Author Topic: Cleanup Premium- unable to log in or use activation code  (Read 816 times)

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Offline Bryan212

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Cleanup Premium- unable to log in or use activation code
« on: January 19, 2021, 10:55:56 AM »
I purchased premium after the free trial. On my web portal it shows premium is activated but on the windows app my login and activation code will not work.

In the My Subscriptions section of the app it show Avast Cleanup "Subscribed" but not premium.

I cannot use premium and am now very frustrated. I have tried restarting and reinstalling but no success.

I also have two Driver Updater subscriptions as well??? Can one of these be refunded pease?

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Re: Cleanup Premium- unable to log in or use activation code
« Reply #2 on: January 19, 2021, 10:59:38 AM »
I also have two Driver Updater subscriptions as well??? Can one of these be refunded pease?
-> https://support.avast.com/en-ww/article/Refund-request/
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Bryan212

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Re: Cleanup Premium- unable to log in or use activation code
« Reply #3 on: January 21, 2021, 12:23:52 PM »
I also have two Driver Updater subscriptions as well??? Can one of these be refunded pease?
-> https://support.avast.com/en-ww/article/Refund-request/

The troubleshooting doe snot work. There is no license file attached to my email either.

I cannot log into cleanup premium as there is an error and my license code is not accepted.


Offline Bryan212

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Re: Cleanup Premium- unable to log in or use activation code
« Reply #4 on: January 21, 2021, 12:32:24 PM »
I have just double checked and the subscription /activation code in the email says for cleanup premium but when I log in to the App the same code is there but just gives me basic cleanup.

Offline Asyn

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Re: Cleanup Premium- unable to log in or use activation code
« Reply #5 on: January 21, 2021, 02:37:51 PM »
Did you buy from Avast directly or from a reseller..?
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Bryan212

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Re: Cleanup Premium- unable to log in or use activation code
« Reply #6 on: January 22, 2021, 10:35:05 AM »
Avast directly

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0