Avast Free 23.5 creates new registry keys for safeprice plugin. - SOLVED/FIXED

[RedFan]

already uninstalled here, i was just trying for a few days, going back to previous AV.

[jan.svoboda]

Hello, fix of the issue with the repeated SafePrice plugin offer was just released. Once you have version 23.5.8195.786 the issue should be gone. PC restart is needed. We apologize for the inconvenience caused by this bug.

Jan

[Nunzio77]

Hello, fix of the issue with the repeated SafePrice plugin offer was just released. Once you have version 23.5.8195.786 the issue should be gone. PC restart is needed. We apologize for the inconvenience caused by this bug.

Jan

@jan.sbovoda I tried to update the version but it stays at 23.5.8195.785 maybe it still needs time to be available on the servers?

[jan.svoboda]

Hello, fix of the issue with the repeated SafePrice plugin offer was just released. Once you have version 23.5.8195.786 the issue should be gone. PC restart is needed. We apologize for the inconvenience caused by this bug.

Jan

@jan.sbovoda I tried to update the version but it stays at 23.5.8195.785 maybe it still needs time to be available on the servers?

Hi Nunzio77, this is different update channel, it was released as uupdate. Check for uupdates should be done every 4 hours or you can try to speed it up by restarting your PC (there is a check also after each PC restart).

Jan

[Nunzio77]

Hello, fix of the issue with the repeated SafePrice plugin offer was just released. Once you have version 23.5.8195.786 the issue should be gone. PC restart is needed. We apologize for the inconvenience caused by this bug.

Jan

@jan.sbovoda I tried to update the version but it stays at 23.5.8195.785 maybe it still needs time to be available on the servers?

Hi Nunzio77, this is different update channel, it was released as uupdate. Check for uupdates should be done every 4 hours or you can try to speed it up by restarting your PC (there is a check also after each PC restart).

Jan

Ok thanks a lot I didn't know that.  I learned a new thing.
Thank you so much and go Avast.

[MrDJ]

i can confirm 786 loaded even though my update was still showing as 783

[Ghaindar]

Hello, fix of the issue with the repeated SafePrice plugin offer was just released. Once you have version 23.5.8195.786 the issue should be gone. PC restart is needed. We apologize for the inconvenience caused by this bug.

Jan

Sorry, allready got this version, but the problem still exists. PC was restarted multiple times.

[Nunzio77]

Hello, fix of the issue with the repeated SafePrice plugin offer was just released. Once you have version 23.5.8195.786 the issue should be gone. PC restart is needed. We apologize for the inconvenience caused by this bug.

Jan

Sorry, allready got this version, but the problem still exists. PC was restarted multiple times.

Try emptying your browser's cache, deleting temporary files, cookies, etc... Then restart your PC.  It's no longer causing me any problems.

[jan.svoboda]

Hello, fix of the issue with the repeated SafePrice plugin offer was just released. Once you have version 23.5.8195.786 the issue should be gone. PC restart is needed. We apologize for the inconvenience caused by this bug.

Jan

Sorry, allready got this version, but the problem still exists. PC was restarted multiple times.

Try emptying your browser's cache, deleting temporary files, cookies, etc... Then restart your PC.  It's no longer causing me any problems.

Hi Ghaindar, in case the issue still persists, could you please enable debug logs, induce the problem and then send us the support package. https://support.avast.com/en-us/article/Submit-support-file/#pc Please share then the support package ID. Thank you very much.

[TheOwner]

Hello, fix of the issue with the repeated SafePrice plugin offer was just released. Once you have version 23.5.8195.786 the issue should be gone. PC restart is needed. We apologize for the inconvenience caused by this bug.

Jan

This issue is fixed, thank you.

[Ghaindar]

Try emptying your browser's cache, deleting temporary files, cookies, etc... Then restart your PC.  It's no longer causing me any problems.

That was the solution, thanks!

[Asturias7]

I was able to revert to 23.4, then I came back to this thread and read that Avast have released an update to fix this mess.
Shredded temp files, etc, updated, and at first shot got the update and... no more Chinese registry entries, nor the annoying redirecting to the SafePrice plugin page every time I started my browser... YAY! 

[M53]

The Avast update fixed the issue with SafePrice addon. I deleted all of the Chinese characters in my registry, after creating a backup registry file, and I have not had any problems with my system. Avast acted quickly to resolve this issue.

[Dinobot2]

Hello, fix of the issue with the repeated SafePrice plugin offer was just released. Once you have version 23.5.8195.786 the issue should be gone. PC restart is needed. We apologize for the inconvenience caused by this bug.

Jan

@jan.sbovoda I tried to update the version but it stays at 23.5.8195.785 maybe it still needs time to be available on the servers?

Hi Nunzio77, this is different update channel, it was released as uupdate. Check for uupdates should be done every 4 hours or you can try to speed it up by restarting your PC (there is a check also after each PC restart).

Jan

Could you explain what you mean by "different update channel"? If I simply use the Update function in the UI under Settings -> General -> Update, will I be good to go?

[bob3160]

Hello, fix of the issue with the repeated SafePrice plugin offer was just released. Once you have version 23.5.8195.786 the issue should be gone. PC restart is needed. We apologize for the inconvenience caused by this bug.

Jan

@jan.sbovoda I tried to update the version but it stays at 23.5.8195.785 maybe it still needs time to be available on the servers?

Hi Nunzio77, this is different update channel, it was released as uupdate. Check for uupdates should be done every 4 hours or you can try to speed it up by restarting your PC (there is a check also after each PC restart).

Jan

Could you explain what you mean by "different update channel"? If I simply use the Update function in the UI under Settings -> General -> Update, will I be good to go?

To guarantee the update RESTART your computer.