Author Topic: Browser - Adblock  (Read 1517 times)

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Offline sukpmp

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Re: Browser - Adblock
« Reply #15 on: June 30, 2020, 11:48:59 AM »
I've been through the Uninstall process outlined and it's not made any difference. Should the adblocker icon definitely appear on the toolbar?
Fresh diagnostics below

executable_path=/Applications/Avast Secure Browser.app/Contents/MacOS/Avast Secure Browser
profile_path=/Users/mike/Library/Application Support/AVAST Software/Browser/Default
os_version=macOS Catalina v10.15.5 (x64)
host_prefix=
browser_version=83.0.21.98 (Official Build (64-bit))
cgid=
cid=
uid=

Channel: stable
OS language:
Browser language: en-GB
Search Engine URL: https://www.google.com/search?client=avast&q={searchTerms}

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8320.407.0.1

Disabled extensions:

Offline Cristina G

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Re: Browser - Adblock
« Reply #16 on: June 30, 2020, 12:17:20 PM »
Can you, please, send me the file "com.avast.AvastSecureBrowser.plist" located in" Users/ <current_user> / Library / Preferences ?

Thank you!

Offline sukpmp

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Re: Browser - Adblock
« Reply #17 on: June 30, 2020, 12:52:47 PM »
Here you go. There isn't a  "com.avast.AvastSecureBrowser.plist"  but I've attached the closest!

Offline Cristina G

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Re: Browser - Adblock
« Reply #18 on: June 30, 2020, 04:43:27 PM »
Can you, please, add the attached file in the location: Users/ <current_user> / Library / Preferences.
Once there added the file, open ASB browser and check Diagnostic Information.
Please let me know if you have any issues.

Thank you!

Offline sukpmp

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Re: Browser - Adblock
« Reply #19 on: June 30, 2020, 04:48:12 PM »
Here's the latest diagnostics

executable_path=/Applications/Avast Secure Browser.app/Contents/MacOS/Avast Secure Browser
profile_path=/Users/mike/Library/Application Support/AVAST Software/Browser/Default
os_version=macOS Catalina v10.15.5 (x64)
host_prefix=
browser_version=83.0.21.98 (Official Build (64-bit))
cgid=
cid=
uid=

Channel: stable
OS language:
Browser language: en-GB
Search Engine URL: https://www.google.com/search?client=avast&q={searchTerms}

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8320.407.0.1

Disabled extensions:

Offline Cristina G

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Re: Browser - Adblock
« Reply #20 on: June 30, 2020, 05:18:48 PM »
Did you close your browser before adding the file?
The steps should be:
1. Close browser.
2. Add file "com.avast.AvastSecureBrowser.plist" in: " Users/ <current_user> / Library / Preferences"
3. Open browser.
Once you have added the file, you should have all the extensions.


Thank you.

Offline sukpmp

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Re: Browser - Adblock
« Reply #21 on: June 30, 2020, 05:43:51 PM »
Yes, I had closed it. I've done it again as well and still no change.

executable_path=/Applications/Avast Secure Browser.app/Contents/MacOS/Avast Secure Browser
profile_path=/Users/mike/Library/Application Support/AVAST Software/Browser/Default
os_version=macOS Catalina v10.15.5 (x64)
host_prefix=
browser_version=83.0.21.98 (Official Build (64-bit))
cgid=
cid=
uid=

Channel: stable
OS language:
Browser language: en-GB
Search Engine URL: https://www.google.com/search?client=avast&q={searchTerms}

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8320.407.0.1

Disabled extensions:

Offline Cristina G

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Re: Browser - Adblock
« Reply #22 on: July 01, 2020, 01:57:09 PM »
Can you, please, check if the file "com.avast.AvastSecureBrowser.plist" was added in your path: /Users/mike/Library/Preferences?

Thank you!

Offline sukpmp

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Re: Browser - Adblock
« Reply #23 on: July 01, 2020, 03:29:23 PM »
Ok, I've spotted the issue - the plist file you provided was com.avastAvastSecureBrowser.plist - missing the "." between avast and Avast.

Sorted now. Thanks very much.

Do you know why I didn't have the correct plist file initially?

Offline Cristina G

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Re: Browser - Adblock
« Reply #24 on: July 01, 2020, 03:49:07 PM »
Even if we are always trying to do our best in development and testing, unfortunately some issues appears time to time. We identified and solved the issue and it will be fixed in the release from the following days.
Sorry for any inconvenience caused and thank you for reporting.

Thank you!

Offline sukpmp

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Re: Browser - Adblock
« Reply #25 on: July 01, 2020, 04:01:35 PM »
Thanks for resolving  :)