play a game.  Obviously this is not a solution and ultimately I will just have to go elsewhere for my anti virus software.   

Offline Asyn

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Re: Dreadful problem with Avast disabling usb ports temporary
« Reply #5 on: May 22, 2020, 10:15:45 AM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline E Adame

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Re: Dreadful problem with Avast disabling usb ports temporary
« Reply #6 on: May 23, 2020, 05:13:04 AM »
- Which Avast..? (Free/Pro/IS/Premium)
Premium and Cleanup Premium if that matters.

- Which version/build of Avast..?
I uninstalled it but I usually make sure to hit update every few days, so it's probably one of the most recent ones.

- OS..? (32/64 Bit..? - which SP/Build..?)
Windows 10 - 64 bit, Not sure what SP/Build refers to exactly.  You asking for DxDiag for the system?  I can do that. 

- Other security related software installed..?
None, I've only used Avast.

- Which AV(s) did you use before Avast..?
None, this is a newly built PC.  I built it on Black Friday. 


Offline Asyn

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Re: Dreadful problem with Avast disabling usb ports temporary
« Reply #7 on: May 23, 2020, 05:34:52 AM »
1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

If the issue remains, follow instructions: https://support.avast.com/article/33/
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0