Author Topic: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC" - [SOLVED]  (Read 7814 times)

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Offline Gomer_Pyle

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AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC" - [SOLVED]
« on: December 06, 2008, 07:56:56 PM »
Hi!

I am running Vista Home Premium - Norwegian
Avast 4.8 Home Edition

I just got my GTA4 disc and tried to install it. I put my disc in and when my DVD player started to read the disc i got a bluescreen of death of some file called something like fltmgr.sys and to be able to come back into my pc i had to remove the disc. With the disc in it kept giving me blue screen. When i restarted Vista without the disc in Vista looked up a solution. It was my antivirus. I updated it. It didnt help. Still the same Blue screen.

So I uninstalled Avast and tried. Bingo it runs now.

Can you please test this scenario and fix this? I really love Avast and do not want to go looking for a replacement.

Hope to hear from you.

Yours Sincerly

Mr. Marius Trones
Norway
« Last Edit: December 08, 2008, 09:42:30 AM by Gomer_Pyle »

Offline Gomer_Pyle

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #1 on: December 06, 2008, 08:16:45 PM »
I think this thread explains the same issue I got.

http://forum.avast.com/index.php?topic=31012.0

Offline igor

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #2 on: December 06, 2008, 08:28:37 PM »
For the bluescreen, there should be a minidump file (with the corresponding timestamp) created in Windows\Minidump folder.
Can you upload it to our FTP?  ftp://ftp.avast.com/incoming
Thanks.

What is the exact build of avast! you have installed, btw? (e.g. 4.8.1296)

Offline Gomer_Pyle

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #3 on: December 06, 2008, 09:11:02 PM »
Hi!

Oh. I just downloaded the latest build of 4.8 Home Norwegian. Cannot remember the number i am sorry. But it didnt give me any more update possibilities.

I think I uploaded the file now. I called it: GomerPyleBlueScreen.dmp

Offline Gomer_Pyle

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #4 on: December 07, 2008, 09:00:44 AM »
Can you confirm you got the dumpfile?

Offline igor

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #5 on: December 07, 2008, 10:17:03 AM »
Yes, got it and sent it to the appropriate developer.
Thanks!

Offline Gomer_Pyle

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #6 on: December 07, 2008, 11:44:46 AM »
Thank you! Will I get a reply here if this is fixable? Or if it has been fixed?

Offline pk

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #7 on: December 07, 2008, 02:10:33 PM »
Hello, would it be possible to generate memory dump instead of minidump, compress this huge file and upload it to our FTP (ftp://ftp.avast.com/incoming)? Thanks.

Offline Gomer_Pyle

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #8 on: December 07, 2008, 04:34:46 PM »
I only got the option to select "None", "Kernel Memory Dump" or "Small Memory Dump".

I have 4GB om memory and producing this file will take some time gather...
« Last Edit: December 07, 2008, 04:39:55 PM by Gomer_Pyle »

Offline pk

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #9 on: December 07, 2008, 04:37:48 PM »
Please select "Kernel memory dump".

EDITED: Then "C:\Windows\memory.dmp" will be created.

Offline Gomer_Pyle

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #10 on: December 07, 2008, 04:40:58 PM »
i had that selected. i have now changed it to complete memory dump in my registry.. will look at reproducing the error


Offline igor

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #11 on: December 07, 2008, 04:43:39 PM »
For a full memory dump to be created, several conditions have to be met - e.g. the pagefile has to be bigger than the RAM size, the pagefile has to be on the system partition, etc...
(So, if the option is not available in the settings dialog, I don't think modifying registry directly will help.)

Offline Gomer_Pyle

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #12 on: December 07, 2008, 05:07:24 PM »
Ok. I tried again with Kernel Memory Dump and located the 180mb .dmp file. I have compressed it and uploaded it now. It is named Memory-GomerPyle.zip

I am using Avast Build:4.8.1296

To reproduce the Blue Screen I just had to install Avast and put the GTA4 DVD into my dvd player and bam...

Offline pk

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #13 on: December 08, 2008, 02:11:40 AM »
Hello again, I think one of your driver is not fully compatible with Vista. Could you please try something to test it? Just set "Start=4" in "HKLM\System\CurrentControlSet\Services\sonypvl2" key. This driver belongs to "Sony DVD Handycam", it was built in 2003 and I guess it makes a problem. Please let me know if it helps. Thanks! Petr

Offline Gomer_Pyle

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Re: AVAST 4.8 Home Edition vs Grand Theft Auto 4 "PC"
« Reply #14 on: December 08, 2008, 08:59:30 AM »
Hi!

Ok. Will try this. What will Start=4 do?

But why is this driver doing this and uninstalling Avast works? That is just weird.

Thanks,