Avast on Vista Home Premium [SOLVED]

[Gomer_Pyle]

Hi!

I have been using avast a very long time now. And I have never had any issues with it. Well this was correct until I ordered and installed my new OS Vista Home Premium (Norwegian).

The installation goes alright but when I restart the pc the blue ball never pops up. It looks like it is there but its not visible. Also when i click on avast icon it gives me this error msg. I do not get any errors on loadup either. Its just the ball not showing and the error when i try to start avast by icon.



Anyone got any idea how to fix this?

Thanks

Marius,

[igor]

If you check avast! logs (either by starting avast! Log Viewer, or you can use Windows Event Viewer, section Antivirus, I guess) - are there any errors logged?

[Gomer_Pyle]

OK. Avast Log Viewer gave me the same error msg.

But in Windows Event viewer (antivirus) it told me this:

Program path "C:\Programfiler\Avast" is invalid. Correct it or reinstall the program. 

Cant I use whatever path I like? I never had problem putting avast wherever i liked.

BTW: Programfiler is Program Files in english.

[igor]

Please run "dir c:\ > file.txt" from command-line and post the result (file.txt) here...
Thanks.

[Gomer_Pyle]

You mean like this?

C:\>dir c:\
 Volumet i stasjon C er uten navn.
 Volumserienummeret er 34A7-7223

 Innhold i c:\

18.09.2006  22:43                24 autoexec.bat
18.09.2006  22:43                10 config.sys
07.02.2007  16:57    <DIR>          Program Files
06.02.2007  16:45    <DIR>          Spill
06.02.2007  13:54    <DIR>          Users
07.02.2007  16:10    <DIR>          Windows
               2 fil(er)               34 byte
               4 mappe(r)  110 491 959 296 byte ledig

For some reason my Windows Explorer show the name Programfiler (norwegian) and not Program Files like command line does?



Also I was able to start avast now after reinstalling and putting in it path C:\Programfiler\Alwil Software\Avast4 but the blue circle is not there even if it says it should be there in msconfig.

If I manually start ashdisp.exe it starts.

[Vlk]

Please try doing

dir /ad


and post the output. It seems that Programfiler is probably a symbolic link and that's the root cause of the problem.

Thanks
Vlk

[Gomer_Pyle]

C:\>dir /ad
 Volumet i stasjon C er uten navn.
 Volumserienummeret er 34A7-7223

 Innhold i C:\

06.02.2007  13:54    <DIR>          $Recycle.Bin
06.02.2007  13:44    <DIR>          Boot
02.11.2006  14:02    <KNUTEPUNKT>   Documents and Settings [C:\Users]
07.02.2007  16:57    <DIR>          Program Files
06.02.2007  16:14    <DIR>          ProgramData
06.02.2007  13:52    <KNUTEPUNKT>   Programfiler [C:\Program Files]
06.02.2007  16:45    <DIR>          Spill
07.02.2007  16:10    <DIR>          System Volume Information
06.02.2007  13:54    <DIR>          Users
07.02.2007  16:10    <DIR>          Windows
               0 fil(er)                0 byte
              10 mappe(r)  110 488 186 880 byte ledig

KNUTEPUNKT could be translated as link. So what do you think I can do about this?

[igor]

OK, there may be some issue with those links...
Please, open regedit and check the value called avast! in
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
and values Avast4ProgramFolder and Avast4DataFolder in
HKEY_LOCAL_MACHINE\SOFTWARE\ALWIL Software\Avast\4.0

What is their content?
Thanks.

[Gomer_Pyle]

[Vlk]

Huh, the value in the "Run" key doesn't look good...

[Vlk]

You know what? We'll probably install Norwegian version of Vista here and have the problem simulated.

[Gomer_Pyle]

Meaning something is def. wrong with avast vs Norwegian Vista Home Premium or?

I also tried installing English and swedish version of avast. Same thing there.

Spendid. Thank you very much for your help.

[manatarms]

http://forum.avast.com/index.php?topic=26441.0

german and italian versions share the same problem .. i fixed it like suggested in the post above.

thx

[Vlk]

Alright, we have it simulated and will fix it in the next program update.
The work around (before the new version is released) is easy - just do not change the default install folder.

[igor]

Btw, "Program Files" and the localized version of it (Programfiler, Programmi, etc.) are the same thing - there's only one folder on the disk in Vista, called "Program Files", the rest are just "aliases" - so you won't really lose anything.