Author Topic: Error when scanning.  (Read 10738 times)

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Offline Maxx_original

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Re: Error when scanning.
« Reply #15 on: August 10, 2007, 08:57:55 AM »
yeah.. it would be useful to know the whole path.. and actually - the problem isn't caused by some access rights but by the strange name containing the ":" imho.. i don't know how could this file be created, but i'll suggest this thread to Igor, he's a real guru ;)

Offline igor

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Re: Error when scanning.
« Reply #16 on: August 10, 2007, 10:52:34 AM »
Please, go to Start menu / Run... and copy&paste the following command line there:
dir "C:\Program Files\Alwil Software\Avast4\*" /s > c:\avastdir.txt
When you run it, it will create a file on your C: drive (C:\avastdir.txt) - so please attach the file here (or you can send it to Maxx's e-mail, if you wish).

Another thing worth trying - please go do avast! settings and on the "Report file" page, enable the report file generation and make sure the "Hard errors" option is checked (you might want to uncheck the other options of "Log Record For", because it would enlarge the resulting report). Then, run another scan and send us the report file (by default, in C:\Program Files\Alwil Software\Avast4\Data\Report\Simple user interface.txt).

Aidendale

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Re: Error when scanning.
« Reply #17 on: August 11, 2007, 01:11:54 AM »
I will have an total enlarged picture.

how ever I cant find the file through quick scans or looking from folder to folder one at a time.
I did remove avast and then delete the file manual as suggested before the new file should have been in its old place but thats not been the case and its not in the chest or any other folder my eyes have seen. (which was the whole system lol)

I did the C:\Program Files\Alwil Software\Avast4\*" /s > c:\avastdir.txt

and I get a message telling me its spelled in correctly and I copied and pasted.

Offline Lisandro

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Re: Error when scanning.
« Reply #18 on: August 11, 2007, 03:16:31 AM »
Can anyone from Alwil explain why these strange file is doing into the avast folder?
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Offline igor

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Re: Error when scanning.
« Reply #19 on: August 11, 2007, 11:41:03 AM »
I did the C:\Program Files\Alwil Software\Avast4\*" /s > c:\avastdir.txt
and I get a message telling me its spelled in correctly and I copied and pasted.

OK, my fault, this works in the command prompt only; it should be
cmd /e dir "C:\Program Files\Alwil Software\Avast4\*" /s > c:\avastdir.txt

Anyway, if you removed avast! folder already, it's probably useless now.

Offline Lisandro

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Re: Error when scanning.
« Reply #20 on: August 11, 2007, 10:45:21 PM »
Can anyone from Alwil explain why these strange file is doing into the avast folder?
Igor ???
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Aidendale

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Re: Error when scanning.
« Reply #21 on: August 14, 2007, 05:34:11 AM »
Igor I am not sure if that worked or not

When I put in "cmd /e dir "C:\Program Files\Alwil Software\Avast4\*" /s > c:\avastdir.txt"
in it changes the top part and I get no error message but then nothing else happens. whats the next step after this one?

Offline oldman

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Re: Error when scanning.
« Reply #22 on: August 14, 2007, 05:44:27 AM »
Did it create a file on c:\  called avastdir.txt ? If so post it in this thread.

Aidendale

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Re: Error when scanning.
« Reply #23 on: August 14, 2007, 05:58:38 AM »
This is the image I get

Offline oldman

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Re: Error when scanning.
« Reply #24 on: August 14, 2007, 06:02:46 AM »
It seems to have done something. The cd at the end of the first two lines is just changing directories to get to the c"\. Did you try to find the file?

Offline Maxx_original

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Re: Error when scanning.
« Reply #25 on: August 14, 2007, 09:08:56 AM »
aidendale: 1) you was in cmd already, so there's no need to run new cmd instance.. when you are in cmd console, you can put dir "C:\Program Files\Alwil Software\Avast4" /s /X > C:\avastdir.txt and post the avastdir.txt here (you can find it in drive C root)..

2) can you reproduce the same error now? if not, then step one gives no sense..

Aidendale

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Re: Error when scanning.
« Reply #26 on: August 15, 2007, 02:26:01 AM »
I didnt find the file because I dont know the file name and the error only shows up on full system scans which makes it harder to locate.

I took a picture of what came up but its more or less blank which I dont understand.

Aidendale

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Re: Error when scanning.
« Reply #27 on: August 15, 2007, 03:00:29 AM »
Correction.
I found the file (or at least where its located to some degree)
Its in my Logitech Quickcam Pro 5000 folder.

Offline Maxx_original

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Re: Error when scanning.
« Reply #28 on: August 15, 2007, 09:26:29 AM »
that's strange... your avastdir.txt should look like the one in attachment...

Aidendale

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Re: Error when scanning.
« Reply #29 on: August 15, 2007, 08:58:29 PM »
mine doesnt look like that at all  ??? how should i fix that?
and why is the problem located here even though it says unreadable in the avast folder?