Author Topic: Avast Bank mode is not working  (Read 970 times)

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Offline Andrea M.

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Avast Bank mode is not working
« on: March 17, 2023, 11:07:01 PM »
Hello Team,

Avast Bank mode is not working. I click on "new bank mode window" and nothing happens. I tried Troubleshooting - Repair App and nothing happened either.

Could anybody help me, please?

Thanks in advance.


executable_path=C:\Users\andre\AppData\Local\Avast Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\andre\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 11 v21H2 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=23.2.6053
urlscanner_version=1.9.0.367
mimic_version=v0.1.24-c1a08c4
host_prefix=
browser_version=110.0.20395.178 (Official Build (64-bit))
cgid=369
cid=6308
uid=06b5a54a2a654ea4812380319b8ae3d2

Channel: stable
OS language: en-gb
Browser language: en-GB
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1579.3

Subscription Information:
Subscription id:
Issue date:
Expiration date:
License period:
Status: Free

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.6.234
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 2.1.0.330
gjcfnponmdkenfdibginkmlmediekpnm : Messaging : 1.15.0.467
jfijboeaeajnoejbcdbhejlnmhepeige : NTP Extension : 3.12.168
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.57
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.21
onochehmbbbmkaffnheflmfpfjgppblm : Avast Privacy Guard : 2.8.433

Disabled extensions:
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.7.174
« Last Edit: March 18, 2023, 09:21:31 PM by Andrea M. »

Online DavidR

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Re: Avast Bank mode is not working
« Reply #1 on: March 18, 2023, 12:40:03 AM »
Did you click on the browser icon on the Taskbar in your image  ?

Or is that what you meant by I click on "new bank mode window" and nothing happens.

Apparently that is now a requirement.  I don't use ASB but I recall there are some posts in the Avast Secure Browser sub-forum relating to this.
« Last Edit: March 18, 2023, 12:42:14 AM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.4.6062 (build 23.4.8118.762) UI 1.0.762/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Andrea M.

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Re: Avast Bank mode is not working
« Reply #2 on: March 18, 2023, 04:00:44 AM »
Thanks for answering, David.

I found two threads about this topic, but no solution is mentioned.

https://forum.avast.com/index.php?topic=322941.0
https://forum.avast.com/index.php?topic=322994.0

I meant the second. Have a look at the pic: the moment I click on "new bank mode window", the grey screen appears.

Sorry, but I quite don't understand what the new requirement is...  :-[

Offline Luukjr

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Re: Avast Bank mode is not working
« Reply #3 on: March 18, 2023, 10:05:40 AM »
Below that grey screen in the bankbrowser there's the taskbar with the avast secure browser icon. Click on that icon and see what happens.
OS: Windows 10 Home
Soft: Avast Premium Security  / Avast Cleanup / Malwarebytes Premium

Offline Andrea M.

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Re: Avast Bank mode is not working
« Reply #4 on: March 18, 2023, 09:20:58 PM »
Now I see! Completely unaware of that change...  ::) 

Thanks!  :-*

Offline edt

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Re: Avast Bank mode is not working
« Reply #5 on: March 23, 2023, 11:09:36 AM »
Any nearer a fix yet. I have also been unable to access Bank Mode since the last update. Nothing happens at all when I click on the bank mode icon once I have opened Secure Browser, just the grey screen.
I have uninstalled and reinstalled but to no avail,
Any help would be greatly appreciated.

Offline edt

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Re: Avast Bank mode is not working
« Reply #6 on: March 25, 2023, 04:00:20 PM »
Thank you, all working fine now  :)