ASB 92 sits there "Loading" website

[fierabras]

Same problem here, today gives me err_time_out
Hopefully it gets solved sooner than last time.

[ramana.jala]

My Avast Browser also stopped working a few days ago, just eternally trying to load any webpage, then sometimes errors out.  Win 8.1 laptop.  Seven other browsers and system functions all normal.  Tried disabling and re-enabling firewall passage, no joy.  Tried resetting to default settings, no change.

[le26]

Hello, I am also unable to connect to internet websites using ASB. Other browsters (Opera, Edge) work fine..

[bob3160]

Hello, I am also unable to connect to internet websites using ASB. Other browsters (Opera, Edge) work fine..

I don't think you'll hear anything till after the weekend. (Monday)

[Olga Fomicheva]

Thank you for your patience!
We found out that the issue is caused by the Web Shield on the Avast Antivirus side. This issue has a high priority and we are working on it.
We will keep you informed.

Kind Regards,
Olga.

[bob3160]

Thank you for your patience!
We found out that the issue is caused by the Web Shield on the Avast Antivirus side. This issue has a high priority and we are working on it.
We will keep you informed.

Kind Regards,
Olga.

Is there a reason why it's only effecting some users and not others?

[velogb]

Any progress? It's still not working.

[velogb]

Another update, and it seems to be working now. Thanks.

[mfinnus]

Just checked again and still the same error:

This site can’t be reachedtails.boum.org took too long to respond.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_TIMED_OUT

I'm at release:
Avast Secure Browser is up to date
Version 92.0.11264.132 (Official Build) (64-bit)

It is the same for all websites.
All other browsers work fine.
Win7

Thanks

[christophe.charmet]

Hello, I also have the same problem after the update 91 and 92.
I can’t navigate with version 92 where can I load version 90 for a check. (Windows 7 (x64) Service Pack 1

Yes, now with the Avast 21.6.2474 (version 21.6.6446.683) version it works,
thank you.

[RM_user]

I'm as up-to-date as others and I'm still having this problem.
It started yesterday after a Windows update.

Avast free antivirus 21.6.2474 (build 21.6.6446.683)

Avast Secure Browser is up to date
Version 92.0.11264.131 (Official Build) (64-bit)

As indicated above, the problem goes away if I turn off Web Shield, but I don't want to do that.

[bob3160]

I'm as up-to-date as others and I'm still having this problem.
It started yesterday after a Windows update.

Avast free antivirus 21.6.2474 (build 21.6.6446.683)

Avast Secure Browser is up to date
Version 92.0.11264.131 (Official Build) (64-bit)

As indicated above, the problem goes away if I turn off Web Shield, but I don't want to do that.

Avast has already acknowledged the problem and reported that they looking into it.

[CloudTechstr]

After updating Avast Secure Browser on Win10 Pro, it will no longer connect to websites.
Verified download, re-downloaded, un-installed, re-installed. Still No Go to internet.
Every other browser does: FFox, Chrome, Brave, Vivaldi, Opera, Edge.

Diagnostic Info from ASB itself:
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\CheetahFTL\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2009 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=21.6.2474
urlscanner_version=1.8.0.346
host_prefix=
browser_version=92.0.11264.132 (Official Build (64-bit))
cgid=113
cid=1133
uid=e91478884e6e4f55a54d3a3fdfd61c96

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.bing.com/search?pc=CBHS&ptag=N{bing:campaignId}D{bing:installDate}A9DFA1A1FF2&form={bing:formCode}&conlogo=CT3210127&q={searchTerms}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.7.2.297
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.52
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.6.130
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 9221.427.0.1

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.5.151
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675

[ramana.jala]

Confirming that turning off Web Shield enables the Avast Browser to work.

But still NOT fixed after today's update of Antivirus and update of Browser.

[CloudTechstr]

Agree with Ramana,

Ran AvastSecureBrowser update today to get to browser_version=92.0.11400.132 (Official Build (64-bit))
but problem still exists. Also, then went inot Avast Security and specifically disabled WebShield for 10 minutes.
Closed ASB and reinitialized, but problem still exists: unable to get to internet.
The graphic is appropriate, although unable to post it.

Hoping for a fix/work-around, Thank you
Let us know if you need more info.

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\CheetahFTL\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2009 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=21.6.2474
urlscanner_version=1.8.0.346
host_prefix=
browser_version=92.0.11400.132 (Official Build (64-bit))
cgid=113
cid=1133
uid=e91478884e6e4f55a54d3a3fdfd61c96

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.bing.com/search?pc=CBHS&ptag=N{bing:campaignId}D{bing:installDate}A9DFA1A1FF2&form={bing:formCode}&conlogo=CT3210127&q={searchTerms}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.7.2.297
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.52
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.6.130
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 9221.427.0.1

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.5.151
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675