update issues

[FrFc1908]

Hi I have noticed some issues relating manual  checking for virus definition updates , the same goes for checking program update manually , I do get the popups message from avast one , which I made a screenshot of and did attach to this topic.
when I opt out of this popup and manually check again , it does work. I did get a new router from my ISP , because the one I had before was outdated....but my internet connection is function properly , so I do not think it is router issue?
thanks for the replies 

https://imgur.com/a/8FrmtoS

[DavidR]

I suggest that you attach your images in the topic, many don't visit unknown 3rd party links.

Use the Attachments and other options link below the reply/text window.

That way everything is also kept within the topic.

[FrFc1908]

I suggest that you attach your images in the topic, many don't visit unknown 3rd party links.

Use the Attachments and other options link below the reply/text window.

That way everything is also kept within the topic.

Hi david , thanks for your suggestion , I did overlook this when posting. My bad.... so I will attach a screenshot now.

[DavidR]

Both working for me, but that was with Avast Free, not Avast One.

Do you happen to use a VPN ?

I don't know if the text in the image is relevant as it mentions Sorry your 'upgrade' failed (as you highlighted).  When I would have thought it should be Sorry your update failed. 

That may also be a bit of a poor choice of wording as below that it mentions a failure completing the Setup process, which would result in a failure to Upgrade (that wording again).

[FrFc1908]

yes I do use a vpn ( windscribe ) but I only run this when visiting banking / shopping sites. this problem seems to have started since the upgrade to a new version of avast one. yes the choice of words is a bit confusing to say at least , just like I mentioned before when I get this message and select try again , the update process does work...so it makes me wonder if this could be bug of some kind in the program itself , since you mention it does not happen with the normal avast free version. I also never had these sort of updating problems with avast free....

[sharmeensharmeen]

i also gt this problem....

[DavidR]

yes I do use a vpn ( windscribe ) but I only run this when visiting banking / shopping sites. this problem seems to have started since the upgrade to a new version of avast one. yes the choice of words is a bit confusing to say at least , just like I mentioned before when I get this message and select try again , the update process does work...so it makes me wonder if this could be bug of some kind in the program itself , since you mention it does not happen with the normal avast free version. I also never had these sort of updating problems with avast free....

I only used Windscribe free VPN for a very short time, but during that time I can't recall having this issue, but then again I'm not using Avast One and my doing manual update checks isn't something I do frequently.

I never got too familiar with Windscribe, having the Firefox Add-on and the program installed on Win10.  I wasn't aware it was that flexible, thinking it was on-all of the time.

This certainly need input from Avast.

[DavidR]

Also see - https://forum.avast.com/index.php?topic=307384.0 - same issue, but avast input, quote below.

Hi,
Do you receive this error when you click on "Check for Update" under "Virus definitions" and "Avast One" program update (Account> Settings> General)?
Could you please repair the app (Account> Settings> Troubleshoot> "Repair Avast One")?

[FrFc1908]

Also see - https://forum.avast.com/index.php?topic=307384.0 - same issue, but avast input, quote below.

Hi,
Do you receive this error when you click on "Check for Update" under "Virus definitions" and "Avast One" program update (Account> Settings> General)?
Could you please repair the app (Account> Settings> Troubleshoot> "Repair Avast One")?

this was exactlty the thing I needed in my case : did the avast repair option , and is working ( for now atleast ) as a charm

[DavidR]

Thanks for the confirmation.

[FrFc1908]

since I did  the repair avast one thing suggested by r@vast   , after 2 days I got the " sorry the upgrade " failed message again! this cannot be something else than a bug within the program and I for one cencerely hope , that the devellopment team will release a fix soon and starts to investigate these problems 

[FrFc1908]

sigh......more problems on the horizon , I wanted to uninstall avast one ( tried bith hibit and geek uninstaller ) and ran them in forced removal , because normal removal failed : the avast uninstal screen got stuck and no further options to uninstall.....brute force removal with geek uninstaller " worked " it scanned for all the temp fils / proram folders / hidden folders and reg keys , so removed those. after this i ran voildtools everything and scanned for leftover folders / hidden folders / prefetch files that geek uninstaller missed... search everything stated , that the leftovers could not be removed because all of the files where " still in use / locked by avast " , so I rebooted and avast one was still happely running as normal , forced uninstallation failed missarably  . my last was loading a backup with macrium reflect , and I am really frustrated at the moment!!

[r@vast]

since I did  the repair avast one thing suggested by r@vast   , after 2 days I got the " sorry the upgrade " failed message again! this cannot be something else than a bug within the program and I for one cencerely hope , that the devellopment team will release a fix soon and starts to investigate these problems 

Hi,

Can you please provide us with a support file ID? https://support.avast.com/en-ww/article/Submit-support-file

[FrFc1908]

since I did  the repair avast one thing suggested by r@vast   , after 2 days I got the " sorry the upgrade " failed message again! this cannot be something else than a bug within the program and I for one cencerely hope , that the devellopment team will release a fix soon and starts to investigate these problems 

Hi,

Can you please provide us with a support file ID? https://support.avast.com/en-ww/article/Submit-support-file

sure but I do not have a ticket number??

[FrFc1908]

I did generate report with the tool you provided and entered my email adres , so I hope everything went , as is supposed to