Author Topic: Avast free with bad influences on Thunderbird?  (Read 2350 times)

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Offline Darkwolf

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Re: Avast free with bad influences on Thunderbird?
« Reply #15 on: July 14, 2022, 07:48:38 PM »


Hi,

Which version of Avast and Thunderbird do you have installed?
Does it help when you temporarily disable Web Shield in Avast?

Avast : 22.6.6022 (version 22.6.7355.731)

Thunderbird : 102.0.2 (64 bits)

Windows 10 21H2

I succeed upgrading Thunderbird by deactivating Avast for 10mn.

Offline r@vast

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Re: Avast free with bad influences on Thunderbird?
« Reply #16 on: July 15, 2022, 08:48:20 AM »


Hi,

Which version of Avast and Thunderbird do you have installed?
Does it help when you temporarily disable Web Shield in Avast?

Avast : 22.6.6022 (version 22.6.7355.731)

Thunderbird : 102.0.2 (64 bits)

Windows 10 21H2

I succeed upgrading Thunderbird by deactivating Avast for 10mn.

So currently, you have Thunderbird ver.102, and which version did you have before deactivating Avast for 10mins?
By deactivating Avast for 10mins, you mean all the shields, not just Web Shield?
Could you also please provide a support file ID? https://support.avast.com/article/Submit-support-file

Offline Shaun985

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Re: Avast free with bad influences on Thunderbird?
« Reply #17 on: July 19, 2022, 07:47:46 AM »
I reported this same problem here: https://forum.avast.com/index.php?topic=320195.0

Windows 10 21H1 and 21H2
Avast 22.6.6022 (build 22.6.7355.732) - though it happened on the previous build as well
Thunderbird 91.09.0 to 91.10.0 to 91.11.0 all had same issues updating until I disabled Avast (all shields).

Offline r@vast

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Re: Avast free with bad influences on Thunderbird?
« Reply #18 on: July 19, 2022, 12:57:38 PM »
Hi,

I am unable to reproduce this. I was able to update from Thunderbird 91.09.0 to 91.10.0 to 91.11.0 successfully. I am unable to get any other version with or without Avast  Antivirus. Could you please post your support ID here?  https://support.avast.com/article/Submit-support-file

Offline Darkwolf

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Re: Avast free with bad influences on Thunderbird?
« Reply #19 on: July 20, 2022, 07:44:46 PM »
So currently, you have Thunderbird ver.102, and which version did you have before deactivating Avast for 10mins?
By deactivating Avast for 10mins, you mean all the shields, not just Web Shield?
Could you also please provide a support file ID? https://support.avast.com/article/Submit-support-file

Yes, I have that version, but I see on another PC that version 102.3 has been released, and offered me tu update on other PCs that don't have Avast. Only one of my PC with Avast won't update, told me that there's no new updates, until I deactivate the whole Avast suite.

A quick video of what happened :

http://darkyvrac.free.fr/video/2022-07-20%2019%2038%2009.mp4

Offline Shaun985

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Re: Avast free with bad influences on Thunderbird?
« Reply #20 on: July 21, 2022, 09:29:14 AM »
That's exactly what mine does, thanks for making that video!

Offline r@vast

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Re: Avast free with bad influences on Thunderbird?
« Reply #21 on: July 21, 2022, 11:32:59 AM »
Hi,

I am still unable to reproduce it. Please provide a support file ID. https://support.avast.com/article/Submit-support-file