Author Topic: Cancelling Cleanup grrrrrrrr  (Read 2193 times)

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Offline simon99

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Cancelling Cleanup grrrrrrrr
« on: March 23, 2024, 12:18:12 AM »
 >:( >:( >:( Been trying to cancel my subscription... helpdesk doesnt answer... subscription shows in app, but not on web account, so i can not cancel it as it doesn't exist in my account, frustrated does not even come close to how im feeling.......

Offline prokopes_

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Re: Cancelling Cleanup grrrrrrrr
« Reply #1 on: March 25, 2024, 05:04:19 PM »
Hi @simon99, I'm sorry to hear about your experience! I asked my colleagues to reach out to you via email.
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Offline simon99

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Re: Cancelling Cleanup grrrrrrrr
« Reply #2 on: April 28, 2024, 11:31:51 AM »
You might have asked them, but i have received nothing all i want to do is cancel the subscription...if you can arrange that then all is good...

Offline prokopes_

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Re: Cancelling Cleanup grrrrrrrr
« Reply #3 on: April 29, 2024, 03:41:00 PM »
Sorry about that! I asked my colleague to double check your case. You should now see our response in your inbox.
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Offline simon99

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Re: Cancelling Cleanup grrrrrrrr
« Reply #4 on: April 29, 2024, 07:57:02 PM »
Nope[img]

Offline prokopes_

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Re: Cancelling Cleanup grrrrrrrr
« Reply #5 on: April 29, 2024, 08:21:14 PM »
Sorry for the confusion. The response was sent to your email inbox. If you don't see an email from Avast support in your email, please check the SPAM / JUNK folder.
Please let me know if you found our message.
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Offline simon99

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Re: Cancelling Cleanup grrrrrrrr
« Reply #6 on: June 09, 2024, 10:22:17 PM »
So this is all i have received - more spam about cleanup and a 2 year subscription, i dont want it, i want to cancel it, can you cancel it or not? -
« Last Edit: June 11, 2024, 08:46:48 PM by simon99 »

Offline DavidR

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Re: Cancelling Cleanup grrrrrrrr
« Reply #7 on: June 09, 2024, 11:24:50 PM »
So this is all i have received - more spam about cleanup and a 2 year subscription, i dont want it, i want to cancel it, can you cancel it or not? -

I don't work for Avast, but I suggest you delate your screenshot, modify your email address so it isn't recognisable in what is an open forum.

As I have done in the attached screenshot.
« Last Edit: June 09, 2024, 11:28:57 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline simon99

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Re: Cancelling Cleanup grrrrrrrr
« Reply #8 on: June 11, 2024, 08:47:45 PM »
thank you didn't think about it, just so frustrated with Avast

Offline DavidR

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Re: Cancelling Cleanup grrrrrrrr
« Reply #9 on: June 11, 2024, 10:53:56 PM »
You're welcome.

Given prokopes_ response, did you ever get an email and did you act on it ?

Sorry for the confusion. The response was sent to your email inbox. If you don't see an email from Avast support in your email, please check the SPAM / JUNK folder.
Please let me know if you found our message.

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security