Author Topic: Wifi Inspector unable to connect to network?  (Read 3372 times)

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Offline Myles45

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Wifi Inspector unable to connect to network?
« on: August 12, 2020, 11:16:25 AM »
Hi, I seem to be unable to do a network scan recently.

I click on the pop up that offers to scan network when I start the PC as always & it opens Avast UI & it just says "Feeling disconnected? Please connect to a network to scan for vulnerabilities."
But I am connected. Also if I go to Menu it says "The online content is unavailable. Please check your internet connection & try again".  My internet connection is perfectly ok as I am able to log into to the forum here to be asking this question. Please help.

Thanks
Regards
Myles

Offline rocksteady

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Re: Wifi Inspector unable to connect to network?
« Reply #1 on: August 12, 2020, 05:21:01 PM »
First step would be to try to repair avast.
Open the Avast User Interface, then:
Menu>Settings>Troubleshooting>[REPAIR APP]

Offline Myles45

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Re: Wifi Inspector unable to connect to network?
« Reply #2 on: August 12, 2020, 08:44:41 PM »
Hi Rocksteady, That was indeed my first step & unfortunately made no difference which led me here :)

Offline bob3160

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Re: Wifi Inspector unable to connect to network?
« Reply #3 on: August 12, 2020, 10:42:52 PM »
Hi Rocksteady, That was indeed my first step & unfortunately made no difference which led me here :)
No problem here.

Are you using the latest version? https://forum.avast.com/index.php?topic=236703.msg1556058#msg1556058
If so, it may be time to try a clean install.

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

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Offline DavidR

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Re: Wifi Inspector unable to connect to network?
« Reply #4 on: August 12, 2020, 11:35:54 PM »
I don't know why you get this popup (or what it looks like) as I don't get any such, a screenshot might help.

Quote from: Myles45
I click on the pop up that offers to scan network when I start the PC as always

I have just manually run the WiFi Inspector Scan and chose Home network (which mine is) and not a Public network.  This has just completed successfully and no unexpected results.
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Offline Myles45

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Re: Wifi Inspector unable to connect to network?
« Reply #5 on: August 13, 2020, 01:25:52 AM »
Hi Bob3160 / David,

Yes I have the latest version of Premium & everything is completely up to date & working.

The pop up appears every day when I start PC & lets me scan network either choosing home or public (home is my situation) But it doesn't matter if I use the pop up or if I go directly to Avast UI to use wifi inspector ot still looks the same (see attached).  This has only recently started to occur, never had an issue before with it.

Offline DavidR

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Re: Wifi Inspector unable to connect to network?
« Reply #6 on: August 13, 2020, 01:35:29 AM »
I just wonder if in your scan WiFi Inspector scan settings you have it notify you of new network connections ?

Previously I didn't have this option enabled at first, but I have done so, I will have to see if this causes the "pop up that offers to scan network when you start the PC" that you spoke of.

Having seen your screenshot now, I did get that appear for a short period of time but (that was when I initiated the scan) it did complete the scan, which I ran twice.
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Offline bob3160

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Re: Wifi Inspector unable to connect to network?
« Reply #7 on: August 13, 2020, 01:58:46 PM »
I just wonder if in your scan WiFi Inspector scan settings you have it notify you of new network connections ?

Previously I didn't have this option enabled at first, but I have done so, I will have to see if this causes the "pop up that offers to scan network when you start the PC" that you spoke of.

Having seen your screenshot now, I did get that appear for a short period of time but (that was when I initiated the scan) it did complete the scan, which I ran twice.
I have this checked and don't get a popup.
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Offline Myles45

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Re: Wifi Inspector unable to connect to network?
« Reply #8 on: August 21, 2020, 11:40:17 AM »
Apologies chaps for the delayed response & thanks for your replies. Just been rather busy recently.
Anyway here is a couple more screenshots now, one showing the pop up I get.

Having done a little more reading I think I may have a grip of the situation now, but please correct me if I'm wrong.
Since the recent update it appears that Wifi Inspector is set as default to automatically scan networks & automatically selects what sort of network (Home or Public) that you are on??
The pop up still appears every day giving me the option to select what network I want to scan but whichever I select ends up with the "Feeling disconnected" screen which is totally non-functional!
 I am getting notifications that scans have been done & history also shows the same.


Now here my ignorance comes to the fore as I'm not sure 100% what my setup is to be perfectly honest & networks have always confused me but I will explain & hopefully learn how best I should be setup.

I work from home & have 1 router which is connected to 1/ Sonos Speaker 2/ TP-Link AV600 Powerline 3/ Edimax Gig network switch, to which I have various bits of equipment connected, 1 pc, desktop printer, large format digital printer, WD Mycloud Ext. Drive.

I presume I would class this as a "Home Network"?  But why does Avast wifi inspector do a more thorough scan on a home network than a public network?? Surely a public network is more dangerous? 

 The only issue that is usually flagged by the inspector is my large printer despite having changed the user name & password it still sees it as vulnerable for some reason.

There! I now look like a complete idiot & look forward to any help with improving my setup :-[ ;D


Offline Asyn

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Re: Wifi Inspector unable to connect to network?
« Reply #9 on: August 21, 2020, 12:37:23 PM »
Hi Myles, you need to disconnect your VPN before running a scan with WiFi-Inspector.
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Offline Myles45

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Re: Wifi Inspector unable to connect to network?
« Reply #10 on: August 21, 2020, 12:58:39 PM »
Thanks Asyn,

Just switched it off & did a scan that appears to be ok so presume I'm all good now?


Offline Asyn

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Re: Wifi Inspector unable to connect to network?
« Reply #11 on: August 21, 2020, 01:02:13 PM »
You're welcome. Yes, you're good to go.
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0