Author Topic: cant get online  (Read 511 times)

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Offline Manu2

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cant get online
« on: September 16, 2022, 02:54:09 PM »
hello , 

i cant get online since a few days  till i put off my avast premium security.
whats wrong ?

Online DavidR

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Re: cant get online
« Reply #1 on: September 16, 2022, 03:09:41 PM »
Hard to say as you don't give much in the way of information !

What version number of avast premium security do you have ?
What Operating system and version number do you have ?
What other security based software do you have installed (firewall, etc.) ?

Has anything changed recently in the last few days (program update/s new programs, etc.) ?
Are you getting any errors or warnings displayed to the screen (a screenshot might help) ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.4.6062 (build 23.4.8118.762) UI 1.0.762/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Manu2

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Re: cant get online
« Reply #2 on: September 16, 2022, 03:18:05 PM »
i'm on windows 10 home , version 21H2.
no other firewalls using .
all i can remember is that ccleaner had cleaned un useall things but not sure if this is the reason.
my ethernet says that i'm connected but i cant go online telling me i'm not connected.
i put of my avast premium for 10 min and i stay online but not so fast as usual.

Offline Manu2

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Re: cant get online
« Reply #3 on: September 16, 2022, 03:22:01 PM »
version 22.8.6030 (versie 22.8.7500.748)

Online DavidR

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Re: cant get online
« Reply #4 on: September 16, 2022, 06:37:07 PM »
Are you using the Avast Firewall in Avast Premium or the Windows 10 firewall ?

If using the Avast Firewall have you got it set as Home, Private/Trusted source ?
I don't use the Avast Firewall, so I'm unfamiliar with it.

I stopped using ccleaner many, many years ago (I never found it to make much difference, I don't have lots of cr4p on my systems), so I'm not sure if it has a means of reversing any changes made.

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.4.6062 (build 23.4.8118.762) UI 1.0.762/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security