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Author Topic: Avast passwords opens but will not allow me to access any passwords.  (Read 4989 times)

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Offline David2475

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Avast passwords opens but will not allow me to access any passwords.
« on: August 23, 2020, 06:13:48 PM »
When I open avast passwords the page comes up, but when I click on one of the icons to show me the password it will not open. Can you tell me what is wrong and if I can fix it, don't want to be paying for something and not be able to use it.

And why doesn't avast show a phone number for support to questions like this.
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Offline bob3160

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Re: Avast passwords opens but will not allow me to access any passwords.
« Reply #1 on: August 23, 2020, 07:10:28 PM »
Quote from: David2475 on August 23, 2020, 06:13:48 PM
When I open avast passwords the page comes up, but when I click on one of the icons to show me the password it will not open. Can you tell me what is wrong and if I can fix it, don't want to be paying for something and not be able to use it.

And why doesn't avast show a phone number for support to questions like this.
Direct support via e-mail from Avast is only available for paid users. (Phone# is only for 3rd party support)
It would help if you could provide more details or a screenshot of your problem.
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Offline cardiff1952

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Re: Avast passwords opens but will not allow me to access any passwords.
« Reply #2 on: August 23, 2020, 11:23:51 PM »
I am having the same problem
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Online DavidR

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Re: Avast passwords opens but will not allow me to access any passwords.
« Reply #3 on: August 23, 2020, 11:32:55 PM »
Quote from: cardiff1952 on August 23, 2020, 11:23:51 PM
I am having the same problem

The same request for further details would also apply.
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Offline bob3160

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Re: Avast passwords opens but will not allow me to access any passwords.
« Reply #4 on: August 23, 2020, 11:35:32 PM »
Maybe cardiff1952 can tell us what David2475's problem is since he has the same problem?
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Offline cardiff1952

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Re: Avast passwords opens but will not allow me to access any passwords.
« Reply #5 on: August 25, 2020, 08:30:15 PM »
I can open the password app (windows 10, desktop) but when I press the button for an individual password nothing happens.  Support suggested modifying the app and restarting computer but it did not help.  The autofill function works, but there are times you need to see the password information itself and so it is frustrating.
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Offline Vicki30

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Re: Avast passwords opens but will not allow me to access any passwords.
« Reply #6 on: August 28, 2020, 05:31:53 PM »
I am having the same problem. It began today for me. My guess is there was an update. Is Password Manager being discontinued?
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Offline Asyn

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Re: Avast passwords opens but will not allow me to access any passwords.
« Reply #7 on: August 28, 2020, 05:36:24 PM »
Quote from: Vicki30 on August 28, 2020, 05:31:53 PM
I am having the same problem. It began today for me. My guess is there was an update. Is Password Manager being discontinued?
See: https://forum.avast.com/index.php?topic=236960.0
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Offline dwight1063

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Re: Avast passwords opens but will not allow me to access any passwords.
« Reply #8 on: September 05, 2020, 12:26:37 AM »
Quote from: Vicki30 on August 28, 2020, 05:31:53 PM
I am having the same problem. It began today for me. My guess is there was an update. Is Password Manager being discontinued?
I noticed the same problem today Sept.4,2020. Auto fill works but I can't see the passwords themselves and the page is different so you don't have that option.
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Offline MrDJ

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Re: Avast passwords opens but will not allow me to access any passwords.
« Reply #9 on: September 05, 2020, 12:43:13 PM »
is your issue this since latest UI update https://forum.avast.com/index.php?topic=237432.0
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