Author Topic: Avast Home 4 losing all providers on Windows98 SE  (Read 5503 times)

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Offline Gaberszig

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Avast Home 4 losing all providers on Windows98 SE
« on: August 13, 2007, 08:27:48 AM »
Dear Avast users,
I seem to have lost all of my provider-modules.
On a rather old HP omnibook xe3 laptop with Windows98 SE installed avast! has been running without any problem for some months. When I turned it on after a week (holiday) scandisk gave me a bad block on the partition avast is installed on. When it finally booted the avast icon showed a red sign and the tooltip read 0 providers total 0 running.
I downloaded the setup utility from the avast homepage and tried "change".
As this did not help I uninstalled avast, rebooted, installed avast again, rebooted again, configured my mail protection and tried setting up On-Access Protection but all providers were greyed out and when clicking "start" I got a red warning that "this provider was not found on the system".
What should I do next?
Changing my OS is _not_ an option.
Thank you for your suggestions

Offline oldman

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Re: Avast Home 4 losing all providers on Windows98 SE
« Reply #1 on: August 13, 2007, 02:48:41 PM »
Uninstall avast and boot. You should use the avast removal tool found here

http://avast.com/eng/avast-uninstall-utility.html

1) download the removal tool from the link above (save it to your desktop, easy to find there   )
2) uninstall avast via add/remove
3) boot
4)run the avast removal tool
5) boot
6)install the newest version

Offline Gaberszig

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Re: Avast Home 4 losing all providers on Windows98 SE
« Reply #2 on: August 13, 2007, 08:41:52 PM »
What did the trick was to remove the folder avast had been installed into and after a third reboot reinstall into a different one.

Thank You for your assistance I feared, avast might not support Windows 98 any more after Microsoft has terminated their support for this OS.

greetings
G

Offline oldman

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Re: Avast Home 4 losing all providers on Windows98 SE
« Reply #3 on: August 13, 2007, 11:14:49 PM »
Glad you got it going. Avast support for win98se still going strong  8)

Welcome to the forum!


What did the trick was to remove the folder avast had been installed into and after a third reboot reinstall into a different one.

The tool if used would have removed the original folder.
« Last Edit: August 13, 2007, 11:17:58 PM by oldman »

Offline Lisandro

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Re: Avast Home 4 losing all providers on Windows98 SE
« Reply #4 on: August 14, 2007, 12:48:13 AM »
What did the trick was to remove the folder avast had been installed into and after a third reboot reinstall into a different one.
Most probably you were trying to install avast in a folder with non latin characters (accented ones)... Am I right?

Thank You for your assistance I feared, avast might not support Windows 98 any more after Microsoft has terminated their support for this OS.
No, it's supported and will be... just that new features won't be developed for this OS anymore.
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Offline Gaberszig

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Re: Avast Home 4 losing all providers on Windows98 SE
« Reply #5 on: August 14, 2007, 08:53:54 PM »
no, I only use lowercase letters for my folders (not even blanks or underscores)
But what annoys me most, is that I now have 6 providers total and none of them running  and when I try to start one of them I am told

the requested resident taks was not fount on the system

bad news :-(


Offline Lisandro

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Re: Avast Home 4 losing all providers on Windows98 SE
« Reply #6 on: August 14, 2007, 09:34:33 PM »
bad news :-(
Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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Offline Gaberszig

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Re: Avast Home 4 losing all providers on Windows98 SE
« Reply #7 on: August 15, 2007, 07:42:27 AM »
Sorry, I am afraid the log of the corrupted install is gone.
I retried wiping the installation with the remove tool and installed in into a different partition.
This new install is (still) working satisfactorily.

Should the problem reappear I will be glad to send you the logfile.

If you think it can help you debugging you can have the log of the working install, too, of course.

