Incomplete Avast installation (Solved)

[bernadette2711]

(See the english version in the second reply)
Bonjour,  
Ma soeur a installé Avast sur son ordinateur et il y a toujours un rond rouge sur l'icone bleu d'Avast et lorsqu'elle met sa souris dessus, c'est toujours écrit, "démarrer la protection résidente".  Elle clique mais le démarrage ne se fait pas.  Elle a eu sa clé d'activation et l'a installée avec succès.  Pourtant, le logiciel semble fonctionner.  Elle a fait un scan et a mis 2 chevaux de troie en quarantaine.
Elle a un ordinateur Compaq Intel Celeron, 250 mg/RAm,  Windows Mellenium.
Est-ce que son ordi est trop désuet pour Avast ou s'agit-il simplement d'une configuration à faire?
Merci à tous!
Bernadette

[Lisandro]

Well... it should be an English-only forum...
Could you please, go to an automated translation service, copy & paste your text and get, at least, an automated translation of your writings?
Thanks.

http://world.altavista.com/
http://dictionary.reference.com/translate/text.html
http://www.freetranslation.com/
http://www.worldlingo.com/en/products_services/worldlingo_translator.html
http://translation2.paralink.com/

[Gouveia]

   
Désolé pour le mauvais français, je suis l'aide d'un traducteur internet.

S'il vous plaît, post en anglais parce que nous pouvons tous parler le français, en anglais et en affichant plus de personnes peuvent vous aider.

À propos de votre problème, essayez de désinstaller, l'exécution de la avast! uninstaller (disponible à partir du site Web) et l'installer de nouveau. J'espère que cela résout votre problème.

[bernadette2711]

Sorry, I tought that we could do it in french to.
My sister installed Avast on her computer and there is always a red aign on her Avast blue icon and when she puts her mouse above it says: "Start resident shiels"  She clicks but starting is not done. It had its activation key  installed successfully. However, the software seems to function. It made a scan and quarantined 2 Trojan horses.
She has a Compaq Intel Celeron, 250 mg/RAm, Windows Mellenium.
Is the computer too old for Avast or is it just a configuration that has to be made?
Thank you for helping me!
Bernadette

[spg SCOTT]

Hello Bernadette,

Did you have any other antivirus products before Avast?
If so how were they removed?

It may be necessary to use the relevant uninstaller for it and then re-install avast

To re-install avast:

EDIT:It is probably a good idea to download the new installation before starting this

I suggest an installation from the scratch:
1.Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation. Maybe you should boot in Safe Mode.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.

hope this helps,

-Scott-

[bernadette2711]

She had already removed and reinstalled it.  She had the AVG Antivirus and made a restart before installing Avast.

[spg SCOTT]

What about the previous AV?
was there any?

-Scott-

[bernadette2711]

No other antivirus than Avast.  No more previous antivirus.

[spg SCOTT]

odd...

Sorry, I'm at a loss then, maybe one of the more experienced people here could help.

-Scott-

[DavidR]

No other antivirus than Avast.  No more previous antivirus.

First are they installing avast from an account with administrator privileges (essential) ?

Are the following services listed as started Automatically on the windows services list (windows Run and type services.msc): avast! Antivirus and avast! iAVS Control Service, see image1 ?
The other two in the image should be set to Manual as in the image.

If installed from an account with admin privileges and they are set to Automatic in Services - Then try this from the avast Program Settings (right click the avast 'a' icon), Troubleshooting section and check the 'Delay loading of avast! services after other system services,' see image2 and reboot.

[bernadette2711]

OK guys,
Her Avast Antivirus is working this morning.  She has no sign on her icon and it says that it is active. 
Thanks again!
Bernadette.

[DavidR]

You're welcome, you know what to look for if it happens again.