Avast! freezes.....

[JoeBlack40]

Hello everyone...i've just read a similar topic on the forum,but it didn't relly help me at all....i know that every pc has it's configuration,but...my problem is as follow...from time to time,when i right click on an icon,or i try to open a program,avast's blue ball is freezing...and few seconds after,if i click anywhere on the screen,windows explorer stop responding and crashes...i found on a site a "solution",and i disabled all the IE's add ons...it work,for a day,no problem at all...(i know,seems a stupid thing,but it worked...for a day ...)after that,my problem still remains..my OS is vista premium SP1,and beside avast,it stayed only CIS,only the firewall,defence+ in training mode...in fact,i removed CIS to see if it was the problem...nope,not it...before i have had McAfee(with my Acer laptop),and Kaspersky...i removed them with their "special" uninstalers...i've searched even the registry...nothing...I'm using KAV now,another 6 months license,but believe me,i REALLY REALLY like a lot Avast!,and i want it bad.. ...
Thank you for your patience and for your answers...any idea is very very welcome...thanks again.

[Lisandro]

Seems that some remains of McAfee or Kaspersky are conflicting with avast. Or even CIS...

[scythe944]

Yeah, you said that you used the removal tools for McAfee and Kaspersky with the removal tools, but I can't really tell if you did the same with CIS or not, or if you're still using it?

Sounds like you're only using the firewall module, which should be fine.

Maybe an uninstall of Avast using avast's removal tool http://avast.com/eng/avast-uninstall-utility.html, then re-installation might fix it?

[JoeBlack40]

The "funniest" thing is i've have had before this acer,a compaq presario laptop...and i've tried a tone of AV on it...avast! never,never had any issue on that brand,compaq...damn,it seems i must throw away this shiny,brand new Acer Aspire PIECE OF GARBAGE..i have the feeling that it's only its fault,in the end.....

Thanks for your reply,but...the problem will remains,that's for sure... :'(

[JoeBlack40]

scythe944,i've already tried that "trick" with avast's removal tool,no help at all... :'(....and yes,i'm still using the firewall part only from comodo...

[scythe944]

Are you using Acer's image of Vista, or did you blow it away and install a clean version (I'm just trying to narrow things down)?

If you have SP1 for Vista, I assume that the rest of your updates are ok.

How about downloading Hijackthis http://download.cnet.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html and posting a log here?  That way, we might be able to see if there are any other programs still lurking around...

[JoeBlack40]

I've reinstalled windows 3 times till now(i have this laptop from january),and now,just in case,i have a backup image with eRecovery..(if i understood well enough what are you talking about that acer's image of vista  )
Ok...i'll try to post a hijackthis log.....thank you.

[JoeBlack40]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21.04.13, on 27/04/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18226)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Users\GABI\PROGRAME RAR\volumouse\volumouse.exe
C:\Program Files\Atomic Alarm Clock\AtomicAlarmClock.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0410&s=2&o=vp32&d=0209&m=aspire_6930g
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0410&s=2&o=vp32&d=0209&m=aspire_6930g
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0410&s=2&o=vp32&d=0209&m=aspire_6930g
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0410&s=2&o=vp32&d=0209&m=aspire_6930g
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O2 - BHO: Guida per l'accesso a Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: BywifiBHO - {C4743D3E-20D7-4B52-84F2-5E4E277B2D82} - C:\Program Files\Bywifi\bywifiie.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [$Volumouse$] "C:\Users\GABI\PROGRAME RAR\volumouse\volumouse.exe" /nodlg
O4 - HKCU\..\Run: [SkinClock] C:\Program Files\Atomic Alarm Clock\AtomicAlarmClock.exe
O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'SERVIZIO LOCALE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'SERVIZIO LOCALE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'SERVIZIO DI RETE')

[JoeBlack40]

O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O9 - Extra button: Quick-Launching Area - {10954C80-4F0F-11d3-B17C-00C0DFE39736} - C:\Program Files\Acer\Acer Bio Protection\PwdBank.exe
O9 - Extra 'Tools' menuitem: Quick-Launching Area - {10954C80-4F0F-11d3-B17C-00C0DFE39736} - C:\Program Files\Acer\Acer Bio Protection\PwdBank.exe
O13 - Gopher Prefix:
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: AWinNotifyVitaKey MC3000 - C:\Program Files\Acer\Acer Bio Protection\WinNotify.dll
O20 - Winlogon Notify: spba - C:\Program Files\Common Files\SPBA\homefus2.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: CLHNService - Unknown owner - C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iGroupTec Service (IGBASVC) - Unknown owner - C:\Program Files\Acer\Acer Bio Protection\BASVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: nHancer Support (nHancer) - KSE - Korndörfer Software Engineering - C:\Program Files\nHancer\nHancerService.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: O&O CleverCache Agent (OOCleverCacheAgent) - O&O Software GmbH - C:\Program Files\OO Software\CleverCache\ooccag.exe
O23 - Service: Raw Socket Service (RS_Service) - Acer Incorporated - C:\Program Files\Acer\Acer VCM\RS_Service.exe
O23 - Service: Sandboxie Service (SbieSvc) - tzuk - C:\Program Files\Sandboxie\SbieSvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: @%SystemRoot%\System32\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software - C:\Windows\System32\TuneUpDefragService.exe
O23 - Service: @%SystemRoot%\System32\TUProgSt.exe,-1 (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\Windows\System32\TUProgSt.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 8971 bytes

Even when i was trying to post this log,avast's blue icon stopped spinning,like a freeze,and firefox stop responding....i've reinstalled KAV 2009,to be able to post....

[JoeBlack40]

Yes,i know,i was forgot to mention about avira (it's without real protection,only as a demand scanner)...already tryied avast without it,the problem remains...(and btw,kav doesn't have any problem with avira..)

[JoeBlack40]

scythe944,now i understand what are you trying to say about the clean image of vista( i think.. )...it's a clean image,without all that crapware preinstalled...

[DavidR]

Avira is a resident not on-demand scanner and as such loads low level drivers and it is these which can cause conflict. These conflicts could present themselves as the freezes you are seeing as the drivers conflict.

Just disabling the resident services doesn't disable the loading of low level drivers.

[scythe944]

scythe944,now i understand what are you trying to say about the clean image of vista( i think..  )...it's a clean image,without all that crapware preinstalled...

...Precisely.

As DavidR explains, it's possible that Avira is causing the problem.  An unistall (or using their removal program located on this page http://www.avira.com/en/support/support_downloads.html) Might help.

[JoeBlack40]

Thanks guys,i'll try your advice.....hope it will work...but as i've already said,tryied once without avira,and still no change... ...one more try...

[bobo1]

Get rid of windows vista and use windows xp more stable than vista and avast works no problem