Virus... please help

[Lisandro]

How would I remove this file? Would I just delete it like a normal file?

Try... clean your Recycle bin after that...

[tryan21]

HELP!!!! My computer is a black screen.
I tried to install my first group of 5 updates. When I restarted I got a Microsoft error message saying Windows Explorer has encountered a problem. Nothing comes up after that, no desktop, no files or folders, nothing! The only way I'm able to get online is by sending the error report. It then brings me to the Microsoft error reporting website, then after that I can go anywhere online.
I tried last known good configuration and safe mode, but nothing works. These are the updates I tried to install; KB886185, KB896727, KB929123, KB873374, KB931906, KB913580 (this last one I didn't select, but it got installed anyway).

[oldman]

This may be your problem. Read it and maybe someone here can guide you through it. Sorry, I'm win98se.

http://support.microsoft.com/kb/314503

[mauserme]

Does the computer boot now, or is it not functioning at all?

[tryan21]

Ok my computer is back up. I somehow, I'm not even sure how, I found a way to get into my folders and run system restore. I didn't know what else to do. So here I am back where I started. And now I'm scared to install any updates. I did delete the file though (C:\Documents and Settings\Tara & Paul\Incomplete\T-872159-Microsoft Internet Explorer 7.0.zip/Setup.exe).

[mauserme]

The lack of security patches is a big part of why you're getting so easily reinfected.  Are you willing to try the 2nd group of 5 updates? 

[Lisandro]

And now I'm scared to install any updates.

Why? The updates is precisely what protect you...

[tryan21]

Are you willing to try the 2nd group of 5 updates? 

The only thing I could do to get my computer working again was system restore. So, the group of 5 I installed were uninstalled. Should I do them again or a new set of 5? I'm getting confused as to how this is helping my computer if I keep having to do a sytem restore and therfore the updates are unistalled. I feel like I'm going is circles. The updates are not installing properly.

[Lisandro]

I feel like I'm going is circles. The updates are not installing properly.

Sometimes this happens, I mean, the update is reported as necessary (mandatory) but it can't be installed. On Windows Update site (when you're trying to update), a link to the 'error' message will be shown. You'll be probably redirected to some Microsoft page of the Knowledge Base and from there we can speculate more. Can you post these links for us?

Besides the updates does not 'install', can you run your system after that or not?

[tryan21]

Besides the updates does not 'install', can you run your system after that or not?

Nope

[Lisandro]

Besides the updates does not 'install', can you run your system after that or not?

Nope

So, it's better not to update.
Can you post the KB info (number) of each MS update being addressed?

[tryan21]

Tech, I think this is what you wanted...

KB886185, KB896727, KB929123, KB873374, KB931906, KB913580

If it isn't what you were asking for then please let me know.

[Lisandro]

Tech, I think this is what you wanted...

KB886185, KB896727, KB929123, KB873374, KB931906, KB913580

If it isn't what you were asking for then please let me know.

I'll need time to research... maybe tomorrow morning or night... sorry.

[Lisandro]

Maybe you can download the updates:

KB886185
KB896727
KB929123
KB873374
KB931906
KB913580

And install using troubleshooting methods:
How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues

[tryan21]

I'm not sure if this will help but I found my WindowsUpdate log. I tried reading it to see if I could find any error codes but really don't know how to read it. Although I do see a bunch of things with failure warnings. I just thought maybe it could help troubleshoot why this is happeneing. Let me know if I should post it or not.