Author Topic: can't updata to 4.7.997  (Read 13533 times)

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Offline MWassef

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Re: can't updata to 4.7.997
« Reply #15 on: April 30, 2007, 10:35:05 PM »

Application exception occurred:
        App: <unknown> (pid=496)
        When: 4/30/2007 @ 23:31:01.312
        Exception number: c0000005 (access violation)

*----> System Information <----*
        Computer Name: MINACROSS
        User Name: Mina Guindy
        Terminal Session Id: 0
        Number of Processors: 1
        Processor Type: x86 Family 15 Model 44 Stepping 2
        Windows Version: 5.1
        Current Build: 2600
        Service Pack: 2
        Current Type: Uniprocessor Free
        Registered Organization: Home user
        Registered Owner: Mina Guindy

*----> Task List <----*
   0 System Process
   4 System
 612 smss.exe
 688 csrss.exe
 724 winlogon.exe
 768 services.exe
 780 lsass.exe
 928 svchost.exe
 988 svchost.exe
1080 svchost.exe
1172 svchost.exe
1288 svchost.exe
1388 aswUpdSv.exe
1476 ashServ.exe
1588 Explorer.EXE
1704 jusched.exe
1756 xfilter.exe
1804 SOUNDMAN.EXE
1812 RUNDLL32.EXE
1824 ashDisp.exe
1844 ctfmon.exe
1908 FilMsg.exe
 196 spoolsv.exe
 472 BOCORE.exe
 520 nvsvc32.exe
1552 ashMaiSv.exe
1304 ashWebSv.exe
2120 alg.exe
2792 svchost.exe
2536 wweb32.exe
2176 fdm.exe
4020 sbrowser.exe
4048 drwtsn32.exe
3788 setupeng.exe
 496 avast.setup
2912 drwtsn32.exe

*----> Module List <----*
(0000000000400000 - 000000000064d000: C:\DOCUME~1\MINAGU~1\LOCALS~1\Temp\_av_sfx.tm~a03800\avast.setup
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
(00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL
(0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
(0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll
(0000000071ad0000 - 0000000071ad9000: C:\WINDOWS\system32\WSOCK32.dll
(0000000071bf0000 - 0000000071c03000: C:\WINDOWS\system32\SAMLIB.dll
(00000000732e0000 - 00000000732e5000: C:\WINDOWS\system32\RICHED32.DLL
(0000000074720000 - 000000007476b000: C:\WINDOWS\system32\MSCTF.dll
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(0000000074e30000 - 0000000074e9c000: C:\WINDOWS\system32\RICHED20.dll
(0000000076f60000 - 0000000076f8c000: C:\WINDOWS\system32\WLDAP32.dll
(0000000077120000 - 00000000771ac000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000771b0000 - 0000000077256000: C:\WINDOWS\system32\wininet.dll
(0000000077260000 - 00000000772fc000: C:\WINDOWS\system32\urlmon.dll
(00000000773d0000 - 00000000774d3000: C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\COMCTL32.dll
(00000000774e0000 - 000000007761c000: C:\WINDOWS\system32\ole32.dll
(0000000077690000 - 00000000776b1000: C:\WINDOWS\system32\NTMARTA.DLL
(0000000077a80000 - 0000000077b14000: C:\WINDOWS\system32\CRYPT32.dll
(0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\Apphelp.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f56000: C:\WINDOWS\system32\GDI32.dll
(0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll
(000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll
(000000007c9c0000 - 000000007d1d4000: C:\WINDOWS\system32\SHELL32.dll

*----> State Dump for Thread Id 0xfa4 <----*

eax=001178f8 ebx=77dd0000 ecx=7c919aeb edx=7c97c0d8 esi=00000000 edi=77de6fec
eip=7c92e12a esp=001178b8 ebp=001178bc iopl=0         nv up ei pl nz na po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000206

