Author Topic: Avast chrome extention - 'unlock passwords' not clickable button.  (Read 1949 times)

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Offline Сергей549

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Avast chrome extention - 'unlock passwords' not clickable button.
« on: September 26, 2021, 10:48:57 AM »
Hello!
there is an unexpected problem:
it became impossible to unlock the program from the google chrome extension. unlocking works only from the main program 'avast passwords'.

what i have already done:
1. removal and reinstallation of the chrome extension.
2. Complete removal and reinstallation of the passwords module from the main AVAST program.
  none of the ways helps.

Avast Passwords extention Version 2.0.4569
OS: Windows 10 Pro ver.: 20H2
Chrome is up to date: Version 94.0.4606.61 (Official Build) (64-bit)

p.s. the same problem appeared in 'Avast Secure Browser'.

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #1 on: September 26, 2021, 02:38:33 PM »
Confirmed here, also reported by another user.

Since Avast Passwords already passed its EOL, there might be no fix for this I guess... :(

For now, you can disable master password prompt by unchecking all "Auto-lock" settings.
Removal of master password seems to be impossible in normal way.
Main: Win10 Pro 20H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 21 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 20H2 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline Сергей549

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #2 on: September 26, 2021, 04:27:25 PM »
Ok. workarounds are clear .
sad to hear about EOL.
once very convenient user-friendly software has become not very user-friendly :)
thx.

Offline r@vast

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #3 on: September 27, 2021, 10:00:59 AM »
Hi,

We are sorry for the inconvenience. We can only provide a workaround, and that is to unlock Passwords through Avast Antivirus > Privacy > Passwords. When unlocked, the browser extension should work as usual.

Offline Bolli

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #4 on: September 28, 2021, 08:30:06 PM »
Ok. workarounds are clear .
sad to hear about EOL.
once very convenient user-friendly software has become not very user-friendly :)
thx.

Same issue here...

EOL ? Avast Passwords or the extension for Chrome ???  :-[

OK just read it, why ....  :'( :'( :'(
« Last Edit: September 28, 2021, 08:45:37 PM by Bolli »

Offline Asyn

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #5 on: September 29, 2021, 03:30:50 PM »
Dev-Info: Hi, just a FYI, I've just fixed this. Should be in 21.9 or 21.10
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 95.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Bolli

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #6 on: October 01, 2021, 09:37:54 AM »
Dev-Info: Hi, just a FYI, I've just fixed this. Should be in 21.9 or 21.10

Thanks, when will this be released?
In this form, I can only use my password subscription to a limited extent. But will Avast Passwords ensure this functionality in the long term? I have my doubts right now.

Offline Bolli

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #7 on: October 04, 2021, 11:09:30 PM »
Why not releasing a hotfix right now >:(?

Thank you

Offline bob3160

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #8 on: October 04, 2021, 11:59:52 PM »
Why not releasing a hotfix right now >:( ?

Thank you
Good question. :)
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Offline Jera2

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #9 on: October 08, 2021, 11:26:51 AM »
This started happening to me today. Is there any connection to having just run a Smart Scan? Because after that was when the issue started for me. The workaround did bring the window back so thanks for that. :)

Offline Asyn

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #10 on: October 08, 2021, 02:49:17 PM »
This started happening to me today. Is there any connection to having just run a Smart Scan?
Nope.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 95.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline robbiemuir

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #11 on: October 15, 2021, 06:43:36 AM »
Im having this problem too - I want my money back if this isn't being fixed promptly!  >:(

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #12 on: October 15, 2021, 06:48:55 AM »
Im having this problem too - I want my money back if this isn't being fixed promptly!  >:(
Latest beta fixed this problem, try it if you really hurry.

New beta version 21.9.2492
https://forum.avast.com/index.php?topic=306351.0

What was fixed
Passwords - Unlocking vault from extension fixed - master password ask dialogue is displayed again
Main: Win10 Pro 20H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 21 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 20H2 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline avast731

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #13 on: October 20, 2021, 11:25:00 AM »
Same issue for me.
As I understand it (indirectly) from this discussion (for the first time), it as a consequence of a new licensing model (more or less taking a really convenient feature away from Avast Free users and somehow moving it to the premium stream?).

This may be acceptable from a business perspective, but it is still very annoying to me, because I think it hasn't been properly announced.
Just letting people run into it by chance ist not a good policy.

Offline Asyn

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Re: Avast chrome extention - 'unlock passwords' not clickable button.
« Reply #14 on: October 20, 2021, 11:35:11 AM »
Hi, the fix in V21.9 will also work for Avast Free.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 95.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0