here are the last lines of the current install as requested

Greetings G

oops more than 10000 chars, more snipping to be done :-)
--- log file ---


21:49:52 min/gen  Started: 14.08.2007, 21:49:52
21:49:52 min/gen  Running setup_av_pro-405 (1029)
21:49:52 nrm/sys  Operating system: Windows98 ver 4.10, build 2222 [ A ]
21:49:52 vrb/sys  Computer WinName: HP
21:49:52 min/sys  Windows Net User: Nikolaus Gaberszig
21:49:53 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /verysilent  /limitcpu 
21:49:53 vrb/gen  DldSrc set to inet
21:49:53 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
21:49:53 min/gen  Old version: 405 (1029)
21:49:53 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
21:49:55 vrb/sys  Computer DnsName: hp.home
21:49:55 vrb/sys  Computer Ip Addr: 192.168.12.112
21:49:55 nrm/int  SYNCER: Type: use IE settings
21:49:55 nrm/int  SYNCER: Auth: another authentication, use WinInet
21:49:55 vrb/pkg  Part prg_av_pro-405 is installed
21:49:55 vrb/pkg  Part vps-76102 is installed
21:49:55 vrb/pkg  Part news-4b is installed
21:49:55 vrb/pkg  Part setup_av_pro-405 is installed
21:49:55 vrb/pkg  Part jrog-12 is installed
21:49:55 min/gen  Old version: 405 (1029)
21:50:03 vrb/fil  SetExistingFilesBitmap: 1045->125->125
21:50:03 min/gen  GUID: 57485156-5325-4af2-b597-3788eb8e1f5b
21:50:03 nrm/gen  Server definition(s) loaded for 'main': 146 (maintenance:0)
21:50:03 nrm/gen  SelectCurrent: selected server 'Download99 AVAST server' from 'main'
21:50:03 min/pkg  GetPackages - set proxy for inet
21:50:03 nrm/int  SYNCER: Type: use IE settings
21:50:03 nrm/int  SYNCER: Auth: another authentication, use WinInet
21:50:04 min/pkg  HttpGetWininet(http://download99.avast.com/iavs4x/servers.def.vpu.stamp)
21:50:04 min/pkg  Not using NTLM
21:50:05 vrb/gen  Used server: http://download99.avast.com/iavs4x
21:50:06 nrm/gen  Server definition(s) loaded for 'main': 146 (maintenance:0)
21:50:06 nrm/gen  SelectCurrent: selected server 'Download93 AVAST server' from 'main'
21:50:06 min/pkg  GetPackages - set proxy for inet
21:50:06 nrm/int  SYNCER: Type: use IE settings
21:50:06 nrm/int  SYNCER: Auth: another authentication, use WinInet
21:50:06 min/pkg  HttpGetWininet(http://download93.avast.com/iavs4x/prod-av_pro.vpu.stamp)
21:50:06 min/pkg  Not using NTLM
21:50:06 vrb/gen  Used server: http://download93.avast.com/iavs4x
21:50:06 min/pkg  HttpGetWininet(http://download93.avast.com/iavs4x/jollyroger.vpu.stamp)
21:50:06 min/pkg  Not using NTLM
21:50:06 vrb/gen  Used server: http://download93.avast.com/iavs4x
21:50:06 min/pkg  Load C:\Programme\Avast\Setup\prod-av_pro.vpu
21:50:06 vrb/pkg  LatestPartInfo: jrog = jrog-12
21:50:06 vrb/pkg  LatestPartInfo: news = news-4b
21:50:06 vrb/pkg  LatestPartInfo: program = prg_av_pro-405
21:50:06 vrb/pkg  LatestPartInfo: setup = setup_av_pro-405
21:50:06 vrb/pkg  LatestPartInfo: vps = vps-76501
21:50:06 min/pkg  HttpGetWininet(http://download93.avast.com/iavs4x/part-vps-76501.vpu)
21:50:06 min/pkg  Not using NTLM
21:50:07 vrb/gen  Used server: http://download93.avast.com/iavs4x
21:50:07 vrb/pkg  Part vps-76501 was set to be installed
21:50:07 vrb/pkg  Removed obsolete file part-vps-76102.vpu
21:50:07 min/gen  Part of license key: S9999999T9934A1106
21:50:07 vrb/pkg  FilterOutExistingFiles: 125 & 125 = 0
21:50:07 vrb/pkg  FilterOutExistingFiles: 125 & 125 = 0
21:50:07 vrb/pkg  IsFullOkay: vps-76500.vpu - not okay
21:50:10 vrb/pkg  IsFullOkay: vpsm-76501.vpu - not okay
21:50:10 vrb/pkg  IsFullOkay: vpsm-76501.vpu - not okay
21:50:10 vrb/pkg  IsFullOkay: vps-76500.vpu - not okay
21:50:12 vrb/pkg  IsFullOkay: vpsm-76501.vpu - not okay
21:50:12 vrb/pkg  IsFullOkay: vpsm-76501.vpu - not okay
21:50:12 min/pkg  HttpGetWininet(http://download93.avast.com/iavs4x/vps-76200-76100.vpu)
21:50:12 min/pkg  Not using NTLM
21:50:14 vrb/gen  Used server: http://download93.avast.com/iavs4x
21:50:14 nrm/pkg  DldPackage: C:\Programme\Avast\Setup\vps-76200-76100.vpu, returned 0x00000000
21:50:35 vrb/pkg  Diff ok, created: vps-76200.vpu
21:50:35 min/pkg  HttpGetWininet(http://download93.avast.com/iavs4x/vps-76300-76200.vpu)
21:50:35 min/pkg  Not using NTLM
21:50:37 vrb/gen  Used server: http://download93.avast.com/iavs4x
21:50:37 nrm/pkg  DldPackage: C:\Programme\Avast\Setup\vps-76300-76200.vpu, returned 0x00000000
21:50:56 vrb/pkg  Diff ok, created: vps-76300.vpu
21:50:56 min/pkg  HttpGetWininet(http://download93.avast.com/iavs4x/vps-76400-76300.vpu)
21:50:56 min/pkg  Not using NTLM
21:50:58 vrb/gen  Used server: http://download93.avast.com/iavs4x
21:50:58 nrm/pkg  DldPackage: C:\Programme\Avast\Setup\vps-76400-76300.vpu, returned 0x00000000
21:51:16 vrb/pkg  Diff ok, created: vps-76400.vpu
21:51:16 min/pkg  HttpGetWininet(http://download93.avast.com/iavs4x/vps-76500-76400.vpu)
21:51:16 min/pkg  Not using NTLM
21:51:17 vrb/gen  Used server: http://download93.avast.com/iavs4x
21:51:17 nrm/pkg  DldPackage: C:\Programme\Avast\Setup\vps-76500-76400.vpu, returned 0x00000000
21:51:35 vrb/pkg  Diff ok, created: vps-76500.vpu
21:51:35 min/pkg  HttpGetWininet(http://download93.avast.com/iavs4x/vpsm-76501.vpu)
21:51:35 min/pkg  Not using NTLM
21:51:36 vrb/gen  Used server: http://download93.avast.com/iavs4x
21:51:36 nrm/pkg  DldPackage: C:\Programme\Avast\Setup\vpsm-76501.vpu, returned 0x00000000
21:51:36 vrb/pkg  Removed obsolete file vpsm-76102.vpu
21:51:51 min/pkg  vps: needs to be updated [076501]
21:51:53 vrb/pkg  FilterOutExistingFiles: 125 & 125 = 0
21:51:53 nrm/pkg  Transferred files: 9
21:51:53 nrm/pkg  Transferred bytes: 174417
21:51:53 nrm/pkg  Transfer time: 9869 ms
21:51:54 min/pkg  Not using NTLM
21:51:54 vrb/int  Sending stats 'http://download93.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
21:51:54 vrb/fil  NeedReboot=false
21:51:54 min/gen  Return code: 0x20000000 [Something done]
21:51:54 min/gen  Stopped: 14.08.2007, 21:51:54