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\WINDOWS\system32\ntdll.dll -
function: ntdll!RtlQueryInformationAcl
        7c92e11d 90               nop
        7c92e11e 90               nop
        7c92e11f 90               nop
        7c92e120 90               nop
        ntdll!RtlQueryInformationAcl:
        7c92e121 8bff             mov     edi,edi
        7c92e123 55               push    ebp
        7c92e124 8bec             mov     ebp,esp
        7c92e126 56               push    esi
        7c92e127 8b7508           mov     esi,[ebp+0x8]
FAULT ->7c92e12a 8a06             mov     al,[esi]                ds:0023:00000000=??
        7c92e12c 3c02             cmp     al,0x2
        7c92e12e 7256             jb     ntdll!RtlQueryInformationAcl+0x65 (7c92e186)
        7c92e130 3c04             cmp     al,0x4
        7c92e132 7752             ja     ntdll!RtlQueryInformationAcl+0x65 (7c92e186)
        7c92e134 8b4d14           mov     ecx,[ebp+0x14]
        7c92e137 49               dec     ecx
        7c92e138 0f84a9a00100     je   ntdll!RtlInitializeSListHead+0xf1d7 (7c9481e7)
        7c92e13e 49               dec     ecx
        7c92e13f 0f857ea00100     jne  ntdll!RtlInitializeSListHead+0xf1b3 (7c9481c3)
        7c92e145 837d100c         cmp     dword ptr [ebp+0x10],0xc

MW

Offline MWassef

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Re: can't updata to 4.7.997
« Reply #16 on: April 30, 2007, 10:36:47 PM »
*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\WINDOWS\system32\ADVAPI32.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
*** WARNING: Unable to verify checksum for C:\DOCUME~1\MINAGU~1\LOCALS~1\Temp\_av_sfx.tm~a03800\avast.setup
*** ERROR: Module load completed but symbols could not be loaded for C:\DOCUME~1\MINAGU~1\LOCALS~1\Temp\_av_sfx.tm~a03800\avast.setup
ChildEBP RetAddr  Args to Child             
001178bc 77de7003 00000000 001178f8 0000000c ntdll!RtlQueryInformationAcl+0x9
001178d4 00413e9d 00000000 001178f8 0000000c ADVAPI32!GetAclInformation+0x17
00117918 00414680 00000000 001733c0 00000000 avast+0x13e9d
001179c4 00000000 00000000 003a0000 01460000 avast+0x14680

*----> Raw Stack Dump <----*
00000000001178b8  00 00 00 00 d4 78 11 00 - 03 70 de 77 00 00 00 00  .....x...p.w....
00000000001178c8  f8 78 11 00 0c 00 00 00 - 02 00 00 00 18 79 11 00  .x...........y..
00000000001178d8  9d 3e 41 00 00 00 00 00 - f8 78 11 00 0c 00 00 00  .>A......x......
00000000001178e8  02 00 00 00 00 e2 3a 00 - 0c e2 3a 00 00 00 00 00  ......:...:.....
00000000001178f8  ff ff ff ff 00 00 00 00 - 00 05 e2 77 00 00 dd 77  ...........w...w
0000000000117908  7e d2 df 77 e4 7e dd 77 - 44 7b 11 00 54 cf df 77  ~..w.~.wD{..T..w
0000000000117918  c4 79 11 00 80 46 41 00 - 00 00 00 00 c0 33 17 00  .y...FA......3..
0000000000117928  00 00 00 00 3c be 45 00 - 0c e2 3a 00 78 ad 45 00  ....<.E...:.x.E.
0000000000117938  58 0a 48 00 00 00 00 00 - d4 79 11 00 ec 79 11 00  X.H......y...y..
0000000000117948  6d 05 91 7c 58 0a 48 00 - 20 00 46 01 00 00 00 00  m..|X.H. .F.....
0000000000117958  00 00 00 00 00 00 00 00 - 8e 77 dd 77 54 cf df 77  .........w.wT..w
0000000000117968  b3 77 dd 77 17 70 de 77 - ec 6f de 77 fd d2 e0 77  .w.w.p.w.o.w...w
0000000000117978  58 7c dd 77 d1 7a dd 77 - 90 15 e2 77 00 00 00 00  X|.w.z.w...w....
0000000000117988  44 15 e2 77 d9 15 e2 77 - 00 00 00 00 00 00 00 00  D..w...w........
0000000000117998  94 00 00 00 05 00 00 00 - 01 00 00 00 28 0a 00 00  ............(...
00000000001179a8  02 00 00 00 53 65 72 76 - 69 63 65 20 50 61 63 6b  ....Service Pack
00000000001179b8  20 32 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00   2..............
00000000001179c8  00 00 00 00 00 00 00 00 - 00 00 3a 00 00 00 46 01  ..........:...F.
00000000001179d8  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
00000000001179e8  00 00 01 00 00 f0 67 00 - 4c 79 11 00 00 00 00 00  ......g.Ly......

