Author Topic: Renewed subscription, never received activation code  (Read 887 times)

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Offline Lei

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Renewed subscription, never received activation code
« on: February 27, 2022, 03:35:44 PM »
Hello,
I renewed my subscription 3 weeks ago, paid for it but never got an email with an activation-code. I have contacted customer service and sent them all the information they asked for (including the proof of payment), but I haven't heard from them ever since (it's been two weeks now). This is very frustrating, my subscription ends March 8th so I keep getting pop-up messages saying I should renew my subscription. But customer 'service' is not responding. Does anyone have a tip how I can get the code I paid for? Or at this point my money back would also be a good solution. Very unhappy customer here.
Thank you!

Offline Asyn

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Re: Renewed subscription, never received activation code
« Reply #1 on: February 27, 2022, 03:38:13 PM »
Did you buy from Avast directly or from a reseller..?
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lei

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Re: Renewed subscription, never received activation code
« Reply #2 on: February 27, 2022, 08:40:49 PM »
From Avast directly

Offline Asyn

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Re: Renewed subscription, never received activation code
« Reply #3 on: February 28, 2022, 08:44:56 AM »
I have contacted customer service and sent them all the information they asked for (including the proof of payment), but I haven't heard from them ever since (it's been two weeks now).
Hi, post your ticket-ID.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lei

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Re: Renewed subscription, never received activation code
« Reply #4 on: February 28, 2022, 11:06:38 AM »
15069388 thank you

Offline Asyn

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Re: Renewed subscription, never received activation code
« Reply #5 on: February 28, 2022, 11:17:00 AM »
15069388 thank you
Ok, I reported it for you, let's see...
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

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Re: Renewed subscription, never received activation code
« Reply #6 on: February 28, 2022, 01:05:21 PM »
15069388 thank you

Hi,

I have escalated your case. Avast Sales support will contact you via email.

Offline Lei

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Re: Renewed subscription, never received activation code
« Reply #7 on: March 01, 2022, 04:33:44 AM »
Thanks both, no news yet. Crossing fingers 🤞🏼