avast can not use

[ayjxa]

after setup the avast,can not use avast to scan the file and it will show the error is the system can not open this file. another,the seven monitoring systems also can not use,there are also in the default estate and said that the option can not compelet and this monitoring systems not be initialized.

pls kindly assist it.tks a lot~~~~~~~

[oldman]

Do you, or did you have another anti virus program installed? If so what was is and how was it ununstalled?

What is your operating system and other security programs running?

[Lisandro]

Can you rephrase? I can't understand...

can not use avast to scan the file

Which file? Where is it (path)?

and it will show the error is the system can not open this file

Can you write the full error message? Is it an avast error message or a Windows one?

another,the seven monitoring systems also can not use,

What they cannot use? avast? that file?

the option can not compelet and this monitoring systems not be initialized

Can't you boot?
Which option are you talking about?

We will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- What avast! version and VPS file (virus database) number?
- What was the filename and path where the virus was found?
- Which actions have you taken to try solving the problem?
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system?
- Any other security programs that could interfere?
- Any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'.

To know how to post a screenshot, see http://forum.avast.com/index.php?topic=8982.0
You can use Gadwin PrintScreen to get a screenshot (http://www.gadwin.com/printscreen/) or the free version of WinSnap 1.1.10 (http://www.filehippo.com/download_winsnap/?2173).