*----> State Dump for Thread Id 0xe9c <----*

eax=00002050 ebx=00000000 ecx=0000001e edx=00150608 esi=0088f000 edi=00000001
eip=7c90eb94 esp=0145fee0 ebp=0145ff14 iopl=0         nv up ei pl zr na po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000246

function: ntdll!KiFastSystemCallRet
        7c90eb89 90               nop
        7c90eb8a 90               nop
        ntdll!KiFastSystemCall:
        7c90eb8b 8bd4             mov     edx,esp
        7c90eb8d 0f34             sysenter
        7c90eb8f 90               nop
        7c90eb90 90               nop
        7c90eb91 90               nop
        7c90eb92 90               nop
        7c90eb93 90               nop
        ntdll!KiFastSystemCallRet:
        7c90eb94 c3               ret
        7c90eb95 8da42400000000   lea     esp,[esp]
        7c90eb9c 8d642400         lea     esp,[esp]
        7c90eba0 90               nop
        7c90eba1 90               nop
        7c90eba2 90               nop
        7c90eba3 90               nop
        7c90eba4 90               nop
        ntdll!KiIntSystemCall:
        7c90eba5 8d542408         lea     edx,[esp+0x8]
        7c90eba9 cd2e             int     2e

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\WINDOWS\system32\USER32.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr  Args to Child             
0145ff14 77d5688a 001203f0 00000000 00000010 ntdll!KiFastSystemCallRet
0145ff3c 77d568cc 00400000 004c72d0 00000000 USER32!LoadBitmapA+0xe2
0145ff5c 77d86d08 00400000 004c72d0 00000000 USER32!DialogBoxIndirectParamAorW+0x36
0145ff7c 0040ffc4 00400000 004c72d0 00000000 USER32!DialogBoxIndirectParamA+0x1b
0145ffec 00000000 00406f52 00000000 00000000 avast+0xffc4

*----> Raw Stack Dump <----*
000000000145fee0  f5 93 d4 77 24 ea d6 77 - 00 00 00 00 00 00 00 00  ...w$..w........
000000000145fef0  00 00 00 00 00 00 00 00 - 98 c0 00 00 00 00 00 00  ................
000000000145ff00  00 00 00 00 14 29 5c 00 - 37 02 00 00 61 01 00 00  .....)\.7...a...
000000000145ff10  00 00 00 00 3c ff 45 01 - 8a 68 d5 77 f0 03 12 00  ....<.E..h.w....
000000000145ff20  00 00 00 00 10 00 00 00 - 00 00 00 00 d0 72 4c 00  .............rL.
000000000145ff30  d0 72 4c 00 bc 13 00 00 - 00 00 00 00 5c ff 45 01  .rL.........\.E.
000000000145ff40  cc 68 d5 77 00 00 40 00 - d0 72 4c 00 00 00 00 00  .h.w..@..rL.....
000000000145ff50  7e 6d 40 00 00 00 00 00 - 03 00 00 00 7c ff 45 01  ~m@.........|.E.
000000000145ff60  08 6d d8 77 00 00 40 00 - d0 72 4c 00 00 00 00 00  .m.w..@..rL.....
000000000145ff70  7e 6d 40 00 00 00 00 00 - 02 00 00 00 ec ff 45 01  ~m@...........E.
000000000145ff80  c4 ff 40 00 00 00 40 00 - d0 72 4c 00 00 00 00 00  ..@...@..rL.....
000000000145ff90  7e 6d 40 00 00 00 00 00 - 50 7a 11 00 18 ee 90 7c  ~m@.....Pz.....|
000000000145ffa0  00 00 00 00 76 6f 40 00 - 00 01 00 00 00 00 00 00  ....vo@.........
000000000145ffb0  7e 6d 40 00 00 00 00 00 - 0b b5 80 7c 00 00 00 00  ~m@........|....
000000000145ffc0  50 7a 11 00 18 ee 90 7c - 00 00 00 00 00 c0 fd 7f  Pz.....|........
000000000145ffd0  00 f6 1a 85 c0 ff 45 01 - 88 06 8c 84 ff ff ff ff  ......E.........
000000000145ffe0  f3 99 83 7c 18 b5 80 7c - 00 00 00 00 00 00 00 00  ...|...|........
000000000145fff0  00 00 00 00 52 6f 40 00 - 00 00 00 00 00 00 00 00  ....Ro@.........
0000000001460000  ef be ad de 60 00 00 00 - 5b 00 00 00 00 00 00 00  ....`...[.......
0000000001460010  57 00 00 00 1b 00 00 00 - 24 00 00 00 1c 00 00 00  W.......$.......

