Author Topic: Unauthorised debit card charge  (Read 402 times)

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Offline marckd

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Unauthorised debit card charge
« on: October 14, 2021, 02:09:17 AM »
Hello
My debit card was charged by DRI*AVAST last sunday. I was inform of the transaction by my bank. No invoice was send by avast. I do not know the reason for the charge. According to the avast website, i am not currently subscribed to any of its services (though i previously was), nor do i have any active auto renewal. I tried contacting avast customer service for a refund but have not received a reply (request 14200972) after 72 hours. Can anyone advise me on how to proceed?

Offline DavidR

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Re: Unauthorised debit card charge
« Reply #1 on: October 14, 2021, 02:35:44 AM »
I have tried to draw some attention to your topic.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.693) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

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Re: Unauthorised debit card charge
« Reply #2 on: October 18, 2021, 01:37:18 PM »
Hello
My debit card was charged by DRI*AVAST last sunday. I was inform of the transaction by my bank. No invoice was send by avast. I do not know the reason for the charge. According to the avast website, i am not currently subscribed to any of its services (though i previously was), nor do i have any active auto renewal. I tried contacting avast customer service for a refund but have not received a reply (request 14200972) after 72 hours. Can anyone advise me on how to proceed?

Hi,

This charge was for Avast AntiTrack. You had a typo in the email address you provided. Avast support will get back to you via email.