Author Topic: Annoying "Renew early" popup even with Silent Mode on..  (Read 11318 times)

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Offline chris..

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Re: Annoying "Renew early" popup even with Silent Mode on..
« Reply #60 on: January 26, 2022, 10:55:17 AM »
Spamming paid subscribers with constant upsell popups is a good way to lose business.
I don't know a company that persists with a strategy that causes it to lose more customers than it gains.
Even if these popups don't make us happy, avast must be with it

Offline Timothy6

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Re: Annoying "Renew early" popup even with Silent Mode on..
« Reply #61 on: January 27, 2022, 02:51:04 AM »
I'd like to add my voice to the unhappy customers. I am considering ending my Avast subscription if this does not change. The CONSTANT popups on every device asking me to upgrade and telling me to upgrade early are very annoying. I'm a paid premium member for years. An offer once every couple of months or during a special holiday promo is one thing but this is every single device every single day.


Offline chris..

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Re: Annoying "Renew early" popup even with Silent Mode on..
« Reply #62 on: January 27, 2022, 10:09:36 AM »
..... but this is every single device every single day.
I myself have been using the paid version for more than 10 years now, on 6 devices and I am far from having a popup every day .... I can't remember the last one I received  ;).
Have you read this whole topic especially #2 to make sure you have unchecked the boxes that allow you to limit everyday popups?
nb: the topic here is more specific and is only a little over 6 months old and only targets customers who are expiring their subscription.
« Last Edit: January 27, 2022, 10:15:41 AM by chris.. »

Offline xSean

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Re: Annoying "Renew early" popup even with Silent Mode on..
« Reply #63 on: January 27, 2022, 04:33:12 PM »
..... but this is every single device every single day.
I myself have been using the paid version for more than 10 years now, on 6 devices and I am far from having a popup every day .... I can't remember the last one I received  ;).
Have you read this whole topic especially #2 to make sure you have unchecked the boxes that allow you to limit everyday popups?
nb: the topic here is more specific and is only a little over 6 months old and only targets customers who are expiring their subscription.

Nope.
Don't misrepresent the issue.

Subscription can have 6+ months left on it and be set to auto-renew but still give a popup every day to upsell to a different version. All PCs using the subscription would be subject to the nag popups.

All notification and options can be toggled to not display, but yet these persist, even on brand new PCs that just had Avast installed. Then just like clockwork, the upsell message shows to upgrade from Premium Security to Ultimate.

Gone are the days of this.
So many more features available back in that version of the interface.

Though I've now since just disabled the auto-renew as I doubt it'll be fixed, and don't need all people on my subscription to be spammed with it every day.

Offline chris..

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Re: Annoying "Renew early" popup even with Silent Mode on..
« Reply #64 on: January 27, 2022, 04:46:45 PM »
I have deactivated the automatic renewal too of my avast premium security multi-device, as I have done for the past 10 years after each voluntary renewal.
The only popup prompting me to buy appear 15 days before expiration, but never during my subscription (nothing 6 months before, nothing 2 months before).
Maybe I'm a privileged customer? I don't think so.

Offline Asyn

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Re: Annoying "Renew early" popup even with Silent Mode on..
« Reply #65 on: January 27, 2022, 04:47:11 PM »
Hi, (just like Chris) I haven't seen such "nags" here.
Did you buy from Avast directly or from a reseller..?
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Online bob3160

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Re: Annoying "Renew early" popup even with Silent Mode on..
« Reply #66 on: January 27, 2022, 04:51:16 PM »
Hi, (just like Chris) I haven't seen such "nags" here.
Did you buy from Avast directly or from a reseller..?
Same here so maybe a clean install is in order?
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Offline sandhill

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Re: Annoying "Renew early" popup even with Silent Mode on..
« Reply #67 on: February 19, 2022, 12:51:59 PM »
If I accept early upgrade discount offer from Premium to Ultimate, to stop the messages, it is not clear what happens to my remaining 104 days.

Offline Asyn

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Re: Annoying "Renew early" popup even with Silent Mode on..
« Reply #68 on: February 19, 2022, 02:14:32 PM »
If I accept early upgrade discount offer from Premium to Ultimate, to stop the messages, it is not clear what happens to my remaining 104 days.
Contact sales: https://support.avast.com/en-ww/contact/sales_other_general
W8.1 [x64] - Avast PremSec 22.5.7253.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0