@DavidR:
can you in publish the ftp-method on http://www.avast.com/eng/technical_support.html (on the bottom)(localized website too)
and in the avast! help files
Well apart from the fact that I'm an avast user like yourself, in another topic one of the Alwil team has stated that the ftp isn't monitored unless they are expecting an upload, only in relation to say being requested to upload a 'large' file, etc by one of the Alwil team. Then they will be aware about it and know what it is in relation to, e.g. the topic where the request for the file to be uploaded.
In this current situation samples might sit unseen in the incoming folder, so based on that I will no longer offer it as an option for sample submission.
@ BJ_GeOrgE
Use your experience of avast to calm them, have you or they suffered an infection that was related to definitely down to slow addition of submissions ?
There is absolutely no way I would go back to AVG for anything like this, it was a real hassle trying to get updates with the free version, let alone any support for the free version. I have no idea of what their submission speed is like, but if you have extreme difficulty in getting updates the speed of submission is a non-issue.
avast will I believe continue to improve as they have in the three years I have been using it.