Author Topic: Account Sync Problem  (Read 11749 times)

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Offline iamAnn

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Re: Account Sync Problem
« Reply #15 on: September 20, 2021, 09:47:04 AM »
Thank you for reporting the issue.

Unfortunately, I couldn't replicate the case, so we need to investigate more. More details will be helpful.
This kind of issue can happen if something blocks access to sync servers (antivirus or firewall rule maybe).

First, please try to update to the latest browser version or uninstall/install the latest version.
Also, please check what happens inside secure://sync-internals/.
If sync is enabled, this page should reflect it. On the first, 'About' page please check values for "transport state", "sync feature enable", "auth error", "sync protocol log", "type info".
If you want to share screenshots of that page, please make sure it includes only requested values, not other data, that might be sensitive.

Thank you!

this is what I see

« Last Edit: September 20, 2021, 11:47:23 AM by iamAnn »

Offline bob3160

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Re: Account Sync Problem
« Reply #16 on: September 20, 2021, 11:05:52 AM »
Not much of a screenshot.
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Offline iamAnn

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Re: Account Sync Problem
« Reply #17 on: September 22, 2021, 03:09:56 AM »
Not much of a screenshot.

 I have modified my previous post. please check screenshot, Thanks

Offline bob3160

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Re: Account Sync Problem
« Reply #18 on: September 22, 2021, 02:38:59 PM »
Not much of a screenshot.

 I have modified my previous post. please check screenshot, Thanks
Looks like you haven't signed into your account.
It can't sync if you're not signed in.
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Offline Monty9

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Re: Account Sync Problem
« Reply #19 on: October 30, 2021, 12:19:11 AM »
I have the exact samme problem.
I have uninstalled all extensions and reinstalled the browser, restarting after each change and STILL get the Service Unavailable Error.
When I click on the Turn on sync button the page flashes and appears to go to another page and immediately back to the home page.
HELP

Offline bob3160

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Re: Account Sync Problem
« Reply #20 on: October 30, 2021, 12:40:40 AM »
I have the exact samme problem.
I have uninstalled all extensions and reinstalled the browser, restarting after each change and STILL get the Service Unavailable Error.
When I click on the Turn on sync button the page flashes and appears to go to another page and immediately back to the home page.
HELP
Sign into your my.avast account.
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Offline Monty9

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Re: Account Sync Problem
« Reply #21 on: October 30, 2021, 01:21:49 AM »
I click the Sign In button and enter my login yahoo email and password and click Sign in,  I get the same Service Unavailable popup. Any further attempt to sign in immediately shows the popup and the only way I can get the sign in screen back is to do the reset to default settings.

I can sign in to Avast One with the same login credentials, so I know they are valid.

Offline Monty9

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Re: Account Sync Problem
« Reply #22 on: October 30, 2021, 01:59:29 AM »
This redirect shows up in my history and will immediately give me the Service Unavailable error.

id.avast.com/sign-in?target=https://auth-browser-sync.svc.avast.com/redirect

Offline Monty9

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Re: Account Sync Problem
« Reply #23 on: October 30, 2021, 02:21:56 AM »
This is the link that is causing the error. Any attempt to sign in also returns the Service Unavailable error popup.

id.avast.com/sign-in?target=https://auth-browser-sync.svc.avast.com/redirect

Offline Monty9

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Re: Account Sync Problem
« Reply #24 on: October 30, 2021, 02:35:58 AM »
If I uninstall the application will I loose all my bookmarks and / or passwords.
I have my passwords saved out to a csv file but cannot export bookmarks.

If I Can uninstall and reinstall without loosing my bookmarks and passwords that would probably solve my error.

Offline bob3160

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Re: Account Sync Problem
« Reply #25 on: October 30, 2021, 03:48:38 AM »
If I uninstall the application will I loose all my bookmarks and / or passwords.
I have my passwords saved out to a csv file but cannot export bookmarks.

If I Can uninstall and reinstall without loosing my bookmarks and passwords that would probably solve my error.
See if this helps,
https://youtu.be/Wo17zZdvUvA
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Offline Monty9

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Re: Account Sync Problem
« Reply #26 on: October 31, 2021, 03:16:32 AM »
Thanks I'll give it a try.
I believe somewhat the same applies to my passwords.
I'll let you know

Offline Monty9

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Re: Account Sync Problem
« Reply #27 on: November 02, 2021, 10:25:20 AM »
Completely Uninstalled and reinstalled and still get this error after signing in

Offline Monty9

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Re: Account Sync Problem
« Reply #28 on: November 02, 2021, 10:27:54 AM »
Screen shot of sync interval

Offline bob3160

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Re: Account Sync Problem
« Reply #29 on: November 02, 2021, 01:22:32 PM »
It states you aren't signed in to your account?
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