Author Topic: Raising a complaint to AVAST  (Read 1040 times)

0 Members and 1 Guest are viewing this topic.

Offline arthur.elefante

  • Newbie
  • *
  • Posts: 2
Raising a complaint to AVAST
« on: September 30, 2023, 10:19:32 AM »
Hi All,

I have an ongoing issue from AVAST for a malware alert.
Been given the run around.

I have been told that AVAST does not a complaints number I can call. But they do have an email address I can send my issue to.

Issue I have has been ongoing for over 4 weeks now. Multiple Chats and emails and even calling their tech support with no answer.

When I did get a response it was a standard cut and paste answer and not relevant to the last Correspondence I had with Avast tech support on my issue.

Does anyone know how can raise an official complaint with Avast? Or has been suggested I now need to go the the Fair trade Ombudsman ( Australia) for my only recourse to get issue resolved.

Regards,
Frustrated user

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 88464
  • No support PMs thanks
Re: Raising a complaint to AVAST
« Reply #1 on: September 30, 2023, 12:24:20 PM »
You could have started here in the forums, as you did for your other post as this section relates to your avast account and this problem doesn't.

That said, you could have posted information about the ongoing malware alert as without it no one could possibly try to help. 
Are you actually trying to connect to the site when you get the alert or does this relate to your own site ?

Attaching a screenshot of the Avast alert with the Details option selected. 
- Attaching Images to your post - When you Click the Reply button it opens a text window for you to post your comment (reply or post).
Click the Preview button, that shows what you have input and expands it to include 'Attachments and other options'. Click that it further expands, here you can attach images, etc. at the bottom of your post.
See my attached image, click to expand.

That helps us to help you.
Note I don't work for Avast, I'm an Avast User.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.10.6086 (build 23.10.8563.800) UI 1.0.784/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security