Firefox window and IE window are not opening at all....

[nlvraghavendra]

After installing Avast 4.7 Home Edition....when i try to open firefox or IE the window itself is not opening....i have configured those proxy settings and all...but the window itself is not opening.....but if i see the processes in the task manager firefox.exe and Iexplorer.exe are running....but those windows are not appearing at all....please help me out...but if i uninstall Avast and restart computer everything just works fine...i have installed and uninstalled Avast several times.....please help....other than this Avast is simply superb.....

[Lisandro]

Are you using any other antivirus in your computer? Did you use in the past?
Any other security program that could interfere? This is a very strange error as you can imagine, tons of users, like me now, use a browser and avast...

[bob3160]

Which firewall are you using and, are you allowing avast in your firewall?

[nlvraghavendra]

My god...!! Avast forced me to make system restore....!!! i'm not using any other antivirus or Firewall....i even turned off Windows firewall..still i'm not able to open either firefox or IE or Opera....all other programs are just working fine....i even faced difficulty in uninstalling Avast....whats going on....? please help me to use firefox and IE ...please...

[Lisandro]

i even faced difficulty in uninstalling Avast.

I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall for complete uninstallation.
4. Boot.
5. Install again the last version.
6. Boot.
7. Check and post the results.

But are you sure you do not have any other security program - now or in the past - that is blocking avast function?

[nlvraghavendra]

No improvement....same result....i'm damn sure that i dont have any antivirus or firewall...

(really a very good response from this forum...these forums are so active...i'm surprised)

[Lisandro]

i have configured those proxy settings and all.

Can you restore the default settings?
Which is your Windows? XP? Vista?

(really a very good response from this forum...these forums are so active...i'm surprised)

I hope you're not complaining against us that are trying to help... Maybe it's a sense of humor that we, non-native English talkers, don't understand.

[nlvraghavendra]

are you mentioning about the proxy settings...? If so , yes. I'm able to restore them....I'm using Windows Xp...

[Lisandro]

are you mentioning about the proxy settings...? If so , yes. I'm able to restore them

Yes. Can you try?

By the way, please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

[nlvraghavendra]

since i have restored my system i have lost those data....i restored my system because when i tried to uninstall Avast from Add or Remove Programs in Control Panel a window just popped up and closed when i clicked the remove button...is that very important for you...? If so i'll again install Avast.....but i can post here the log only if i uninstall Avast since only then i can open Firefox or any other problems....

[Lisandro]

is that very important for you...?

It shows what's right and wrong with your installation. If you want us to help, if you want avast back, this is a good source of info. For sure, there is no sense on avast blocking the access to the browsers, this is a work of firewall and avast is not a firewall.

Can you post the contents of this file (it's a extensionless file, open it on Notepad)
C:\windows\system32\drivers\etc\hosts

[nlvraghavendra]

Contents of that file....


# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost





I surely want Avast back...

[nlvraghavendra]

here is the log..i installed and uninstalled Avast for getting the log.....

00:16:09 vrb/fil  Shortcut for help.chm installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
00:16:09 vrb/fil  Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Desktop
00:16:09 vrb/reg  Set registry: *\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
00:16:09 vrb/reg  Set registry: avast\ShellEx\ContextMenuHandlers\(null)={472083B0-C522-11CF-8763-00608CC02F24}
00:16:09 vrb/reg  Set registry: Folder\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
00:16:09 vrb/reg  Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\(null)=avast
00:16:09 vrb/reg  Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\(null)=I:\Avast4\ashShell.dll
00:16:09 vrb/reg  Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=I:\Avast4\ashShell.dll
00:16:09 vrb/reg  Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
00:16:09 vrb/reg  Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
00:16:09 vrb/reg  Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
00:16:09 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=I:\Avast4\ashDisp.exe
00:16:09 vrb/fil  Fix security on: I:\Avast4\*.*
00:16:09 vrb/fil  Fix security on: I:\Avast4\images\*.*
00:16:09 vrb/fil  Fix security on: I:\Avast4\ENGLISH\*.*
00:16:09 vrb/fil  Fix security on: I:\Avast4\ENGLISH\HtmlData\*.*
00:16:09 vrb/fil  Fix security on: I:\Avast4\ENGLISH\HELP\*.*
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.7
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=I:\Avast4
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=J:\NLV\MYDOWN~1
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=7
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=I:\Avast4\ashAvast.exe
00:16:10 vrb/reg  Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=rundll32 I:\Avast4\Setup\setiface.dll,RunSetup
00:16:10 vrb/gen  License key generated Demo
00:16:14 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Label=Sep2007
00:16:14 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=I:\Avast4\DATA
00:16:14 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=I:\Avast4\DATA\Skin
00:16:14 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\Version=4.7
00:16:14 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.7
00:16:14 vrb/reg  Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1043
00:16:14 nrm/pkg  Transferred files: 11
00:16:14 nrm/pkg  Transferred bytes: 16070319
00:16:14 nrm/pkg  Transfer time: 64 ms
00:16:14 vrb/fil  NeedReboot=true
00:16:14 vrb/sys  Reboot set by filRenameOnReboot(I:\Avast4\Setup\reboot.txt,)
00:16:14 vrb/fil  MoveFileEx(I:\Avast4\Setup\reboot.txt, NULL)
00:16:14 min/gen  Return code: 0x20000000 [Something done]
00:16:14 min/gen  Stopped: 13.11.2007, 00:16:14


