Author Topic: I have not received my refund  (Read 1386 times)

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Offline matiasm9

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I have not received my refund
« on: July 14, 2020, 04:58:48 AM »
Hi there,

I requested a refund on June 27 since I was charged. I received an email instantaneously as a confirmation of my refund, indicating that I would receive my money in maximum 15 business days. That same day, a few hours later, I received the email confirmation from Avast saying that my money was on the way and I would have it in 5 - 7 business days. The days have passed and I have not received my money. Has this happened to anyone else?

Do I have to keep waiting or should I do something else? Thank you.

Offline Asyn

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Re: I have not received my refund
« Reply #1 on: July 14, 2020, 05:57:37 AM »
Hi, post your ticket-ID.
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline matiasm9

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Re: I have not received my refund
« Reply #2 on: July 14, 2020, 09:03:43 PM »
Hi, post your ticket-ID.

Sure. 11065006 is the number.

Thanks for helping me.

Offline Asyn

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Re: I have not received my refund
« Reply #3 on: July 15, 2020, 05:29:38 AM »
Hi, I reported it for you.
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

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Re: I have not received my refund
« Reply #4 on: July 15, 2020, 01:11:52 PM »
Hi matiasm9,

I can see that a reply was sent to you yesterday.
In the reply is attach a CREDIT MEMO which you can use
to inquire at your bank about the refund that was sent by Digital River.

Offline matiasm9

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Re: I have not received my refund
« Reply #5 on: July 15, 2020, 06:32:21 PM »
Hi matiasm9,

I can see that a reply was sent to you yesterday.
In the reply is attach a CREDIT MEMO which you can use
to inquire at your bank about the refund that was sent by Digital River.

Hi,

Where can I find that reply? It is not in my mail, even in the spam (or other) section.
Yesterday I have not receive anything.

Thanks for helping me.
« Last Edit: July 15, 2020, 06:34:39 PM by matiasm9 »

Offline matiasm9

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Re: I have not received my refund
« Reply #6 on: July 16, 2020, 12:51:01 AM »
UPDATE:

Hi, my money is now on my bank account. I have received it today (a few hours ago I think).
Thank you guys, Asyn and r@vast, for your speed and attention.

Take care!


Offline Asyn

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Re: I have not received my refund
« Reply #7 on: July 16, 2020, 06:19:28 AM »
You're welcome and thanks for the feedback.
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0