Author Topic: Avast Business crashing outlook  (Read 2457 times)

0 Members and 1 Guest are viewing this topic.

Offline CrashElite

  • Newbie
  • *
  • Posts: 2
Avast Business crashing outlook
« on: July 15, 2020, 09:38:16 PM »
Anyone one else having issues with the 20.5 crashing office 365?
I have 6 employees that got upgraded to 20.5 and when they launch outlook it opens then crashes.
to test I updated my system to 20.5.2598 (build 20.5.5410.561) and it started crashing outlook at launch.
I can open outlook in safe mode so that is my work around for now. I was wondering if anyone else has the same issue or if it is a known issue at this point?

Faulting application name: OUTLOOK.EXE, version: 16.0.13001.20384, time stamp: 0x5f05e3bb
Faulting module name: OUTLOOK.EXE, version: 16.0.13001.20384, time stamp: 0x5f05e3bb
Exception code: 0xc0000005
Fault offset: 0x00000000000a809d
Faulting process id: 0x3588
Faulting application start time: 0x01d65adcb1fdb509
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Report Id: a6dd1ece-8d3b-4e50-9581-2c0732eb7634
Faulting package full name:
Faulting package-relative application ID:

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76038
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):

Offline CrashElite

  • Newbie
  • *
  • Posts: 2
Re: Avast Business crashing outlook
« Reply #3 on: July 16, 2020, 05:50:51 PM »
I got it working now. Fix was going into the Avast setting and clicking the repair app in the troubleshooting section. after that everything worked fine.