Author Topic: Error during start avast! antivirus  (Read 2645 times)

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Offline psw

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Error during start avast! antivirus
« on: April 27, 2008, 04:55:53 PM »
I started avast! antivirus from the tray, stop initial memory scan during AV load and got error 'The system can not open device or file specified' - 'Невозможно инициализировать хранение данных' (probably English translation is like 'Data storage initialization is impossible').
I can not find any record in the log corresponding to this error. To reproduce this error I can not too (I tried several times but everything worked ok)
System XP SP2, avast! 4.8.1185 Pro
P.S. Sorry, there are 4 similar error records in Event Viewer (Antivirus log)
« Last Edit: April 27, 2008, 05:01:44 PM by psw »

Offline Lisandro

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Re: Error during start avast! antivirus
« Reply #1 on: April 27, 2008, 05:05:44 PM »
It's a very old storage error... since when avast uses ODBC or XML storage methods.
Doesn't repair the installation help? (Control Panel > Add/Remove programs)
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Offline psw

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Re: Error during start avast! antivirus
« Reply #2 on: April 27, 2008, 05:16:00 PM »
I can reproduce it once more with different MessageBox but with the same 4 records in the Event Viewer
I don't know would be repair usefull because this error is rather rare (I should specially make several tries to load avast with stopping initial memory scan to reproduce it).

P.S. I don't know is it real reason of this behaviour or not, but I found the following: my disk is NTFS one, and there are 2 errors in NTFS indexes (for some non-avast files). I deleted these files, NTFS errors were gone. Now I can not reproduce this error once more. So may be this is FS related error.
« Last Edit: April 27, 2008, 05:38:40 PM by psw »

Offline Lisandro

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Re: Error during start avast! antivirus
« Reply #3 on: April 27, 2008, 05:46:28 PM »
there are 2 errors in NTFS indexes (for some non-avast files). I deleted these files, NTFS errors were gone. Now I can not reproduce this error once more. So may be this is FS related error.
If the files aren't avast related, why will avast has a storage problem with them? ???
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Offline psw

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Re: Error during start avast! antivirus
« Reply #4 on: April 27, 2008, 06:23:36 PM »
avast! failed during CREATE DATABASE command. So FS error can be possible reason of this failure. I don't know what is errorcode 14 - is it some avast! specific one or common Windows ERROR_OUTOFMEMORY

Offline Vlk

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Re: Error during start avast! antivirus
« Reply #5 on: April 29, 2008, 09:26:24 AM »
Should (hopefully) be fixed in build 4.8.1187.
http://forum.avast.com/index.php?topic=34612.msg295052#msg295052
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