Author Topic: Avast Passwords EOL  (Read 7136 times)

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Offline Asyn

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Avast Passwords EOL
« on: August 05, 2020, 01:30:54 PM »
We’re putting Avast Passwords on hold. Here’s why.
https://blog.avast.com/avast-passwords-eol-avast
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Offline bob3160

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Re: Avast Passwords EOL
« Reply #1 on: August 05, 2020, 04:03:55 PM »
We’re putting Avast Passwords on hold. Here’s why.
https://blog.avast.com/avast-passwords-eol-avast
The why, never explains an actual reason why this should be discontinued.
It describes the importance of using a password manager which is a bit strange considering that
the Avast product has worked well and there is no easy way to export the passwords currently saved in their product
to another PW Manager.
My saving grace is that I've always used LasstPass and didn't stop using it when Avast came out with their Passwords Manager.
The best advice I can offer is to start using one of the others like LastPass as soon as possible so it will populate with the passwords already saved
in the Avast PW Manager.
I'm very disappointed with this decision.  :(
When the Avast PW Manager fills in a username and PW, LastPass does an auto capture like this,

Just select the Add button to get the information into your new PW Manager.
If you do the changeover early enough, your new PW Mgr should catch all your information without problems.

« Last Edit: August 05, 2020, 04:17:04 PM by bob3160 »
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Offline cosynus27

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Re: Avast Passwords EOL
« Reply #2 on: August 06, 2020, 08:06:44 PM »
Hello. How did you get to that point to import passwords from avast.
I am still in pain after having to reset my phone to factory and not being able now for almost 3 days to access passwords that were backed up previously.
Support told me that I can recover in the PC but as I have used that free version for android I do not know how to do that.  :-\ :(
Thank you in advance.

Offline Asyn

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Re: Avast Passwords EOL
« Reply #3 on: August 16, 2020, 10:57:00 AM »
IMPORTANT: Avast Passwords is no longer available as a standalone product. Existing subscriptions are still valid and you can continue to use Avast Passwords if it is already installed on your device. If you need to reinstall the standalone version of Avast Passwords, please contact Avast Support (https://support.avast.com/contact/paid/).

-> https://support.avast.com/en-ww/article/98/
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Offline bob3160

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Re: Avast Passwords EOL
« Reply #4 on: August 16, 2020, 02:52:18 PM »
IMPORTANT: Avast Passwords is no longer available as a standalone product. Existing subscriptions are still valid and you can continue to use Avast Passwords if it is already installed on your device. If you need to reinstall the standalone version of Avast Passwords, please contact Avast Support (https://support.avast.com/contact/paid/).

-> https://support.avast.com/en-ww/article/98/
The problem is that many users are using the FREE version and there is no support for FREE users.
The only help is to post the problem here on the forum and hopefully someone from Avast will step up and assist.

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Offline Asyn

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Re: Avast Passwords EOL
« Reply #5 on: August 16, 2020, 03:28:47 PM »
The problem is that many users are using the FREE version and there is no support for FREE users.
Not sure if it depends on language, but the German support staff also offers help for APW free. :) Many thanks @KL..!! 8)
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Offline bob3160

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Re: Avast Passwords EOL
« Reply #6 on: August 16, 2020, 03:49:13 PM »
The problem is that many users are using the FREE version and there is no support for FREE users.
Not sure if it depends on language, but the German support staff also offers help for APW free. :) Many thanks @KL..!! 8)
There isn't any way to submit a request for help unless you're using a paid version.
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Offline Asyn

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Re: Avast Passwords EOL
« Reply #7 on: August 16, 2020, 03:55:43 PM »
The problem is that many users are using the FREE version and there is no support for FREE users.
Not sure if it depends on language, but the German support staff also offers help for APW free. :) Many thanks @KL..!! 8)
There isn't any way to submit a request for help unless you're using a paid version.
Well, as said, there is for German speaking users. No idea about other languages, though.
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Offline bob3160

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Re: Avast Passwords EOL
« Reply #8 on: August 16, 2020, 04:06:09 PM »
The problem is that many users are using the FREE version and there is no support for FREE users.
Not sure if it depends on language, but the German support staff also offers help for APW free. :) Many thanks @KL..!! 8)
There isn't any way to submit a request for help unless you're using a paid version.
Well, as said, there is for German speaking users. No idea about other languages, though.
Are you stating that German speaking users can access support even if they only use the FREE version of Avast?
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Offline Asyn

