Author Topic: New Product Testing: New installer and updater for Avast Antivirus  (Read 18607 times)

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Offline lukas.munduch

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #30 on: May 19, 2021, 03:19:56 PM »
Hi guys, today we published new AV 21.4.6266.562 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know in case of any issue? (last ".562" number in version can be changed after some time when we release some micro-update) Thank you

Download links:
https://honzik.avcdn.net/setup/avast-av/beta/avast_free_antivirus_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_premium_security_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #31 on: May 19, 2021, 05:00:29 PM »
Hi guys, today we published new AV 21.4.6266.562 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know in case of any issue? (last ".562" number in version can be changed after some time when we release some micro-update) Thank you

Download links:
https://honzik.avcdn.net/setup/avast-av/beta/avast_free_antivirus_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_premium_security_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe
Got 21.4.6266.0 via auto-update. Coming faster than expected. :)
I can confirm "10 minutes" works as it should. No new issue for now.
Main: Win10 Pro 20H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 21 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 20H2 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline Asyn

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #32 on: May 20, 2021, 10:28:15 AM »
Hi guys, today we published new AV 21.4.6266.562 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know in case of any issue?
Hi Lukas, is it on purpose that version# and build# are the same now or is it a bug..?
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline lukas.munduch

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #33 on: May 20, 2021, 12:50:59 PM »
Hi guys, today we published new AV 21.4.6266.562 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know in case of any issue?
Hi Lukas, is it on purpose that version# and build# are the same now or is it a bug..?

Hi Asyn, it is not bug. AV based on current/old (Instup) setup uses two versions in AV UI. For example 21.4.2464 (build 21.4.6266). New (Icarus) setup currently uses only single version so there is for example 21.4.6266 (build 21.4.6266.0) in AV UI. On the other hand we know that showing two almost identical versions in UI (only last number can differ) is not ideal so we will discuss it/adjust it. Thank you for your report

Offline nadimmahmudkitkat1

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #34 on: May 20, 2021, 02:37:02 PM »
why i am watching this kind of problem?only showing 000000 and UI number of definatino also 0000
on the other hand  when i on my pc every time i have on avast firewall manually??so what can i do now?my subscription gmail is...nadimmahmudkitkat@gmail.com..and wh :'( :'( :'( :-[ :-[

Offline lukas.munduch

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #35 on: May 20, 2021, 03:45:22 PM »
why i am watching this kind of problem?only showing 000000 and UI number of definatino also 0000
on the other hand  when i on my pc every time i have on avast firewall manually??so what can i do now?my subscription gmail is...nadimmahmudkitkat@gmail.com..and wh :'( :'( :'( :-[ :-[

Hello, according to your screenshots it seems that you are running AV on older (Instup) setup and not on new (Icarus) setup we are testing here but its OK. if you send me your application logs I will resend them to proper team. Can you please collect and share all files from these folders? Thank you

c:\ProgramData\AVAST Software\Avast\log\
c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\

You can also use our "Avast Support Tool" for collecting logs. See more info here: https://support.avast.com/en-ww/article/33/

Offline nadimmahmudkitkat1

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #36 on: May 20, 2021, 05:07:33 PM »
After updating AV i am watching same problem and i sent my logs file without ticket.I have to turnn on AVAST FIREWALL.and Avast ultimate key doesnt add to Avast antitrack premium.on the other hand i used avast antitrack premium trial and it takes lots Of CPUs and MEMORYs.when i click on switch to the subscription for avast antitrack premium.shown that {an unexpected error occurred}file id XNKOC
« Last Edit: May 20, 2021, 05:48:37 PM by nadimmahmudkitkat1 »

Offline Asyn

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #37 on: May 21, 2021, 02:44:34 PM »
Hi guys, today we published new AV 21.4.6266.562 build to this BETA channel. Can you please wait for automatic application update or start update manually and let us know in case of any issue?
Hi Lukas, is it on purpose that version# and build# are the same now or is it a bug..?
Hi Asyn, it is not bug. AV based on current/old (Instup) setup uses two versions in AV UI. For example 21.4.2464 (build 21.4.6266). New (Icarus) setup currently uses only single version so there is for example 21.4.6266 (build 21.4.6266.0) in AV UI. On the other hand we know that showing two almost identical versions in UI (only last number can differ) is not ideal so we will discuss it/adjust it. Thank you for your report
Thanks Lukas, that explains it.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nadimmahmudkitkat1

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #38 on: May 23, 2021, 05:02:19 PM »
After updating AV i am watching same problem and i sent my logs file without ticket.I have to turnn on AVAST FIREWALL i used avast antitrack premium trial and it takes lots Of CPUs and MEMORYs.file id XNKOC

Offline lukas.munduch

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #39 on: May 25, 2021, 06:59:14 AM »
Hello nadimmahmudkitkat1, I have this information for you

1) problem with "0000000-0" VPS version in AV UI - its already reported problem in our bug tracking system and hopefully it will be fixed soon
2) problem with activating AntiTrack subscription - its already reported problem in our bug tracking system. We are waiting for fix
3) unfortunately I still have no information related to your FW issue. I would recommend you to try uninstall your current AV and install it again. It might help
4) I am afraid that I can not help you with high system resources usage of AntiTrack app. Can I ask you to report this issue to AntiTrack forum: https://forum.avast.com/index.php?board=97.0

I would also like to inform you that your AV is NOT running on our new installer we are testing here so it would be better to report issues like these here: https://forum.avast.com/index.php?board=2.0 (forum section for our production users). There are more people watching that forum and who can help you better than I can do here

I'm sorry I don't have better news for you

Offline Asyn

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #40 on: May 25, 2021, 11:08:12 AM »
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline lukas.munduch

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #41 on: May 25, 2021, 11:42:32 AM »
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.

Hi, is it possible that this is regular virus database update? If not, can you please collect and share icarus logs with me?
c:\ProgramData\AVAST Software\Icarus\Logs\

Thank you

Offline bob3160

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #42 on: May 25, 2021, 03:04:42 PM »
@lucas.munduch,
I'm still getting the daily notice that the program needs to update and there aren't any further updates.
Selecting to do the updates does nothing except change my status from unsafe to safe.
You already have my logs. Any new information? Thanks
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Asyn

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #43 on: May 25, 2021, 03:53:38 PM »
Hi, FYI - I noticed that Icarus downloads around 120MB+ daily but doesn't update anything.
Hi, is it possible that this is regular virus database update?
Yep, it seems so. But why would it need to download over 120 MB daily for a VPS update..!? Smells like a bug... ;)
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline nadimmahmudkitkat1

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Re: New Product Testing: New installer and updater for Avast Antivirus
« Reply #44 on: May 25, 2021, 03:57:35 PM »
i uninstalled and again installed avast premium..but didnt fix any problem.need help from Avast expert