Author Topic: Paid Subscription Not Linking to Tablet  (Read 3410 times)

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Offline David1131

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Paid Subscription Not Linking to Tablet
« on: July 26, 2021, 04:18:17 AM »
Hello!

I have a paid SecureLine subscription which allows me 10 devices,

When I login to Avast account online, it correctly says I'm using it in 3 devices.

However, only 2 of this 3 (PC and Android phone) can access the service.

The 3rd device, the Android tablet, doesn't allow me to use it and says my membership is expired.

When I click "Already purchased" it then prompts me to link my Android device to my subscription by logging in to my Avast account.

When I use my Avast account same as Avast website, the device says wrong username or password. I checked several times and I guarantee there is no typo error by me.  I have also re-logged in to my Avast account on the Avast website to verify that my username and password are correct.

What to do next?  ::)

Offline r@vast

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Re: Paid Subscription Not Linking to Tablet
« Reply #1 on: July 26, 2021, 10:12:36 AM »
Hi,

Please report this issue directly via the Avast SecureLine VPN application. Please tap the cogwheel icon in the Avast SecureLine VPN application on your Android tablet to open "Settings", > then tap "Help"> "Contact support"