MW

Offline Vlk

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Re: can't updata to 4.7.997
« Reply #17 on: April 30, 2007, 10:49:47 PM »
Mina, this is useful; however, the user.dmp file you attached seems to be somehow corrupted. Could you please send it to my email?

Thanks
Vlk
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Offline MWassef

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Re: can't updata to 4.7.997
« Reply #18 on: April 30, 2007, 10:59:05 PM »
done  ;)
MW

Offline Vlk

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Re: can't updata to 4.7.997
« Reply #19 on: April 30, 2007, 11:18:52 PM »
Guys, can you please confirm that all of you have avast installed on a FAT32 (as opposed to NTFS) volume?

Thanks
Vlk
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Offline m5438

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Re: can't updata to 4.7.997
« Reply #20 on: April 30, 2007, 11:23:37 PM »
I can`t update either using the same methods that the other user used!

I uninstalled and downloaded the setup.exe and it crashed citing the ntldll.dll error. I am Fat32 and had no trouble until today.

Offline DavidR

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Re: can't updata to 4.7.997
« Reply #21 on: April 30, 2007, 11:34:14 PM »
David you're trying this with Chinese avast?

No just the topic 'can't update to 4.7.997,' avast English version.

I've had to restore my last back-up image as on reboot things hung up 100% CPU but with Outpost Pro, weird couldn't kill the process (self-protection) I got a BSOD when I tried to restart again.

So unfortunately no further data other than the images I already posted.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.697) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline essexboy

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Re: can't updata to 4.7.997
« Reply #22 on: April 30, 2007, 11:37:25 PM »
Downloaded installed no problem on English Vista

Offline Vlk

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Re: can't updata to 4.7.997
« Reply #23 on: April 30, 2007, 11:41:30 PM »
We've got it simulated now. It's indeed a problem with FAT32 volumes.

A new version, 4.7.1001 is going out in about 30 minutes. :-[
If at first you don't succeed, then skydiving's not for you.

Offline m5438

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Re: can't updata to 4.7.997
« Reply #24 on: April 30, 2007, 11:44:37 PM »
You are the frigging man !!! Superb effort...can`t wait  ;D

Offline Lisandro

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Re: can't updata to 4.7.997
« Reply #25 on: April 30, 2007, 11:59:20 PM »
A new version, 4.7.1001 is going out in about 30 minutes. :-[
Thanks Vlk...
But I can't understand why, after all this effort, you don't call it 4.8. Indeed, a lot of things get better since the release of 4.7, in my opinion.
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Offline DavidR

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Re: can't updata to 4.7.997
« Reply #26 on: May 01, 2007, 12:07:10 AM »
We've got it simulated now. It's indeed a problem with FAT32 volumes.

A new version, 4.7.1001 is going out in about 30 minutes. :-[

Great, my HDDs are indeed formatted as fat32.

I was going to try again after having created a new back-up image so that saves a little work.

Thanks for the quick response.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.697) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Vlk

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Re: can't updata to 4.7.997
« Reply #27 on: May 01, 2007, 01:01:31 AM »
4.7.1001 is now out. Hopefully it will fix the problem.
Sorry for the trouble.

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline DavidR

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Re: can't updata to 4.7.997
« Reply #28 on: May 01, 2007, 01:19:07 AM »
OK downloading it now.

What was it that caused the issue with fat32 formatted drives ?
In three years this hasn't happened on any of the numerous program updates.

Download completed sucessfully and just need to reboot to finish.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.697) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Vlk

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Re: can't updata to 4.7.997
« Reply #29 on: May 01, 2007, 01:25:59 AM »
It had something to do with access rights management done by the avast installer... :-\
If at first you don't succeed, then skydiving's not for you.