Author Topic: Unable to disable Shields - Avast Premium Security  (Read 618 times)

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Offline Dennis269

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Unable to disable Shields - Avast Premium Security
« on: June 11, 2020, 06:26:51 PM »
Whenever i attempt to disable shields (no matter the time option), i get the pop up asking me if i'm sure i want to do this.
However, there are no added buttons to confirm.

The only option i have is to pres "ESC" to close the pop up, but this will keep the shields active.

Reinstalled the software 3 times so far, same issue keeps continuing.
(Screenshot  added, as my explanation might not be 100% clear)

Offline DavidR

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Re: Unable to disable Shields - Avast Premium Security
« Reply #1 on: June 11, 2020, 07:04:40 PM »
You are missing two Buttons  OK Stop and Cancel, there is a 50 second count down if you don't take any action.

Try an Avast Repair > in the AvastUI > Menu > Settings > Troubleshooting > Repair APP, a restart after would also be advised.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline rocksteady

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Re: Unable to disable Shields - Avast Premium Security
« Reply #2 on: June 11, 2020, 07:07:59 PM »
Are you trying to take down shields temporarily?
If so, have you tried to do it by right clicking the tray icon, then using "Avast Sheilds Control" from the pop-up list.

Offline Dennis269

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Re: Unable to disable Shields - Avast Premium Security
« Reply #3 on: June 11, 2020, 07:13:10 PM »
@DavidR: - unfortunately, repairing the program was attempted before i tried through reinstalling the software and yielded no difference in results.
               - Letting the timer run out, will automatically keep the shields turned on, where i'm trying to turn them off.

@Rocksteady: Yes, i tried through the system tray as well, but this will create the same pop-up that i had as a screenshot and will yield no different result. :-s

Offline DavidR

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Re: Unable to disable Shields - Avast Premium Security
« Reply #4 on: June 11, 2020, 11:36:00 PM »
Did you use the avast uninstall utility when doing the reinstall ?

If not see - https://www.avast.com/uninstall-utility and save it to your HDD.
Also ensure that you have downloaded the avast offline installation file pertinent to your version of avast for the list here - https://forum.avast.com/index.php?topic=234638.0
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security