Hello
I am not able to update Windows XP HE (service pack 2) through "Windows Update". In the past there were not problems, but a few days ago the "Windows Update" web site gave me the following error message:
"0x80070020 The process cannot access the file because it is being used by another process"
I found a
Microsoft_web_page who gives the following informations:
This problem occurs when your computer has an antivirus program that uses real-time scanning.
This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.To work around this problem, you must temporarily turn off the real-time scanning feature of your antivirus program.
After you turn off real-time scanning by your antivirus program, download the updates from the Windows Update Web site or from the Microsoft Update Web site, but do not install the updates. After you download the update files, turn on real-time scanning by your antivirus program. Use your antivirus program to scan the update file for any potential virus. After your antivirus program has scanned and verified the update files, you can then install the updates.
I always used Avast, now and in the past. Why did this problem come up only now?
Have you got the same difficulties in updating Windows?
The most important question: is this procedure correct? (Turn off the real-time scanning in order to download the update)
Thanks for the help.