Author Topic: Avast deletes all files instead of the selected ones  (Read 1236 times)

0 Members and 1 Guest are viewing this topic.

Offline MERSON

  • Newbie
  • *
  • Posts: 1
Avast deletes all files instead of the selected ones
« on: June 21, 2022, 07:39:12 PM »
My mobile space was full so I installed Avast Cleanup to help on Jun 20, 2022.

After its Quick Clean scanning, it showed 218 big old video files.

Then I selected only one by ticking the selection box, but the App deleted all 218 files  >:( >:( >:(!

I think this is totally unacceptable and I can't find any email of Avast to ask  >:( >:(!

Could anyone tell me what happened?

I want to recover all my files incorrectly deleted by Avast  >:(


Many thanks :)

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2628
Re: Avast deletes all files instead of the selected ones
« Reply #1 on: June 22, 2022, 11:49:31 AM »
Hi,

If you selected one file, it should only delete one file.
Please contact Avast Support via the app.
In Cleanup, please go to > Menu > Help&Feedback > "Direct support"