Author Topic: Avast One stopped working after update  (Read 1167 times)

0 Members and 1 Guest are viewing this topic.

Offline margaretgeorge

  • Newbie
  • *
  • Posts: 8
Avast One stopped working after update
« on: February 17, 2024, 07:45:20 AM »
In the past week my Avast One has stopped working soon after the update to 24.1. I have tried various methods such as enabling AvastSvc manually, clean uninstall and reinstall and restarting the computer but it still refuse to open up, saying that the antivirus service couldn't start. Using the services.msc to manually start it gives an error 1053.

Same has been observed on AVG which I've never installed on my computer before that point, indicating that there is some compatibility issue, whether on Avast's end or my end. Installing early versions of AVG solves the issue, although it's a version intended for Windows XP.

Just asking, is it possible for Avast to in the meantime to put a download link to the older 23.12 version here which is the last version of the Avast software to successfully run on my computer?

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5604
  • Spartan Warrior
Re: Avast One stopped working after update
« Reply #1 on: February 19, 2024, 08:19:31 AM »
Confusing.  Are you running both AVG and Avast at the same time?  Or did AVG get put onto your system without your permission?

Choose one antivirus if you are running both.  Uninstall whichever is best for you.

Choose repair of the remaining antivirus program and reboot.  What operating system are you running?  Windows 7?
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

Offline margaretgeorge

  • Newbie
  • *
  • Posts: 8
Re: Avast One stopped working after update
« Reply #2 on: February 22, 2024, 10:13:09 AM »
Confusing.  Are you running both AVG and Avast at the same time?  Or did AVG get put onto your system without your permission?

Choose one antivirus if you are running both.  Uninstall whichever is best for you.

Choose repair of the remaining antivirus program and reboot.  What operating system are you running?  Windows 7?

I didn't have the AVG program when the bug first showed up, after trying various methods such as clean install the Avast program simply would not work at all and so I have no choice but to download old version of AVG instead.

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5604
  • Spartan Warrior
Re: Avast One stopped working after update
« Reply #3 on: February 22, 2024, 06:50:14 PM »
Thank you for your reply.

Did you uninstall Avast One first before installing old version AVG?

What operating system?  Windows 10? Windows 11?  Mac?  Android?  Ipod?

Download link for older version of Avast One not kept on site by Avast.  Best to always save a copy of the full offline program when it shows up.  I can provide a link to an older version of Avast One if required but first we'll need to straighten out your system if required.

Please answer the above question re AVG and operating systems so we can proceed.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801