Author Topic: Bytt emailadress, inga prenumerationer!!  (Read 2475 times)

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Offline Urban9

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Bytt emailadress, inga prenumerationer!!
« on: December 29, 2020, 10:55:34 PM »
Hej,
jag har bytt emailadress och kan nu inte se mina prenumerationer.
Den gamla kan jag inte aktivera eftersom Comhem har stängt ner sin mailserver.
Tacksam för hjälp.

Offline Asyn

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Re: Bytt emailadress, inga prenumerationer!!
« Reply #1 on: December 30, 2020, 06:10:56 AM »
Please post English here.
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Offline Urban9

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Re: Change emailadress, no subscriptions!!
« Reply #2 on: December 30, 2020, 12:32:15 PM »
Hello,
I have changed my email address and can now not see my subscriptions.
I can not activate the old one because Comhem has shut down its mail server.
Grateful for help.

Offline Asyn

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Offline Urban9

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Re: Bytt emailadress, inga prenumerationer!!
« Reply #4 on: January 01, 2021, 08:09:56 PM »
I want to be able to see the invoice on my subscription.
How to do.

Offline Asyn

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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Urban9

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Re: Bytt emailadress, inga prenumerationer!!
« Reply #6 on: January 03, 2021, 01:19:57 PM »
But if I can not see my invoices even though AVAST has deducted money from my credit card, what do I do then?
Where can I se it.
Could it be because I changed my email address that I do not see my subscriptions?
Grateful for help.

Offline Asyn

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Re: Bytt emailadress, inga prenumerationer!!
« Reply #7 on: January 03, 2021, 02:29:11 PM »
But if I can not see my invoices even though AVAST has deducted money from my credit card, what do I do then?
Did you buy from Avast directly or from a reseller..?
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Offline Asyn

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Re: Bytt emailadress, inga prenumerationer!!
« Reply #8 on: January 03, 2021, 02:31:07 PM »
Could it be because I changed my email address that I do not see my subscriptions?
Yes, see Reply #3.
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Offline Urban9

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Re: Bytt emailadress, inga prenumerationer!!
« Reply #9 on: January 04, 2021, 11:08:40 AM »
Yes I did buy from Avast directly.

Offline Asyn

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Re: Bytt emailadress, inga prenumerationer!!
« Reply #10 on: January 04, 2021, 11:13:24 AM »
Win 8.1 [x64] - Avast PremSec 21.9.6605.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1.1
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Offline Urban9

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Re: Bytt emailadress, inga prenumerationer!!
« Reply #11 on: January 04, 2021, 05:23:01 PM »
The support you are referring to wants the order number that I should have received in an email.
This is exactly the email server I cannot access as Comhem has terminated all email addresses. I previously had an email address urah@comhem.se but I can not access it but have changed to urah53@gmail.com
Grateful for help.

Offline Asyn

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Re: Bytt emailadress, inga prenumerationer!!
« Reply #12 on: January 04, 2021, 05:27:36 PM »
The support you are referring to wants the order number that I should have received in an email.
Just enter/use 00000000 and explain it in your request.
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Offline Urban9

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Re: Bytt emailadress, inga prenumerationer!!
« Reply #13 on: January 08, 2021, 02:32:38 PM »
Hello again! Unfortunately I do not seem to reply to my email53@gmail.com they may reply to my old email address which I do not have access to.
How do I access their answers that I assume I received. Sent the question on Tuesday.

Offline Asyn

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Re: Bytt emailadress, inga prenumerationer!!
« Reply #14 on: January 10, 2021, 07:47:21 AM »
Post your ticket-ID.
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