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Re: Avast Passwords EOL
« Reply #9 on: August 16, 2020, 04:12:54 PM »
The problem is that many users are using the FREE version and there is no support for FREE users.
Not sure if it depends on language, but the German support staff also offers help for APW free. :) Many thanks @KL..!! 8)
There isn't any way to submit a request for help unless you're using a paid version.
Well, as said, there is for German speaking users. No idea about other languages, though.
Are you stating that German speaking users can access support even if they only use the FREE version of Avast?
No, but (thanks to KL) there's a way to circumvent it. ;)
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Offline bob3160

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Re: Avast Passwords EOL
« Reply #10 on: August 16, 2020, 04:17:55 PM »
The problem is that many users are using the FREE version and there is no support for FREE users.
Not sure if it depends on language, but the German support staff also offers help for APW free. :) Many thanks @KL..!! 8)
There isn't any way to submit a request for help unless you're using a paid version.
Well, as said, there is for German speaking users. No idea about other languages, though.
Are you stating that German speaking users can access support even if they only use the FREE version of Avast?
No, but (thanks to KL) there's a way to circumvent it. ;)
Sorry Asyn but unless it's easily available to all, it's not really something that will solve the current problem.
The problem will also increase as time goes by and people do more clean installs.
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Offline Asyn

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Re: Avast Passwords EOL
« Reply #11 on: August 16, 2020, 04:23:05 PM »
Right Bob, unfortunately I can't provide solutions for other languages.
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Offline tibor30

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Re: Avast Passwords EOL
« Reply #12 on: August 28, 2020, 11:58:03 PM »
I don't care why, just let me SEE my passwords.
I read an answer regarding Passwords that said:  "To clarify. Even though Avast Passwords is not offered to new users, existing users will still have access to passwords.

Either I'm tech-retarded (yeah, I know) or this is not true.  I've used free Avast on my desktop for years.  From one day to the next, ALL of my passwords disappeared and I get the same notice everyone else has that the Passwords have been "discontinued".  No amount of trying has allowed me to find any of them.  And after hours wasted setting new passwords for several accounts, all I can do is curse Avast for NO WARNING that they were going to make all my passwords disappear.
So after that rant, does anyone know where all my passwords magically went and how I can retrieve them.

Offline r@vast

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Re: Avast Passwords EOL
« Reply #13 on: August 31, 2020, 01:26:54 PM »
I don't care why, just let me SEE my passwords.
I read an answer regarding Passwords that said:  "To clarify. Even though Avast Passwords is not offered to new users, existing users will still have access to passwords.

Either I'm tech-retarded (yeah, I know) or this is not true.  I've used free Avast on my desktop for years.  From one day to the next, ALL of my passwords disappeared and I get the same notice everyone else has that the Passwords have been "discontinued".  No amount of trying has allowed me to find any of them.  And after hours wasted setting new passwords for several accounts, all I can do is curse Avast for NO WARNING that they were going to make all my passwords disappear.
So after that rant, does anyone know where all my passwords magically went and how I can retrieve them.

Hi,

Could you please make sure that the Avast Passwords component is installed.
Open Avast Premium Security and go to > Menu > Settings > General > Troubleshooting > ADD / MODIFY COMPONENTS > Passwords (old)
Make sure that it is enabled (ticked)
If not, enable it and Restart your device.

Offline jorgefe98

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AVAST PASSWORDS HAS BEEN DISCONTINUED..? OR NOT??
« Reply #14 on: October 08, 2020, 02:49:15 AM »
Please ... Can ... some Good Samaritan .... explain to us what REALLY happened to AVAST PASSWORDS .... ????

Just today I am paying for AVAST license upgrades and have been surprisingly and unpleasantly notified that AVAST PASSWORD HAS BEEN DISCONTINUED!

After reviewing the notes about it, I find that it has been discontinued ....
BUT that it has been incorporated into Avast Antivirus.

However I continue to read on the forum that has been discontinued ....

And in chat with AVAST technical support ... they told me that it won't work anymore .... (THEY DID NOT SAY THAT I WAS INSIDE THE AVAST ANTIVIRUS NOW)

So I think the issue should be MORE CLARIFIED.

We probably have more than 300 keys within AVAST PASSWORDS ....
and WE CANNOT LOSE THEM .... :'(

CAN WE PRINT THEM? PLEASE... :P

Cordially,
Mary