Author Topic: Avast Cleanup  (Read 693 times)

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Offline Michelle212

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Avast Cleanup
« on: February 12, 2021, 10:09:07 AM »
I bought the Avast VPN software but meant to purchase the Avast Cleanup software. I just noticed this today when I received a notification that my Avast Cleanup was expiring (today).

I sent a message requesting cancellation and refund of Avast VPN, but the fill-in-form would not allow me to explain that what I really want to do is have Avast Cleanup instead.

Can you help transfer that license from Avast VPN to Avast Cleanup?

Thank you!

Offline r@vast

  • Avast team
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Re: Avast Cleanup
« Reply #1 on: February 15, 2021, 04:58:52 PM »
I bought the Avast VPN software but meant to purchase the Avast Cleanup software. I just noticed this today when I received a notification that my Avast Cleanup was expiring (today).

I sent a message requesting cancellation and refund of Avast VPN, but the fill-in-form would not allow me to explain that what I really want to do is have Avast Cleanup instead.

Can you help transfer that license from Avast VPN to Avast Cleanup?

Thank you!

Hi,

When contacting support, (via https://support.avast.com/en-ww/contact/sales) please select "I need help with a different subscription or billing issue" instead of "I want a refund" and explain your request in the "Details" section.