00:17:46 min/gen  Started: 13.11.2007, 00:17:46
00:17:46 min/gen  Running setup_av_pro-413 (1043)
00:17:46 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
00:17:46 vrb/sys  Computer WinName: POORNIRAGHU
00:17:46 min/sys  Windows Net User: SYSTEM
00:17:46 min/gen  Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog /limitcpu 
00:17:47 vrb/gen  DldSrc set to inet
00:17:47 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
00:17:47 min/gen  Old version: 413 (1043)
00:17:47 nrm/fil  Direct delete of file: C:\WINDOWS\TEMP\_av_proI.tm~a00196\stamp.tmp
00:17:47 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
00:17:47 vrb/sys  Computer DnsName: poorniraghu
00:17:47 vrb/sys  Computer Ip Addr: 192.168.1.2
00:17:47 nrm/int  SYNCER: Type: use IE settings
00:17:47 nrm/int  SYNCER: Auth: another authentication, use WinInet
00:17:47 vrb/pkg  Part prg_av_pro-413 is installed
00:17:47 vrb/pkg  Part vps-77301 is installed
00:17:47 vrb/pkg  Part news-4b is installed
00:17:47 vrb/pkg  Part setup_av_pro-413 is installed
00:17:47 vrb/pkg  Part jrog-15 is installed
00:17:47 min/gen  Old version: 413 (1043)
00:17:53 vrb/fil  SetExistingFilesBitmap: 1045->145->145
00:17:53 min/gen  GUID: 05588d67-a0a6-4e8e-a421-54b2c011c0a7
00:17:58 nrm/gen  Server definition(s) loaded for 'main': 166 (maintenance:0)
00:17:58 nrm/gen  SelectCurrent: selected server 'Download912 AVAST server' from 'main'
00:17:58 min/pkg  GetPackages - set proxy for inet

[nlvraghavendra]

00:17:58 nrm/int  SYNCER: Type: use IE settings
00:17:58 nrm/int  SYNCER: Auth: another authentication, use WinInet
00:18:00 vrb/gen  Used server: http://download912.avast.com/iavs4x
00:18:01 vrb/gen  Used server: http://download912.avast.com/iavs4x
00:18:02 nrm/gen  Server definition(s) loaded for 'main': 186 (maintenance:0)
00:18:02 nrm/gen  SelectCurrent: selected server 'Download921 AVAST server' from 'main'
00:18:02 min/pkg  GetPackages - set proxy for inet
00:18:02 nrm/int  SYNCER: Type: use IE settings
00:18:02 nrm/int  SYNCER: Auth: another authentication, use WinInet
00:18:02 vrb/gen  Used server: http://download921.avast.com/iavs4x
00:18:03 vrb/gen  Used server: http://download921.avast.com/iavs4x
00:18:03 vrb/gen  Used server: http://download921.avast.com/iavs4x
00:18:04 vrb/gen  Used server: http://download921.avast.com/iavs4x
00:18:04 min/pkg  Load I:\Avast4\Setup\prod-av_pro.vpu
00:18:04 vrb/pkg  LatestPartInfo: jrog = jrog-1f
00:18:04 vrb/pkg  LatestPartInfo: news = news-4b
00:18:04 vrb/pkg  LatestPartInfo: program = prg_av_pro-432
00:18:04 vrb/pkg  LatestPartInfo: setup = setup_av_pro-432
00:18:04 vrb/pkg  LatestPartInfo: vps = vps-7111101
00:18:04 min/gen  Part of license key: W63723200H4900A1106
00:18:04 vrb/pkg  FilterOutExistingFiles: 145 & 145 = 0
00:18:04 vrb/pkg  FilterOutExistingFiles: 145 & 145 = 0
00:18:05 vrb/pkg  FilterOutExistingFiles: 145 & 145 = 0
00:18:05 nrm/pkg  Transferred files: 6
00:18:05 nrm/pkg  Transferred bytes: 22987
00:18:05 nrm/pkg  Transfer time: 4844 ms
00:18:05 vrb/fil  NeedReboot=false
00:18:05 min/gen  Return code: 0x20000001 [Nothing done]
00:18:05 min/gen  Stopped: 13.11.2007, 00:18:05


00:18:05 min/gen  Started: 13.11.2007, 00:18:05
00:18:05 min/gen  Running setup_av_pro-413 (1043)
00:18:05 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
00:18:05 vrb/sys  Computer WinName: POORNIRAGHU
00:18:05 min/sys  Windows Net User: SYSTEM
00:18:05 min/gen  Cmdline: /stopstat /verysilent /noreboot 
00:18:05 vrb/gen  Operation set to INST_OP_[16]
00:18:05 min/gen  Old version: 413 (1043)
00:18:05 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
00:18:05 nrm/int  SYNCER: Type: use IE settings
00:18:05 nrm/int  SYNCER: Auth: another authentication, use WinInet
00:18:05 vrb/pkg  Part prg_av_pro-413 is installed
00:18:05 vrb/pkg  Part vps-77301 is installed
00:18:05 vrb/pkg  Part news-4b is installed
00:18:05 vrb/pkg  Part setup_av_pro-413 is installed
00:18:05 vrb/pkg  Part jrog-15 is installed
00:18:05 min/gen  Old version: 413 (1043)
00:18:06 nrm/pkg  Transferred files: 0
00:18:06 nrm/pkg  Transferred bytes: 0
00:18:06 nrm/pkg  Transfer time: 0 ms
00:18:06 vrb/fil  NeedReboot=false
00:18:06 min/gen  Return code: 0x20000001 [Nothing done]
00:18:06 min/gen  Stopped: 13.11.2007, 00:18:06

[nlvraghavendra]

waiting for your reply...