Author Topic: Avast secure browser problems  (Read 7214 times)

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Offline hugobet

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Avast secure browser problems
« on: June 10, 2020, 08:03:23 PM »
A few days ago I opened up task manager and found several Avast browser update processes, like 12 of them.
Had to restart the pc to get them stopped. Now I found several temp folders in my program files(x86) folder.

GUM2B5E.temp, GUM3E05.temp and others, there is 21 of them.

They are all have the same files including AvastBrowserCrashHandler.exe, AvastBrowserUpdate.exe, AvastBrowserUpdateBroker.exe, AvastBrowserComRegisterShell64.exe, AvastBrowserUpdateCore.exe and many more.

my question is what are they, can i delete them and why are they there.
I would have posted a screenshot but not sure how to insert in post.

Offline rocksteady

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Re: Avast secure browser problems
« Reply #1 on: June 11, 2020, 12:01:51 PM »
To add a screenshot file to your post, click on "Attachments and other options" below the text box.

Offline hugobet

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Re: Avast secure browser problems
« Reply #2 on: June 11, 2020, 03:40:02 PM »
Thanks rocksteady.
« Last Edit: June 11, 2020, 03:44:16 PM by hugobet »

Offline SC818

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Re: Avast secure browser problems
« Reply #3 on: June 12, 2020, 02:02:00 AM »
Since updating to Version 20.4, the Bank Mode window no longer works on one of my computers but it does on another under the same subscription. Please advise. I need this feature to be working asap. Thanks.

Offline Asyn

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Re: Avast secure browser problems
« Reply #4 on: June 12, 2020, 06:08:04 AM »
Since updating to Version 20.4, the Bank Mode window no longer works on one of my computers but it does on another under the same subscription. Please advise. I need this feature to be working asap. Thanks.
Please post your Diagnostic Information output. You can get it by visiting this link: secure://settings/diagnosticInfo
For problems with Bank Mode, also attach szb.log which is located here: C:\ProgramData\AVAST Software\Avast\log
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SC818

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Re: Avast secure browser problems
« Reply #5 on: June 12, 2020, 06:18:40 AM »
Since updating to Version 20.4, the Bank Mode window no longer works on one of my computers but it does on another under the same subscription. Please advise. I need this feature to be working asap. Thanks.
Please post your Diagnostic Information output. You can get it by visiting this link: secure://settings/diagnosticInfo
For problems with Bank Mode, also attach szb.log which is located here: C:\ProgramData\AVAST Software\Avast\log

Would I not be sharing private info here by doing that?

Is there something I can uninstall and then reinstall to correct the issue?

Offline Asyn

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Re: Avast secure browser problems
« Reply #6 on: June 12, 2020, 07:30:51 AM »
Is there something I can uninstall and then reinstall to correct the issue?
You can try. Follow instructions from Bob: https://forum.avast.com/index.php?topic=232707.msg1539290#msg1539290
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SC818

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Re: Avast secure browser problems
« Reply #7 on: June 12, 2020, 03:51:50 PM »
Is there something I can uninstall and then reinstall to correct the issue?
You can try. Follow instructions from Bob: https://forum.avast.com/index.php?topic=232707.msg1539290#msg1539290

Thank you.

Offline Asyn

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Re: Avast secure browser problems
« Reply #8 on: June 13, 2020, 05:35:08 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SC818

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Re: Avast secure browser problems
« Reply #9 on: June 14, 2020, 03:55:16 PM »
You're welcome.

Even though the browser that I was having trouble with (Bank Mode not working) is the new version, I installed it again and that fixed the issue. Just thought I'd share this fix that worked for me.

Offline Asyn

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Re: Avast secure browser problems
« Reply #10 on: June 14, 2020, 04:38:07 PM »
Thanks for the feedback. :)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline smjfar

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Re: Avast secure browser problems
« Reply #11 on: June 18, 2020, 09:27:16 AM »
Every time I try and install Avast Secure Browser on my desk top, I get the message "This Site Can't Be Reached", with the site showing as:
secure://md-user-manager/
Can someone help me please?
Regards, Mary-Jane

Offline Casvectra

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Re: Avast secure browser problems
« Reply #12 on: June 21, 2020, 03:58:58 PM »
Every time I try and install Avast Secure Browser on my desk top, I get the message "This Site Can't Be Reached", with the site showing as:
secure://md-user-manager/
Can someone help me please?
Regards, Mary-Jane

I have the same problem

Offline Misha Zekovova

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Re: Avast secure browser problems
« Reply #13 on: June 23, 2020, 02:48:53 PM »
Hi,

Problem with secure://md-user-manager/ is currently in progress on our side and hopefully will be solved soon.

Sorry for any inconvenience caused and thank you for reporting!

Offline YahayKa

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Re: Avast secure browser problems
« Reply #14 on: June 29, 2020, 01:58:10 AM »
any update regarding on this issue???....