21:52:00 min/gen  Started: 14.08.2007, 21:52:00
21:52:00 min/gen  Running setup_av_pro-405 (1029)
21:52:00 nrm/sys  Operating system: Windows98 ver 4.10, build 2222 [ A ]
21:52:00 vrb/sys  Computer WinName: HP
21:52:00 min/sys  Windows Net User: Nikolaus Gaberszig
21:52:00 min/gen  Cmdline: /refresh /noreboot /updatevps /verysilent  /limitcpu 
21:52:00 vrb/gen  Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
21:52:00 min/gen  Old version: 405 (1029)
21:52:00 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
21:52:01 nrm/int  SYNCER: Type: use IE settings
21:52:01 nrm/int  SYNCER: Auth: another authentication, use WinInet
21:52:01 vrb/pkg  Part prg_av_pro-405 is installed
21:52:01 vrb/pkg  Part vps-76501 is installed
21:52:01 vrb/pkg  Part news-4b is installed
21:52:01 vrb/pkg  Part setup_av_pro-405 is installed
21:52:01 vrb/pkg  Part jrog-12 is installed
21:52:01 min/gen  Old version: 405 (1029)
21:52:10 vrb/fil  SetExistingFilesBitmap: 1045->125->125
21:52:10 min/gen  GUID: 57485156-5325-4af2-b597-3788eb8e1f5b
21:52:10 vrb/gen  Entering:UpdateInstallPackages
21:52:10 min/pkg  Load C:\Programme\Avast\Setup\prod-av_pro.vpu
21:52:10 vrb/pkg  LatestPartInfo: jrog = jrog-12
21:52:10 vrb/pkg  LatestPartInfo: news = news-4b
21:52:10 vrb/pkg  LatestPartInfo: program = prg_av_pro-405
21:52:10 vrb/pkg  LatestPartInfo: setup = setup_av_pro-405
21:52:10 vrb/pkg  LatestPartInfo: vps = vps-76501
21:52:10 vrb/pkg  FilterOutExistingFiles: 125 & 125 = 0
21:52:10 vrb/pkg  FilterOutExistingFiles: 125 & 125 = 0
21:52:13 vrb/pkg  ArePartsInstallable: 1
21:52:30 min/pkg  vps: updated [076501]
21:52:31 vrb/fil  Fix security on: C:\Programme\Avast\*.*
21:52:31 vrb/fil  Fix security on: C:\Programme\Avast\images\*.*
21:52:31 vrb/fil  Fix security on: C:\Programme\Avast\ENGLISH\*.*
21:52:31 vrb/fil  Fix security on: C:\Programme\Avast\ENGLISH\HtmlData\*.*
21:52:31 vrb/fil  Fix security on: C:\Programme\Avast\ENGLISH\HELP\*.*
21:52:31 nrm/pkg  Transferred files: 0
21:52:31 nrm/pkg  Transferred bytes: 0
21:52:31 nrm/pkg  Transfer time: 0 ms
21:52:31 vrb/fil  NeedReboot=false
21:52:31 min/gen  Return code: 0x20000000 [Something done]
21:52:31 min/gen  Stopped: 14.08.2007, 21:52:31


21:52:42 min/gen  Started: 14.08.2007, 21:52:42
21:52:42 min/gen  Running setup_av_pro-405 (1029)
21:52:42 nrm/sys  Operating system: Windows98 ver 4.10, build 2222 [ A ]
21:52:42 vrb/sys  Computer WinName: HP
21:52:42 min/sys  Windows Net User: Nikolaus Gaberszig
21:52:43 min/gen  Cmdline: /stopstat /verysilent /noreboot 
21:52:43 vrb/gen  Operation set to INST_OP_[16]
21:52:43 min/gen  Old version: 405 (1029)
21:52:43 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
21:52:43 nrm/int  SYNCER: Type: use IE settings
21:52:43 nrm/int  SYNCER: Auth: another authentication, use WinInet
21:52:43 vrb/pkg  Part prg_av_pro-405 is installed
21:52:43 vrb/pkg  Part vps-76501 is installed
21:52:43 vrb/pkg  Part news-4b is installed
21:52:43 vrb/pkg  Part setup_av_pro-405 is installed
21:52:43 vrb/pkg  Part jrog-12 is installed
21:52:43 min/gen  Old version: 405 (1029)
21:52:43 nrm/pkg  Transferred files: 0
21:52:43 nrm/pkg  Transferred bytes: 0
21:52:43 nrm/pkg  Transfer time: 0 ms
21:52:43 vrb/fil  NeedReboot=false
21:52:43 min/gen  Return code: 0x20000001 [Nothing done]
21:52:43 min/gen  Stopped: 14.08.2007, 21:52:43


Offline oldman

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Re: Avast Home 4 losing all providers on Windows98 SE
« Reply #8 on: August 15, 2007, 08:13:36 AM »
Good that you got it going. I suspect that the removal tool removed some corrupt files, that simply deleting the old folder didn't. That's why the tool is usually reccommended.

Offline Lisandro

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Re: Avast Home 4 losing all providers on Windows98 SE
« Reply #9 on: August 15, 2007, 02:41:53 PM »
21:50:07 min/gen  Part of license key: S9999999T9934A1106
You're using the Trial version, please, register for Home user or buy the Professional version.
If this is not the 'first' installation, you'll have something like 6 days to do so or avast will disable updatings and protection...
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Offline Gaberszig

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Re: Avast Home 4 losing all providers on Windows98 SE
« Reply #10 on: August 16, 2007, 11:08:02 AM »
Thank You for the hint.
I have already re-registered.

Offline avastuo

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Re: Avast Home 4 losing all providers on Windows98 SE
« Reply #11 on: August 16, 2007, 10:45:11 PM »
I seem to have lost all of my provider-modules...with Windows98 SE installed avast!... avast icon showed a red sign and the tooltip read 0 providers total 0 running...I uninstalled avast, rebooted, installed avast again, rebooted again, configured my mail protection and tried setting up On-Access Protection but all providers were greyed out and when clicking "start" I got a red warning that "this provider was not found on the system"

I had a similar thing happen last night.  I've never used avast! before, but I was looking for a Windows 98 virus scanner so I installed avast! 4.7.1029 on a fully patched fresh Windows 98SE install to try it out. Some updates were downloaded and Avast loaded but all the providers were greyed out and pressing the Start button did not start them.  I tried rebooting and manually starting them again, but they would not.  Uninstalling and Reinstalling did not help either.  After searching the forums I found the following suggestion and it worked, but it seems avast! may have an installation or update issue.  It was not a good experience for a new user.
Uninstall avast and boot. You should use the avast removal tool found here

http://avast.com/eng/avast-uninstall-utility.html

1) download the removal tool from the link above (save it to your desktop, easy to find there   )
2) uninstall avast via add/remove
3) boot
4)run the avast removal tool
5) boot
6)install the newest version

Offline Lisandro

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Re: Avast Home 4 losing all providers on Windows98 SE
« Reply #12 on: August 17, 2007, 12:48:16 AM »
Thank You for the hint.
I have already re-registered.
And does it solve the problem?

Uninstalling and Reinstalling did not help either.
Are you installing avast is which path?
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